Oliwier Nowakowski

• Oversee daily operations of team comprising 20 individuals while adhering to stringent deadlines.
• Monitored team performance, identifying areas for improvement and implementing corrective actions.
• Resolved complex customer enquiries, disputes and complaints.
• Evaluated team performance and provided constructive feedback to improve daily goal achievement.
• Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
• Developed strategies for improved performance level across the team.

• Responded promptly to customer inquiries or complaints, improving overall client satisfaction.
• Managed food waste effectively; recycled or composted appropriate items promptly.
• Assisted in training new employees; shared knowledge and best practices.
• Ensured customer satisfaction by providing excellent service.
• Kept track of inventory to avoid shortages during peak hours.
• Participated in regular stock checks for timely replenishment of supplies.
• Upheld store cleanliness standards, resulting in positive health inspections.
• Prepared fresh sandwiches, following specific customer requests for a personalised experience.
• Demonstrated product knowledge when advising customers on sandwich choices.

(had to end due to toxic environment)

• Collaborated with various departments during overtime, multitasking, and consistently supporting store operations during peak periods.
• Assisted managers in analysing data to enhance results for improved daily sales.
• Utilised merchandise management software, improving stock control and order processing efficiency.
• Responded to customer enquiries, offering recommendations based on preferences and stock availability.
• Kept shelves clean and visually pleasing through visual merchandising.
• Checked price and information labels were accurately located.
• Removed out-of-date and damaged goods for disposal.

• temporary contract via agency
• Frequently assumed leadership role to oversee and guarantee smooth operations
• Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
• Picked and packed customer orders with accuracy, meeting daily productivity targets.
• Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
• Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.