Summary
Overview
Work history
Education
Skills
Timeline
Generic

Olivia Bocking

Huntingdon,Cambridgeshire

Summary

Emerging sales professional offers strong commitment to quality sales and service. Supports sales performance with strategic sales techniques and superior negotiation skills. Strong contract management and presentation skills. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support. Focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations. Committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Determined individual with background in establishing and nurturing lucrative partnerships.

High-energy caterer equipped with strong conflict resolution and problem-solving skills. Monitors guest requests and escalates critical challenges for swift resolution. Utilises superior schedule management skills to address high-volume reservations. Caring Team Member skilled in delivering top-quality guest service. Communicates with guests to manage reservations, answer questions and accommodate requests. Proactive problem solver with expertise in relationship building and communication. Holds years of experience in high-end hospitality establishments. Delivers professional, knowledgeable customer care and memorable experiences.



Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work history

Sales Administrator

2020 Warranty
Elsworth, Cambridgeshire
06.2022 - Current
  • Updated sales records promptly and precisely for reliable reporting.
  • Maintained sales documentation and customer records in company database.
  • Collaborated with management to review and approve profitable, beneficial customer contract terms.
  • Drove customer retention, building engaging relationships through every interaction.
  • Collaborated closely with sales department to identify, support and maximise expansion opportunities.
  • Drafted competitive sales quotes and communicated fee schedules to customers.
  • Resolved customer queries using in-depth product and service knowledge.
  • Responded to inbound customer email, telephone and social media enquiries promptly.
  • Provided reliable administrative support for improved sales team efficiency.
  • Prepared payments in line with current authorities to deliver on contractual obligations.
  • Answered phones, responded to emails and directed calls to designated recipients.
  • Developed social media presence and tracked activity to increase followers.
  • Created presentations and printed documents for sales team.
  • Composed and revised proposals and quotes for clients.
  • Estimated costs of labour and materials to manufacture, install, or maintain specified equipment.

Wedding Caterer

Hall&Co Event Design
Saint Ives, Cambridgeshire
11.2021 - 04.2024
  • Loaded and unloaded catering vehicles with food, supplies and equipment for events..
  • Inspected received supplies to verify quantity, quality and specifications of orders.
  • Replenished banquet stations and verified food temperatures and cleanliness of service areas.
  • Offered friendly, prompt guest service by fulfilling orders, communicating requests to kitchen staff and routinely enquiring about customer satisfaction and needs.
  • Cleaned, sanitised and organised serving utensils, trays and other food service equipment.
  • Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
  • Delegated tasks to other employees during events to reduce downtime and improve productivity.
  • Set up event area and line service in line with event theme.
  • Put up and disassembled food service stations, equipment and furniture per guest or contract specifications.
  • Welcomed and greeted guests on arrival, building rapport with regular customers to personalise service.
  • Adhered to cleaning schedules and proactively checked all glassware and cutlery for optimal cleanliness.
  • Accurately took and processed high quantity of orders at peak times.
  • Prepared event spaces by setting up furniture, linen, cutlery and glassware to uniform presentation standards.
  • Demonstrated commitment to high hygiene standards when cleaning kitchen and eating areas.
  • Created warm, friendly atmosphere through positive guest interactions.
  • Guaranteed exceptional level of customer care in line with company procedures and regulations.
  • Served food and beverages, going the extra mile to deliver personalised customer service.
  • Reacted quickly to changing customer needs and shift priorities.
  • Offered assistance to help team members complete tricky tasks or meet tight deadlines.

Team Member

Clark's
Cambridge, Cambridgeshire
04.2023 - 07.2023
  • Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
  • Warmly greeted customers and proactively reduced wait times.
  • Completed opening and closing checklists to create welcoming store environment.
  • Offered exceptional customer service with strong product knowledge.
  • Prepared and packaged orders with precise presentation skills.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Set up cash drawers, verifying adequate change was available for smooth running of shift.
  • Served 7+ customers per hour with friendly greetings and strong order accuracy.
  • Used expert organisational skills to manage time and resources efficiently.
  • Thoroughly cleaned and disinfected play areas within kids section to control health risks.
  • Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
  • Participated in staff meetings to gather more information and updates.
  • Offered tailored assistance to children with special needs, determining inclusive learning opportunities.
  • Engaged in advance childcare training to acquire more knowledge and amplify skills.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Collaborated with sales managers to meet target quotas.
  • Assisted customers in locating specific items to boost satisfaction.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Received and processed shipments and deliveries to maintain organised workflow.

Retail Assistant

Victoria Secret Pink
Cambridge, Cambridgeshire
11.2022 - 02.2023
  • Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
  • Delivered outstanding in-store experience through positive and attentive customer service.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Reduced customer wait times through optimised checkout processes.
  • Completed opening and closing procedures each day.
  • Picked and despatched high-volume orders accurately.
  • Accurately staged and sorted products for loading, improving timely dispatch processes.
  • Worked comfortably and confidently at height, accessing elevated products safely and securely.
  • Evaluated and addressed individual client needs and concerns through targeted assessments.
  • Responded calmly to manage crises and emergency situations.
  • Worked flexible hours to support operations during peak periods outside normal responsibilities.
  • Strengthened customer's relationship with brand through each sale and interaction.
  • Adhered to store security practices to minimise losses due to shoplifting.
  • Assisted with processing store deliveries, markdowns and promotions within store to ensure accuracy.
  • Demonstrated enthusiasm and dedication to go the extra mile to exceed customer expectations and elevate shopping experience.
  • Confidently promoted brand, products and services to promote customer loyalty and brand awareness.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

Education

GCSEs -

Kimbolton School
Huntingdon
09.2020 - 06.2022

Skills

  • Payment processing
  • Inbound call management
  • Client feedback management
  • Sales administration
  • Customer retention tactics
  • Tracking and delivery updates
  • Store layout
  • Cash drawer management
  • Stock replenishment methods
  • Refunds and exchanges
  • Promotions and pricing
  • Credit card processing
  • Money handling
  • Face-to-face selling
  • Self-motivated
  • Menu optimisation
  • Hot and cold food preparation
  • Hospitality and events experience
  • Guest services
  • Night audit
  • Hospitality services
  • Group services
  • After-hour maintenance
  • Heavy lifting
  • Health and safety
  • Client communication
  • Machinery operation
  • Labelling
  • Warehouse operations
  • Order picking and processing

Timeline

Team Member

Clark's
04.2023 - 07.2023

Retail Assistant

Victoria Secret Pink
11.2022 - 02.2023

Sales Administrator

2020 Warranty
06.2022 - Current

Wedding Caterer

Hall&Co Event Design
11.2021 - 04.2024

GCSEs -

Kimbolton School
09.2020 - 06.2022

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Olivia Bocking