Olivia Thompson
Walderslade,Kent
Summary
Versatile professional with expertise in hospitality services, front-of-house operations, and customer service excellence. Demonstrates proficiency in safeguarding protocols, health and safety procedures, and maintaining cleanliness standards. Skilled in multitasking efficiency, effective listening, and communication excellence, complemented by fine arts training and photography proficiency. Resilient under pressure with a dedication to craft and a friendly demeanour. Committed to delivering exceptional service while upholding the highest standards of professionalism.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Sessional support worker
We Are Beams
Dartford, Kent
2025.04 - Current
- Delivered exceptional care for children, ensuring their physical and emotional well-being at all times.
- Offered emotional support to distressed children, providing comfort during difficult times.
- Provided necessary medical assistance to children, as required-ensuring their health and wellness at all times.
- Maintained detailed progress reports for each child to keep parents informed about their child's development.
- Collaborated effectively with colleagues for smooth operations within the childcare setting.
- Encouraged active participation in group activities, fostering teamwork spirit amongst children.
Care worker
Guardian Angel Carers
Chichester, West Sussex
2023.11 - 2026.03
- I work part-time at Guardian Angel Carers alongside my studies at university, providing in-home care to clients in their residences
- Enhanced patient comfort by providing personal care services, including bathing and grooming.
- Established strong rapport with patients through effective communication skills resulting in an atmosphere of trust and respect.
- Provided emotional support to patients, improved mental well-being.
- Facilitated social activities for the elderly, reducing feelings of isolation and loneliness among them.
- Ensured medication administration for optimal health outcome.
- Assisted with personal care tasks such as bathing, dressing and toileting-maintained dignity and respect at all times.
- Managed household chores, created a clean environment.
- Coordinated with healthcare professionals, ensured comprehensive patient care.
- Assisted patients with daily living activities for increased independence.
Freelancing Artist
Self-employed
Medway , Kent
2020.11 - Current
- Utilised variety of mediums including oil paints and watercolours demonstrating adaptability.
- Created custom art pieces to meet client specifications.
- Worked on commission-based projects for personalized artwork delivery.
- Painted portraits on request resulting in customer satisfaction.
- Responded effectively to client feedback improving quality of commissioned pieces.
- Marketed own works on online platforms for wider reach.
Retail worker
Leeds Castle
Maidstone, Kent
2025.04 - Current
- Was taken on after Pink Panda Agency closed as i had worked there during that job
- Managed inventory levels effectively to minimise out-of-stock situations.
- Performed price checks for customers with accuracy ensuring trust and credibility.
- Offered personalised service to each shopper, driving repeat business.
- Handled returns or exchanges professionally maintaining high level of customer satisfaction.
- Versatile due to working in different sections of the company
Volunteer
Aldingbourne Creative Studios
Bognor Regis, West Sussex
2025.02 - 2025.05
- Assisted with daily living activities, promoting independence amongst service users.
- Ensured confidentiality at all times when dealing with sensitive information about clients.
- Identified needs of service users through careful observation and interaction.
- Maintained clean and organised workspace, promoting a productive environment.
- Assisted with exhibition setup to enhance visitor engagement.
- Facilitated smooth operations within art studio with efficient organisation skills.
- Collaborated with artists and curators for successful exhibitions.
AGENCY STAFF
THE PINK PANDA AGENCY
2022.05 - 2024.01
- Ensured compliance with industry regulations, safeguarding agency reputation.
- Maintained a professional demeanour, promoting positive agency image.
- Managed strict deadlines with efficient time management skills.
- Adaptive due to consistent change of environment
GENERAL ASSISTANT
LIDL
Maidstone, Kent
2023.01 - 2023.05
- Completed end-of-day cash reconciliation accurately, maintaining financial accountability.
- Addressed all customer queries promptly, fostering customer trust.
- Collaborated with team members to ensure smooth operations.
- Upheld company standards whilst dealing with customers' complaints.
- Handled cash transactions accurately for financial integrity.
COUNTER STAFF
WILLS FISH AND GRILL
Strood, Kent
2021.04 - 2022.10
- Managed high-pressure situations gracefully; ensured customer satisfaction.
- Upheld company standards whilst dealing with customers' complaints.
- Welcomed customers warmly on arrival to create a friendly environment.
- Maintained clean and organised counter area for improved efficiency.
- Collaborated with team members to ensure smooth operations.
- Handled cash transactions accurately for financial integrity.
Education
Undergraduate - Fine Art
UNIVERSITY OF CHICHESTER
Chichester, West Sussex 2023.09 - 2026.06
A LEVEL - Fine Art- A, Health and social- Distinction A, Media- C
THOMAS AVELING
Rochester, MedwayGCSE - English Literature - 6 (B), English Language - 6 (B), Math's 5 (C+), Health and social - L2 distinction (A), Drama - L2 Merit (B+), History- 4 (C), Core Science - 4 (C), Financial Capability - PASS
WALDERSLADE GIRLS SCHOOL
Walderslade, Kent 2016.09 - 2021.05
Skills
- First aid and CPR
- Safeguarding protocols
- Customer Service
- Patience and empathy
- Till and cash handling
- Cleanliness standards
- Resilient under pressure
- Store opening and closing duties
- Health and safety procedures
- Effective listening
- Friendly demeanour
- Communication excellence
- Hospitality services
- Multitasking efficiency
- Hospitality etiquette
- Front-of-house operations
- Dedication to craft
- Patience and persistence
- Fine arts training
- Photography proficiency
Websites
References
Available upon request
Personal Information
- Age: 21
- Date of birth: 17/01/2005
Career goals
- These experiences have inspired me to pursue art therapy, where I can combine my love of art with helping others improve.
Accomplishments
- held several leadership roles, including being a prefect, reading ambassador, and mental health ambassador.
- Due to my hard work and dedication i got a promotion less than a year into working at my first job.
Affiliations
- Art
- Photography
- Reading
References
References available upon request.
Timeline
Sessional support worker
We Are Beams
2025.04 - Current
Retail worker
Leeds Castle
2025.04 - Current
Volunteer
Aldingbourne Creative Studios
2025.02 - 2025.05
Care worker
Guardian Angel Carers
2023.11 - 2026.03
Undergraduate - Fine Art
UNIVERSITY OF CHICHESTER
2023.09 - 2026.06
GENERAL ASSISTANT
LIDL
2023.01 - 2023.05
AGENCY STAFF
THE PINK PANDA AGENCY
2022.05 - 2024.01
COUNTER STAFF
WILLS FISH AND GRILL
2021.04 - 2022.10
Freelancing Artist
Self-employed
2020.11 - Current
GCSE - English Literature - 6 (B), English Language - 6 (B), Math's 5 (C+), Health and social - L2 distinction (A), Drama - L2 Merit (B+), History- 4 (C), Core Science - 4 (C), Financial Capability - PASS
WALDERSLADE GIRLS SCHOOL
2016.09 - 2021.05
A LEVEL - Fine Art- A, Health and social- Distinction A, Media- C
THOMAS AVELING