Olivia Wilson
York,North Yorkshire
Summary
I Bring strong communication, empathy and adaptability to every role, supporting people with care and respect. Builds trust with service users, families and colleagues through calm, patient and considerate interactions. Contributes reliability, organisation and a positive attitude to varied working environments.
Overview
8
8
years of professional experience
Work History
Healthcare Assistant
York Hospital
York, North
05.2025 - Current
- Assist patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Document care provided, ensuring accurate and up-to-date records are kept.
- Build strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintain a clean and hygienic environment in patient areas, adhering to infection control protocols.
- Help patients meal assistance.
- Up to date training in moving and handling, assisting with appropriate moving and handling support, to prevent falls and promote strength building and independence.
- Up to date training within e-learning and face-to-face training e.g. BLS.
- Support patients with nutrition and hydration needs, ensuring they receive appropriate meals.
- Engage in respectful communication, respecting the dignity of those in care.
- Promote and encourage independence while assisting patients with daily routines.
- Regular positional changes when necessary e.g. every 2 or 4 hours if not independently able to do so.
- Engaged in conversations with patients, families, and visitors to provide emotional support.
Senior Care Assistant
Roseberry Care Centres
York, North Yorkshire
09.2022 - 09.2024
- Helped patients with personal care tasks, including meal assistance, toileting and mobility support.
- Engaged in respectful communication, respecting the dignity of those in care.
- Assisted residents with personal care tasks, including bathing, dressing, and grooming, promoting independence and dignity.
- Supported residents with mobility issues, using hoists and mobility aids safely to prevent injuries and promote independence.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Administered medications to residents according to their personalised care plans, adhering to protocols.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Managed behaviours that challenge sensitively, adopting a person-centred approach.
- Monitored patient health, behavioural and physical changes, promptly reporting concerns to the nurse in charge, and liaising with GP, emergency services, out of hours and medline for example.
- Delivered excellent patient care, consistently receiving positive reviews from families.
- Provided compassionate end-of-life care, offering emotional support to both residents and their families during difficult times.
- Delivered specialised dementia care, utilising evidence-based approaches to support memory and cognitive function.
- Responded promptly to emergencies, applying first aid and alerting the RN and escalating if necessary.
- Obtained current medical information, weight, height and vital signs to aid care planning.
- Assisted in the implementation of care plans, tailored to individual needs.
- Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
- Advocated for residents' rights and wellbeing, ensuring their voices were heard.
Hotel Receptionist
The Marriott
York, North Yorkshire
04.2022 - 08.2022
- Managed telephone enquiries, efficiently handling reservations, cancellations, and modifications to bookings.
- Greeted guests upon arrival, provided check-in assistance, and directed to rooms, enhancing guest experience.
- Welcomed guests warmly when entering hotel, registering arrival on booking systems.
- Addressed and resolved guest complaints with professionalism, restoring satisfaction and maintaining hotel reputation.
- Provided guests with information about local attractions, dining options, and transport, enhancing their stay.
- Coordinated with housekeeping to confirm room statuses, guaranteeing timely availability for new guests.
- Maintained confidentiality of guest information, adhering to data protection regulations and building trust.
Student - Sociology
Leeds Beckett University
Leeds, West Yorkshire
09.2021 - 04.2022
- I left my support work job with UBU in October 2021, after starting as a Sociology student at Leeds Beckett University in September 2021. I didn't enjoy this degree and made the decision to leave in the April of 2022, where I then started work at the The Marriott Hotel as a Receptionist, when I moved back to York. Within October 2021 and April 2022, being a student, I did not work, which is why within this time frame, there is a gap in employment.
Independent Living Support Worker
UBU
York, North Yorkshire
02.2020 - 10.2021
- Supported with housekeeping tasks to keep living areas presentable, clean and hygienic.
- Provided emotional support to clients through regular conversation and companionship.
- Assisted clients with personal hygiene tasks, promoting dignity and respecting individual preferences.
- Completed detailed daily care logs, documenting care provided and any significant observations.
- Supported client mental health with reading, games and activities.
- Maintained strict confidentiality regarding client information, respecting privacy and data protection regulations.
- Developed strong rapport with clients and families, building trust and ensuring a positive care experience.
- Prepared nutritious meals tailored to clients' dietary requirements, supporting their health and dietary needs.
- Built excellent relationships using patient-centred approach throughout care activities.
- Aided clients with morning and evening routines to help establish independence and autonomy.
- Supported clients during outings and appointments.
- Helped clients maintain social connections.
Housekeeper
Gillygate Guest House
York, North Yorkshire
07.2018 - 02.2020
- Assisted with breakfast and waitressing in the morning before continuing with cleaning
- Cleaned rooms to satisfaction of clients and management.
- Prepared room and linen changes prior to arrival of house guests.
- Conducted deep cleans of rooms, bathrooms, hallways, guest area and dining room.
- Reported any damages or repairs needed in the household to the owners of the B&B.
- Followed appropriate manual handling techniques to complete tasks involving walking, bending and pushing safely.
Education
Bachelor of Science - Adult Nursing
York St John University
York 2024 - Current
NVQ Level 3 - Health & Social Care
York College
York01-2021
GCSEs - GCSE
All Saints R.C. Secondary School
York01-2018
Skills
- Person centred care
- Care planning
- Speaking to people
- Communication and Communication Barriers - especially working in Learning Disability and Dementia in the past Also de-escalation
- Advocacy - speaking up for people and escalation
- Empathy - ability to understand
- Time management and prioritisation
- Learning skills and wanting to learn new skills for CPD
- Calm under pressure
Timeline
Healthcare Assistant
York Hospital
05.2025 - Current
Senior Care Assistant
Roseberry Care Centres
09.2022 - 09.2024
Hotel Receptionist
The Marriott
04.2022 - 08.2022
Student - Sociology
Leeds Beckett University
09.2021 - 04.2022
Independent Living Support Worker
UBU
02.2020 - 10.2021
Housekeeper
Gillygate Guest House
07.2018 - 02.2020
Bachelor of Science - Adult Nursing
York St John University
2024 - Current
NVQ Level 3 - Health & Social Care
York College
GCSEs - GCSE
All Saints R.C. Secondary School