Oliwia Wawrzynowicz
Redditch
Summary
A courteous, ambitious and driven professional with experience in marketing, administration, customer service and e-commerce. Highly organised and adaptable, with the ability to manage heavy workloads and perform effectively in fast-paced and high-pressure environments. Known for strong communication, problem-solving and customer service skills, with a proactive approach to learning new systems and finding practical solutions.
Overview
10
10
years of professional experience
Work History
Marketing Manager
Fuelwood (Warwick) Limited
01.2023 - Current
- Led annual marketing strategy execution aligned with commercial objectives to enhance brand visibility.
- Managed social media platforms and paid advertising campaigns to engage target audience and drive traffic.
- Planned and coordinated promotional events to maximise brand exposure and customer interaction.
- Oversee merchandise production and brand consistency.
- Use Sage 50 and CIM50 for financial and stock management.
- Provide high-level customer service and administrative support.
Personal Assistant
Tommy Basements Ltd
01.2021 - 01.2022
- Coordinated diaries, meetings, and travel arrangements to optimise manager's time.
- Executed various administrative tasks while ensuring consistent communication with the manager.
- Acted as a key point of contact between the manager and clients.
- Addressed requests and queries with professionalism to maintain client satisfaction.
- Sourced building materials from local suppliers to ensure timely project completion.
Amazon FBA Director
Infinity Items Ltd
01.2019 - 01.2021
- Marketed and repriced products, maintaining competitive positioning in the market.
- Analysed market conditions and competitor pricing.
- Managed product listings, addressing queries and resolving system issues to enhance customer experience.
- Oversaw packaging, labelling, and shipment processes to ensure timely delivery and compliance with standards.
- Assessed product quality and created accurate product descriptions.
- Utilised various software tools for product scouting.
Operations & Administration Agent
Royal Mail Post Office
01.2018 - 01.2019
- Facilitated day-to-day Post Office operations, ensuring efficient banking, bill payments, insurance, and vehicle tax services.
- Reconciled daily activity, parcel transactions and letter post services.
- Worked as part of a team to process daily volumes efficiently while maintaining a high standard of customer service.
- Resolved challenging customer situations with composure and professionalism, enhancing customer satisfaction.
- Handled cash transactions accurately and important secure documents responsibly.
- Executed MoneyGram transactions efficiently and foreign currency transfers.
- Executed daily housekeeping tasks and coordinated parcel transfers to maintain operational efficiency.
Customer Service Associate
Orbit Homes
01.2017 - 01.2018
- Handled high volume of customer calls and resolved complex enquiries to enhance customer satisfaction.
- Managed challenging customer scenarios with professionalism to ensure positive outcomes for clients.
- Maintained clear and effective communication with clients and tenants.
- Coordinated engineers for housing association clients to streamline service delivery.
Education
4 A Levels - Sociology, French, English Literature & Language, and Polish
10 GCSEs -
2 LAMDA Certificates -
JAC FBA Course -
Skills
- Campaign management
- Social media and paid advertising
- Event planning
- Project coordination
- Stock management
- Client communication
- Relationship management
- Organisation and multitasking
- Problem-solving
- Public speaking
- Quick learner
- Social marketing
Custom
- Travel
- Sales and e-commerce
- Fitness
- Business
- Cooking
Timeline
Marketing Manager
Fuelwood (Warwick) Limited
01.2023 - Current
Personal Assistant
Tommy Basements Ltd
01.2021 - 01.2022
Amazon FBA Director
Infinity Items Ltd
01.2019 - 01.2021
Operations & Administration Agent
Royal Mail Post Office
01.2018 - 01.2019
Customer Service Associate
Orbit Homes
01.2017 - 01.2018