Olivier Noel Ansquer
Strensham,England
Summary
A committed, dynamic and focussed Business Manager with a capacity for lateral thinking. Skilled in time management and prioritisation. Consistently allocates resources effectively to ensure the achievement of targets, and deadlines, within budget. A strong communicator at all levels. Accustomed to a front-line people-facing role where a professional image, combined with approachability, is vital to implement high standards of customer care. Successfully forms, nurtures and maintains long lasting relationships with suppliers, employees, business owners and customers. Contributes to consistent performance in all aspects of running a thriving hospitality business. Constantly looking to grow the business by carefully introducing new products and services improving quality standards while carefully managing Profit & Loss. Ultimately, looking for every opportunity to excite and grow the customer base, while creating passion for service and leading teams to deliver effectively, and efficiently.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Elmore Court
Elmore, England
10.2023 - 12.2024
- Mentored staff to consistently exceed individual performance targets.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Led team to deliver outstanding hospitality operations.
- Oversaw day-to-day operations of company, maintaining operational and service standards.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Delivered functions and events to required standards in collaboration with events coordinator.
- Advised customers on various catering and drinks package options.
- Assisted in recruitment process to secure skilled workforce.
Dispatch Driver
La Parisienne, Sourdough House LTD
Tewkesbury, England
06.2020 - 10.2023
- Pandemic position.
Hotel Deputy Manager
Tewkesbury Park 4* Hotel
Tewkesbury, England
04.2017 - 10.2019
- Project management of £10 million refurbishment of this 100 bedrooms hotel and public spaces.
- Collaborated with General Manager for budget preparation and control.
- Led team of 90 staff and deliver service excellence.
- Managed all aspect in food and beverage operations and achieved sales of £2 million.
- Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
- Facilitated corporate functions, conferences and other large scale events.
- Coached front of house teams in delivering smooth, professional reception services.
- Supported housekeeping management in maintaining first-class hotel conditions.
- Directed maintenance staff to keep facility and grounds at optimum standards.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
- Inspected facility to identify and promptly address maintenance needs.
- Facilitated team meetings to improve operational efficiency.
- Recruited and onboarded new staff to meet performance standards.
Food and Beverage Manager
Blakeney Hotel 4 Red*
Blakeney, England
09.2016 - 02.2017
Food and Beverage Operations Manager
Weston Park LTD
Weston under Lizard, England
05.2006 - 08.2016
- Collaborated with Chief Executive, managing entire budget of Food & Beverage, Housekeeping and retail division.
- Project-managed 70 seats Granary Grill Restaurant and Granary Deli.
- Led F&B and housekeeping team of 50 to deliver outstanding hospitality operations.
- Maintained wet growth profit to 76% and maintained detailed bar inventory.
- Planned and executed outdoor events for optimal guest satisfaction.
- Enhanced social media presence with regular, engaging updates.
- Conducted market research to understand customer base and enhance products.
- Analysed sales data, contributing towards improved product positioning strategies.
- Kept abreast with industry trends, incorporating relevant ideas into shop operations for enhanced competitiveness.
- Prioritised health and safety regulations whilst coordinating all aspects of outdoor events.
- Grew Deli revenue by 80% first and second quarter 2015 by upselling and recommending products.
- Liaised with suppliers, negotiating competitive prices for high-quality goods.
- Promoted brand visibility by utilising strategic marketing initiatives in event planning.
- Maintained excellent market and trend awareness to meet customer demand.
- Taste of Staffordshire Good Food Awards: Best Banqueting Venue
- Heart of England Tourism Awards: Best visitor attraction - Farm Shop & Deli Awards 2013
General Manager/Project Manager
Dans Le Noir? Eat and drink in the pitch darkness
London, England
11.2005 - 05.2006
- Implementation of initials concept, recruitment, human resources, budgeting and payroll.
- Applied design thinking methodologies to solve complex problems and enhance project outcomes.
- Managed outsourced projects ensuring alignment with internal creative vision.
- Adapted care plans to individual needs, ensuring personalised attention.
- Enhanced disability safety protocols by conducting comprehensive risk assessments.
- Liaised with RNIB and Sense professionals to provide support.
Food and Beverage Operations Manager
Saint Gregory 4* Hotel
London, England
04.2004 - 09.2005
- Established initial standards throughout and leading six F&B outlets in this 200 rooms hotel
- Coordinated staff training sessions, enhancing team competencies and service standards.
- Led team to deliver exceptional customer service for enhanced reputation.
Deputy Manager
Fleur Restaurant - Gordon Ramsay Holding Company
London, England
10.2003 - 01.2004
- After unfortunate closing of this branch, was made redundant. Only long-term employees were relocated to other sites.
Restaurant Manager
Amandier Restaurant & Bistro Daniel
London, England
08.2000 - 09.2003
- 2 AA Rosette- 50 seats Fine Dining restaurant and 70 seats French bistro.
Restaurant Manager
The Good Cook Restaurant
London, England
04.2000 - 07.2000
- Project management and opening 100 seats restaurant.
- Reason for leaving: Restaurant was sold by investors' shortly after opening.
Deputy Manager
Benihana Restaurants
London, England
11.1997 - 11.1999
Head Waiter
Quaglino's Restaurant
London, England
10.1995 - 11.1997
Head Waiter
The Lanesborough 5* Hotel
London, England
03.1992 - 10.1995
Education
Diploma of Higher Education - Food Science And Technology
Le Paraclet Private Catering College
Military Service -
Aero Naval Landivisiau Air Base
Skills
- Customer service excellence
- Recruitment and training
- Creative thinking
- Operational strategies
- Project Management
- Profit and loss understanding
- Operational strategy
- Complaint resolution
- POS Systems
- Attention to Detail
- Wine expertise
- Fine dining expertise
- Hotel maintenance oversight
- Housekeeping management
- Sales & business development
Certification
- Food Hygiene
- Alcohol Licence Holder No: 97403
- First Aider
Languages
English
Fluent
French
Native
References
References available upon request.
Timeline
Assistant Operations Manager
Elmore Court
10.2023 - 12.2024
Dispatch Driver
La Parisienne, Sourdough House LTD
06.2020 - 10.2023
Hotel Deputy Manager
Tewkesbury Park 4* Hotel
04.2017 - 10.2019
Food and Beverage Manager
Blakeney Hotel 4 Red*
09.2016 - 02.2017
Food and Beverage Operations Manager
Weston Park LTD
05.2006 - 08.2016
General Manager/Project Manager
Dans Le Noir? Eat and drink in the pitch darkness
11.2005 - 05.2006
Food and Beverage Operations Manager
Saint Gregory 4* Hotel
04.2004 - 09.2005
Deputy Manager
Fleur Restaurant - Gordon Ramsay Holding Company
10.2003 - 01.2004
Restaurant Manager
Amandier Restaurant & Bistro Daniel
08.2000 - 09.2003
Restaurant Manager
The Good Cook Restaurant
04.2000 - 07.2000
Deputy Manager
Benihana Restaurants
11.1997 - 11.1999
Head Waiter
Quaglino's Restaurant
10.1995 - 11.1997
Head Waiter
The Lanesborough 5* Hotel
03.1992 - 10.1995
- Food Hygiene
- Alcohol Licence Holder No: 97403
- First Aider
Diploma of Higher Education - Food Science And Technology
Le Paraclet Private Catering College
Military Service -
Aero Naval Landivisiau Air Base
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