Olivia Tunnicliffe
Stamford Bridge,North Yorkshire
Summary
Guest-focused professional with four years of experience creating positive, memorable experiences in fast-paced service environments. Known for resolving guest concerns with empathy, professionalism, and a calm, can-do attitude, even in high-pressure situations. Skilled in sales, cash handling, and maintaining the highest standards of cleanliness and safety to support seamless daily operations.
A passionate team player who thrives in collaborative settings and understands the importance of every role in bringing the Disney story to life. Committed to exceeding guest expectations by delivering friendly, attentive, and personalized service that turns everyday interactions into magical moments. Eager to contribute enthusiasm, adaptability, and a strong work ethic to Disney’s culture of excellence, helping create unforgettable memories for guests from around the world.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Customer Service Assistant
Morrisons
York, Yorkshire
11.2022 - 01.2026
- Trained on tills and self-scan, processed transactions efficiently without compromising service quality.
- Kiosk trained to handle sales of vapes, cigarettes, and lottery tickets.
- Delivered all-round store support by performing cashier duties and assisting with product inquiries.
- Responded promptly to customer enquiries, ensuring attentive service during busy periods.
- Resolved complaints professionally, implementing effective solutions to maintain customer satisfaction.
- Regularly stocked and rotated inventory to ensure optimal product availability.
- Processed cash and card payments swiftly, minimising customer wait times.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
Cafe Assistant
The Café on The Wolds
Market Weighton , Yorkshire
03.2023 - 11.2023
- Operated till, providing correct change to facilitate cash transactions.
- Cross-trained as waiter to adapt to team needs and ensure service consistency.
- Conducted stock counts to maintain adequate levels of drinks, food, and supplies.
- Organised food storage areas to enhance team efficiency.
- Cleaned tables, chairs, and public areas to uphold hygiene standards.
- Stored food per safety procedures to minimise spoilage and waste.
- Regularly removed waste and inadequate food items to maintain cleanliness.
- Inspected food preparation areas against safe food-handling criteria.
- Prepared hot beverages to meet individual customer preferences perfectly.
Waitress
The Oddfellows Arms
Wilberfoss, East Riding of Yorkshire
09.2021 - 11.2021
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean and organised dining area for customer comfort.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Education
A-Levels - A-Levels
Archbishop Holgate's School, A Church of England Academy
York, YOR 09.2021 - 06.2023
GCSEs - Secondary Learning
Archbishop Holgate's School, A Church of England Academy
York, YOR 09.2016 - 06.2021
Bachelor of Arts - History & American Studies
Northumbria University
Newcastle upon Tyne 09.2023 - 06.2026
Skills
Customer-focused hospitality professional with experience working in a high-volume Disney environment, demonstrating strong complaint and dispute management skills while maintaining brand standards and guest satisfaction Proven sales proficiency with confident cash handling and refund processing, alongside accurate beverage and food preparation informed by detailed menu knowledge Highly effective team collaborator with a consistently polite and friendly approach, excellent telephone etiquette, and the ability to remain composed under pressure in fast-paced settings Committed to hygiene compliance, efficient table clearing, and delivering exceptional service at all times
Additional Information
- I am DBS checked since 2022, when I turned 18 years old.
Certification
- I am fully DBS checked.
- I have my Duke of Edinburgh Bronze award.
Affiliations
- leader at local cub scout group
- reading
- collecting music
- expanding my film education
Education
other,other
Hobbies and interests
- When in York, I serve as a leader at my local Cub Scout association, a role I have held since 2018, demonstrating long-term commitment, responsibility, and the ability to work effectively with young people. Alongside this, I have completed the Duke of Edinburgh Bronze Award, which further developed my resilience, teamwork, and time-management skills through sustained volunteering, physical challenge, and expedition work.
Timeline
Bachelor of Arts - History & American Studies
Northumbria University
09.2023 - 06.2026
Cafe Assistant
The Café on The Wolds
03.2023 - 11.2023
Customer Service Assistant
Morrisons
11.2022 - 01.2026
Waitress
The Oddfellows Arms
09.2021 - 11.2021
A-Levels - A-Levels
Archbishop Holgate's School, A Church of England Academy
09.2021 - 06.2023
GCSEs - Secondary Learning
Archbishop Holgate's School, A Church of England Academy
09.2016 - 06.2021