Olivia Veira
Bexley
Overview
1
1
year of professional experience
Work History
Bar Maid
The Duke
Northumberland Heath
07.2026 - 09.2026
- Beverage preparation: Made and served a range of drinks quickly and to standard.
- Managed late shifts in busy bar, serving high volumes of customers with speed and accuracy.
- Customer service & complaint resolution: Dealt directly with customers face-to-face, addressing queries and resolving complaints professionally and calmly.
- Cash handling & transactions: Processed payments accurately, operated the till, and handled transactions during peak periods.
- Prioritised tasks during rushes, ensuring prompt service while maintaining high standards.
- Communication & teamwork: Worked closely with colleagues during busy periods to keep service running smoothly.
- Restocked fridges and shelves, organised stock in storage areas for easy access during busy shifts.
Volunteer
Carers Choice
Gravesend
03.2026 - 09.2026
- Customer communication: Dealt directly with customers, responding to queries and providing clear, helpful information.
- Managed email communications with customers and colleagues, ensuring timely responses.: Managed emails and communicated professionally with customers and colleagues.
- Coordinated calendars and scheduled appointments, facilitating timely operations.
- Maintained accurate records while managing multiple tasks, ensuring attention to detail throughout.
- Administered daily tasks, ensuring records and schedules remained organised and current.
Retail Sales Associate
Abercrombie & Fitch
Greenhithe
06.2025 - 09.2025
- Operated till and handled transactions accurately, even during peak trading periods, ensuring customer satisfaction and efficient service.
- Fitting room: Managed the fitting room, assisting customers with sizing and product selection while maintaining standards.
- Completed closing duties, including cashing up and restocking, to ensure store readiness for next day operations.
- Customer service: Dealt directly with customers face-to-face, answering queries and providing a welcoming, high-standard experience.
- Stock & presentation: Maintained brand standards by folding, sizing, and replenishing stock throughout shifts.
- Collaborated with colleagues to maintain smooth store operations during busy periods, enhancing overall customer experience.: Worked with colleagues to keep the store running smoothly during busy, high-footfall periods.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
Education
Diploma of Higher Education - LLB Law With Honours
University Of Greenwich
Greenwich01-2030
A-Levels -
Haberdashers Crayford Academy
Crayford01-2025
GCSEs -
Leigh Academy
Erith01-2023
Hobbies and interests
- Gym & fitness — Regularly train, demonstrating discipline, consistency, and commitment to personal goals.
- Reading — Avid reader, building knowledge and strong written communication skills.
- Researching law cases — Passionate about exploring legal cases, showing genuine interest in the law beyond the classroom.
- Baking — Enjoy baking, which develops patience, precision, and attention to detail.
Timeline
Bar Maid
The Duke
07.2026 - 09.2026
Volunteer
Carers Choice
03.2026 - 09.2026
Retail Sales Associate
Abercrombie & Fitch
06.2025 - 09.2025
Diploma of Higher Education - LLB Law With Honours
University Of Greenwich
A-Levels -
Haberdashers Crayford Academy
GCSEs -
Leigh Academy