Olivia Grace Pickford

• Collaborated with marketing team for promotional campaigns.
• Maintained consistent brand voice across all channels.
• Produced high-quality videos using editing software.
• Kept abreast with latest trends, ensured relevant content creation.

Creating personalised invites for L’OCCITANE.

• Designed custom invitations for increased event elegance.
• Worked closely with clients to ensure their visions were realised through my work.
• Demonstrated meticulous attention to detail in every piece created.
• Boosted customer satisfaction by creating bespoke calligraphy pieces.
• Successfully delivered on tasks within tight deadlines.

• Upheld all studio guidelines and legal requirements.
• Implemented class rules to verify each student could learn in healthy environment promoting respect and gentle discipline.
• Managed the dance school whilst the owner was away for 6 weeks which involved numerous responsibilities
• Designed dance curriculums and prepared lesson plans for students

• Supported this high profile event over a two week period engaging with HNWI individuals on a day to day basis in a friendly and professional manner
• Meet and greet duties - Signed in individual costumers and commercial bookings - Dealt with queries and ad hoc requests
• Maintaining the area ensuring it was clean and tidy - Dealt firsthand with customer complains and escalated to the correct leadership teams - Hostess duties involved serving drinks and general waitress responsibilities for a select number of tables and parties

• Assisted wait staff by taking guests drink orders, clearing tables and processing payments.
• Guided guests to appropriate seating for party size and provided food and drink menus.
• Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.

• Operated the main reception desk answering phone calls and emails
• Coordinated and lead groups of up to 20 people in activities such as Curling sessions, Crazy Golf events, Bowling and many more activities
• Utilised my strong interpersonal, relationship building and communication skills.
• Handled customer concerns and escalated major issues to supervisor.

• Working for this company has involved numerous events including Christmas interactive experiences at multiple locations and Parades at the Trafford Centre.
• Performed dances, routines, acting and singing for variety of performances.
• Collaborated with other performers, feeding off their energy to create unique and crowd-pleasing experiences.
• Interacted with members of public with confidence and charisma.

• Retained knowledge of current menu selections for accurate, reliable customer guidance.
• Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
• Greeted new customers, answered initial questions and took drink orders.

• Organised rehearsals to facilitate polished productions.
• Closely monitored student dancing progress to report results to teachers for evaluation and developing learning plans.
• Assisted with dance class marketing activities, including updating social media, sending newsletters and developing advertisements.

• Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
• Oversaw effective file management to keep office records up-to-date.