Olivia Vesty

Complex Diary and Schedule Management:

• Created a successful scheduling plan, allocating focus days for portfolio projects, time for key meetings, and protected slots for undisturbed work for the CEO.
• Managing a busy and frequently changing calendar, ensuring optimal allocation of time for urgent travel, and priority meetings.
• Seamless organising of global travel across multiple time zones, including flights, hotels, visas, taxis, and vehicle hire. Always optimising for last minute cancellations/refunds when necessary, ensuring smooth logistics.

Active Portfolio and Project Support:

• Liaising with and providing ongoing support for portfolio companies and emerging projects, contributing to their growth and development.
• Recording of project expenses and costs.

Project Management:

• Independently managed a publishing project from end to end. Organised successful editing, typesetting, design, and audio production. Produced an eBook, audiobook, physical paperback, hardcover, and print on demand formats for a book.
• Supporting portfolio companies with scheduling, expense tracking, and weekly meetings to keep projects on course.

Board Meeting Support:

• Accurately recording and distributing minutes for board meetings, ensuring clear communication and follow through on key action points.

Office Management:

• Managing daily office operations, including ordering supplies, liaising with suppliers, and ensuring the smooth functioning of the office.
• Managing an office move, organising storage and logistics, and negotiating with building portfolio management on contracts.

Personal Assistant Support:

• Providing personal scheduling and travel, managing family appointments, liaising with suppliers. Assisting with personal events and successfully completing a wide variety of personal tasks for the CEO and family.

Scheduling Support:

• Provided administrative support to the Investment team, managing complex diaries, coordinating both international and domestic travel, including itineraries and hotels.
• Organised and facilitated both virtual and in-person meetings, ensuring seamless scheduling.

Compliance and Documentation Management:

• Oversaw the timely completion and collection of compliance documents, including quarterly forms, personal account dealing, and trade reports, ensuring adherence to regulatory requirements.
• Maintained meeting room schedules, ensuring spaces were prepared for meetings, and arranging catering or bookings for breakfast/lunch as needed.

Office & Supply Management:

• Managed office logistics, including the ordering and tracking of office supplies, kitchen essentials, and liaising with suppliers to ensure timely delivery.
• First point of contact for external visitors, ensuring a professional and welcoming experience.
• Organised the team's mail, couriers, and transportation needs, ensuring smooth delivery and pickup processes.
• Efficiently handled the switchboard, answering, screening, and directing calls to the appropriate team members.

Corporate Event Coordination:

• Coordinated key corporate events, including AGM and networking functions, with smooth execution and stakeholder satisfaction.

Office Operations:

• Oversaw the ordering and management of office supplies and marketing materials. Answered incoming telephone calls and email enquiries, providing exceptional customer service and liaising with parents to address concerns and provide information. Always working with discretion due to confidentiality and working with high profile parents and students.

Marketing:

• Led the college's marketing initiatives, including managing campaigns, creating advertisements, and compiling the college newsletter to engage the community and drive awareness.
• Managed and updated the college website, writing news articles, updating policies, and ensuring content accuracy and relevance.
• Designed engaging posters for enrichment talks, extracurricular activities, and campus events, contributing to increased participation and visibility.

Art Gallery Support:

• Assisted with the daily operations of the Art Gallery, welcoming visitors and providing informative guidance on exhibitions and art pieces.

Health and Safety Compliance:

• Conducted regular health and safety checks in all buildings, including maintaining first aid kits, emergency lighting, and fire extinguishers to ensure a safe environment for staff and students.

Guest Experience Improvement:

• Compiled and analysed customer feedback to create detailed reports, implementing actionable improvements that enhanced the guest experience across six venues.

Customer Service Excellence:

• Managed guest complaints and feedback with professionalism, ensuring a high standard of service and effectively resolving issues to maintain customer satisfaction.

Online Reputation Management:

• Monitored and responded to customer feedback on platforms such as TripAdvisor and social media, enhancing brand reputation and fostering positive relationships with guests.

Recruitment & HR Support:

• Managed online recruitment platforms, ensuring job postings were up-to-date, and handled employee documentation by uploading contracts and personal details into the company database.

Reservations & Inquiries:

• Handled incoming telephone inquiries and reservations, providing prompt and courteous assistance to potential guests.

Meeting Support & Administration:

• Took accurate minutes during weekly managers' meetings for multiple venues, ensuring clear communication and follow-through on action items.

Administrative Support:

• Provided comprehensive administrative assistance to managing directors, handling a variety of tasks to support smooth operations and organisational efficiency.

Serving:

• Responsible for opening and closing the restaurant, ensuring smooth daily operations.
• Prepared cocktails and specialty coffees to a high standard.
• Took customer orders and provided efficient, friendly table service.

Marketing:

• Wrote and edited content for the restaurant's website and blog.
• Managed social media platforms, including Twitter and Facebook, to promote brand visibility.
• Created advertisements and organized promotional events.
• Researched and contacted prospective clients and local businesses to drive event bookings.
• Edited and proofread new menus to maintain brand tone and accuracy.

Content Creation & Editing :

• Wrote and edited engaging articles for the restaurant's website, enhancing online presence and customer engagement.

Social Media Management:

• Managed and grew the restaurant's social media presence across platforms including Twitter, Facebook, and the blog, increasing visibility and driving customer interaction.

Event Coordination & Marketing:

• Developed and designed promotional materials, coordinated events, and created advertisements to attract new customers and boost brand awareness.

Business Development:

• Conducted research on local businesses and potential clients, reaching out to prospects for event collaborations and partnerships.

Menu Development:

• Edited and proofread new menus, ensuring clarity, accuracy, and consistency while maintaining the restaurant's brand voice.

Bar Operations:

• Managed opening and closing procedures, ensuring smooth transitions and proper setup/cleanup of the bar area.

Customer Service & Drink Preparation:

• Delivered exceptional customer service while expertly crafting a wide range of cocktails and beverages to meet guest preferences.

Inventory & Stock Management:

• Conducted regular stock checks and maintained a clean, organised, and fully stocked bar to ensure efficient service.