Olivia Vince
London,England
Summary
A Confident team member skilled with money handling and customer questions. Worked with team members to keep customers happy and satisfied whilst under control. Focus on helping others with quality service with people with all needs . Keep well organised and have knowledge about preparing displays, merchandising shelves and assisting customers by having good customer service skills with a friendly smile and support.
Overview
2
2
years of professional experience
Work history
Retail sales associate
Highgate Grooming Corner
London, England
2023.08 - 2026.01
- Conducted inventory checks to ensure stock accuracy.
- Managed stock levels for optimal store performance.
- Dealt with returns, ensuring customer satisfaction.
- Maintained tidy sales floor to enhance shopping experience.
- Collaborated with 30 team members for efficient store operations.
- Provided product knowledge to 55 customers for informed purchases and raised sales by 10%.
- Contributed to sales targets through active promotion of products.
- Handled cash transactions accurately maintaining financial integrity
- Operated cash registers with accuracy and processed cash and card transactions.
- Resolved several customer complaints and process issues with proactive problem-solving skills.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Maintained display and organisation of department based on visual merchandising guidelines.
Nursery assistant
Little fellows Nursery
London, England
2025.04 - 2025.04
- Maintained cleanliness and safety within nursery setting, contributing for healthier environment for children.
- Assisted in meal preparation for nourishing children properly.
- Provided care for 20 children, ensuring their well-being at all times.
- Facilitated outdoor activities, promoting physical health among toddlers.
- Supported 3 teachers with daily routines for smoother classroom operation.
- Supported 2 special needs children individually enhancing inclusivity within setting.
- Promoted language development through storytelling sessions nurturing communication skills.
- Engaged 10 children in arts and crafts activities, fostering creativity and motor skills development.
- Prepared age-appropriate teaching materials aiding effective lesson delivery.
- Encouraged good hygiene practices among children promoting healthy routine.
- Created engaging play scenarios to encourage imaginative thinking amongst children.
- Disciplined children appropriately, upholding established rules of behaviour.
- Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
Education
GCSEs - Mathematics
Highgate Wood School
London 09/2022 - 07/2023
GCSEs - Sociology
Highgate Wood School
London 09/2022 - 07/2023
GCSEs - History
Highgate Wood School
LondonGCSEs - English
Highgate Wood School
London 09/2022 - 07/2023
GCSEs - English Functional Skills
Highgate Wood School
London 10/2022 - 06/2023
Higher National Diploma - L2 Business Studies
Haringey Sixth Form Centre
London 09/2024 - 06/2025
Certificate of Higher Education - L2 Beauty Therapy
Barnet and Southgate College
London 09/2023 - 06/2024
Skills
- Cash handling
- Visual merchandising
- Confident communicator
- Merchandise pricing
- Cash register operation
- Product upselling
- Good Customers Service
- Sales techniques
- Communication skills
- Problem-solving
Languages
English
Native
Affiliations
- Animal handling
- Gym
- Music
- Skincare
- Skincare Facials
Timeline
Nursery assistant
Little fellows Nursery
2025.04 - 2025.04
Retail sales associate
Highgate Grooming Corner
2023.08 - 2026.01
GCSEs - Mathematics
Highgate Wood School
09/2022 - 07/2023
GCSEs - Sociology
Highgate Wood School
09/2022 - 07/2023
GCSEs - English
Highgate Wood School
09/2022 - 07/2023
GCSEs - English Functional Skills
Highgate Wood School
10/2022 - 06/2023
Higher National Diploma - L2 Business Studies
Haringey Sixth Form Centre
09/2024 - 06/2025
Certificate of Higher Education - L2 Beauty Therapy
Barnet and Southgate College
09/2023 - 06/2024
GCSEs - History
Highgate Wood School