Summary
Overview
Work history
Education
Skills
Timeline
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Oliwia Zaborowska

Summary

I’m a confident and highly motivated graduate with a First Class degree in International Business Management and a background in client-facing roles across logistics and customer support. I thrive in fast-paced, target-driven environments and pride myself on staying organised, adaptable, and proactive—especially when managing multiple tasks or tight deadlines. Fluent in English, Polish, and Spanish with strong interpersonal skills. I’m now excited to kick-start my career in recruitment—where I can combine my drive, people skills, and ambition to succeed and grow as an Associate Consultant.

Overview

3
3
years of professional experience

Work history

Distribution Centre Administrator Assistant

ScS
Coventry, West Midlands
10.2023 - 08.2025
  • Scheduled customer delivery dates using Microsoft Business Central and Dynamics CRM.
  • Handled incoming calls via NICE CXone to assist with order inquiries and complaints.
  • Processed secure payments over the phone using the Bottomline system.
  • Collaborated with various departments to resolve customer queries efficiently.
  • Reviewed customer accounts daily to ensure accurate and current information.
  • Provided training and guidance to new starters for seamless onboarding.
  • Facilitated team achievement of daily targets and KPIs in a high-pressure call centre environment.

Parent Support Team Member

ParentPay
Coventry, West Midlands
09.2023 - 09.2023
  • Resolved customer inquiries via email and support tickets, enhancing account management efficiency.
  • Prioritised initial contact resolutions and provided timely updates when escalations were necessary.
  • Maintained clear and up-to-date records while adhering to SLA timeframes.
  • Ensured compliance with procedural and regulatory standards, prioritising system security and data confidentiality.
  • Supported team-wide service objectives across various business areas.

Kiosk Supervisor

YO Sushi UK Limited
Coventry, West Midlands
03.2022 - 04.2023
  • Directed team members to optimise productivity and efficiency through strong leadership.
  • Acted as primary contact for purchasing inquiries, ensuring prompt and accurate responses.
  • Mentored team members, enhancing product knowledge to improve service delivery and sales performance.
  • Implemented meticulous procedures to ensure high levels of stock quality and minimise damage.
  • Managed stock rotation effectively by controlling best-before dates, maximising resource utilisation.
  • Maintained a clean and organised store environment in compliance with health and safety regulations.

Education

Bachelor of Science - International Business Management

Coventry University
Coventry

Skills

  • Microsoft Dynamics 365 Business Central
  • NICE CXone
  • Customer service (phone and email)
  • Team support and mentoring
  • Relationship Building and Client Communication
  • Time management and Multitasking
  • Data accuracy and compliance
  • Fluent in English, Polish, and Spanish


Timeline

Distribution Centre Administrator Assistant

ScS
10.2023 - 08.2025

Parent Support Team Member

ParentPay
09.2023 - 09.2023

Kiosk Supervisor

YO Sushi UK Limited
03.2022 - 04.2023

Bachelor of Science - International Business Management

Coventry University

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Oliwia Zaborowska