Olivia Young

• Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
• Delivered reliable customer service with attention to detail even under high pressure.
• Displayed teamwork skills to improve overall productivity.
• Handled difficult customers, resulting in conflict resolution.

• Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
• Provided attentive first-hand care, comfort and safety to patients.
• Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
• Liaised between patients and healthcare professionals, facilitated effective communication channels.
• Helped design and update treatment plans based on progress and health developments.
• Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
• Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.

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• Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
• Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
• Organised and distributed tasks at meal times
• ·Plated and served food professionally to residents and staff