Olivia Williams
London
Summary
Highly motivated individual with three years of experience excelling in customer-facing roles. Proven ability to consistently deliver exceptional service, create memorable guest experiences, and resolve challenging situations effectively. Seeking a career transition that combines my passion for outstanding customer service, guest satisfaction, and the dynamic world of travel.
Overview
4
4
years of professional experience
Work history
Waitress
Aqua restaurant group Hutong
London
2025.10 - Current
- Provided guest with guidance and wide knowledge on menus, attention to detail, customer care focused.
- Kept calm under pressure during peak hours, maintaining quality service levels.
- Upheld high standards of personal appearance and grooming for professional presentation.
- Personable interaction with guests to create positive rapport, encouraging loyalty and repeat visits.
- Acted as first point of contact and attended to guests needs proactively for first-class waiting service.
Commis waitress
The roof gardens Kensington
London
2025.07 - 2025.09
- Provided attentive, professional service in members- only environment.
- Built strong rapport with members/ guests contributing to welcoming and inclusive atmosphere.
- Assisted wait staff when needed.
- Responded to guest enquires promptly and courteously, resolving issues efficiently.
- Accurately took orders for beverages.
Food&beverage assistant
Hilton
London
2023.09 - 2024.03
- Prepared and served beverages such as tea, coffee, juice and alcohol.
- Trained new breakfast assistants, providing guidance and support to ensure consistent service standards.
- Maintained cleanliness and organisation of breakfast area, adhering to Hilton's high standards.
- Followed all health and safety guidelines, maintaining safe and hygienic environment.
- Provided exceptional guest service, ensuring positive and welcoming breakfast experience.
- Managed seating arrangements efficiently, optimising table turnover and minimising wait times.
Front of house team
Wagamama
London
2022.04 - 2023.05
- Efficiently took orders, prepared beverages, and handled opening and closing duties
- Focus on allergy awareness
- Sampling menu items
- Welcome host/ all rounder
Education
GCSEs - Childcare, Maths, English
Bosco centre
London06.2022
Skills
- Empathetic
- Professional composure
- Time management
- First class service
- Customer care focused
Timeline
Waitress
Aqua restaurant group Hutong
2025.10 - Current
Commis waitress
The roof gardens Kensington
2025.07 - 2025.09
Food&beverage assistant
Hilton
2023.09 - 2024.03
Front of house team
Wagamama
2022.04 - 2023.05
GCSEs - Childcare, Maths, English
Bosco centre