Olivier Michaut
Worcester,Worcestershire
Summary
Driven Area Manager with experience ensuring ongoing improvement of customer service standards within assigned territory.
Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results.
Reliable Area Manager able to thrive in high-volume, fast-paced environments.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
14
14
years of professional experience
Work History
Area Manager
Lidl
Birmingham , West Midlands
2016.12 - Current
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Managed team of 120 staff, driving performance with motivational strategies to exceed sales targets.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Managed inventory and reduced shrinkage through detailed monitoring of daily operations and stock.
- Resolved conflicts promptly to promote positive environments for customers.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Drove revenue increases and team morale by developing and deploying incentivised sales contests.
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
Founder
Ollie and Coops
Worcester , Worcestershire
2018.03 - 2020.03
- Made strategic decisions to guide company's growth and expansion.
- Launched new, innovative projects based on customer demand.
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Developed and implemented marketing and sales strategies, increasing brand awareness and driving revenue growth.
- Promoted brand at events and conferences and established strong reputation within locality.
Cluster General Manager
Whitbread PLC
Birmingham , West Midlands
2011.01 - 2016.05
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Managed team of 200 staff, driving performance with motivational strategies to exceed sales targets.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Optimised sales methods to best engage, acquire and retain customers.
- Analysed sales reports to identify trends and update strategies.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Planned and managed resources and budget to support and deliver objectives.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Drove revenue increases and team morale by developing and deploying incentivised sales contests.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Customized promotional strategies to meet needs of different clients, products and services.
- Oversaw operations of £14million organisation, including budget planning, strategy development, community outreach, forecasting and payroll.
Education
Bachelor of Arts - Broadcast journalism
University of Gloucestershire
Cheltenham 09/2005 - 05/2008
Higher National Diploma - Hospitality management
University of Worcester
Worcester 09/2000 - 05/2002
Skills
- Employee management
- Business development
- Relationship Management
- Change management
- Staff development
- Business development strategy
- Controlling costs
- Stakeholder management
- Brainstorming and planning
- Staff scheduling
- Presentations and proposals
Languages
French
Fluent
Affiliations
- All outdoor sports
- Travelling
Accomplishments
Strategic course with E-Cornell
Leadership in business- masters at university of Birmingham
Timeline
Founder
Ollie and Coops
2018.03 - 2020.03
Area Manager
Lidl
2016.12 - Current
Cluster General Manager
Whitbread PLC
2011.01 - 2016.05
Bachelor of Arts - Broadcast journalism
University of Gloucestershire
09/2005 - 05/2008
Higher National Diploma - Hospitality management
University of Worcester
09/2000 - 05/2002
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