Olivia Thew
SOLIHULL,N/A
Summary
Highly accomplished Operations Leader with a focus on optimising workflows and driving operational excellence. Delivered transformative initiatives through innovative integration of technology and cross-functional collaboration. Committed to enhancing efficiency and supporting business growth.
Overview
12
12
years of professional experience
Work History
Operations Director (Toyota & Lexus)
T&P
05.2025 - Current
- Led the roll-out and implementation of MVP project management tool (Work Management) across Toyota and Lexus teams, developing training materials and managing change to ensure adoption;
- Defined and implemented new Agile Ways of Working (WOW), managing a transformative program to optimize creative delivery and responsiveness, leading to a 40% reduction to Strategy development timings
- Transformed agency team structure into Pods and Squads model, enhancing project prioritization and capacity planning for large-scale account.
- Leading the implementation of a new Global workflow, integrating WPP Open into the end-to-end creative process, enhancing efficiency and ensuring seamless adoption through comprehensive training and showcases
- Leading the WPP Open client pilot and roll-out programme, including client onboarding, training and ongoing troubleshooting. Working with WPP stakeholders on set up of relevant technical infrastructure including SSO and Okta authentication.
- Directed the AI Champions Programme of Work and guided a multi-disciplinary team to develop and present showcases of best-case practice examples of WPP Open;
- Improved agency operations through a structured programme focused on enhancing Ways of Working.
- Served as Ops Lead on agency’s largest account, delivering key operational and transformative workstreams;
- Collaborating closely with Leadership and Finance teams on fiscal year scoping and reconciliations, ensuring accurate revenue recognition and contributing to team profitability
Senior Operations Manager (Toyota & Lexus)
T&P
07.2022 - 05.2025
- Led the digital transformation of the account, implementing a new platform to manage operations across 20+ markets, enhancing scalability and best practice sharing.
- Spearheaded the successful roll-out and adoption of new Project Management tools (Wrike & Ziflow) across multiple teams, managing vendor relationships and stakeholder engagement.
- Defined and documented new operational processes, including those for offshore teams, and successfully presented them to clients and the wider network to drive adoption and consistency
- Led weekly Client Services & Project Management meetings, facilitating critical updates and training to support process adoption among senior stakeholders.
- Served as primary agency contact for operational queries, offering expert guidance on processes, tools, and operational methodologies to cross-functional teams.
- Provided operational support to enhance team efficiency by spearheading multiple key operational workstreams.
Maternity Leave
08.2021 - 07.2022
Network Manager
Toyota
08.2017 - 08.2021
- Owned the Toyota Project Master Plan, proactively identifying potential bottlenecks in production and collaborating with Account Leads to optimize project team assignments and maintain delivery timelines
- Liaised with central agency and 26 international markets to coordinate adherence to agency ways of working and facilitate seamless global campaign execution.
- Collaborated with Media team to provide senior management with oversight of market campaign localization plans, ensuring alignment with central strategy.
- Distributed central toolkits to NMSC’s, activating local campaigns per central strategy while escalating issues to senior management.
- Coordinated NMSC campaign reports, consolidating media plans and asset usage for comprehensive oversight.
Network Coordinator BBDO EMEA
BBDO
02.2016 - 08.2017
- Https://bbdo.com
Account Manager (full-time)
Agency TK
09.2014 - 02.2016
- Http://www.agencytk.com
- Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
Education
MA - Advertising and Marketing
Leeds University Business School
09-2009
BA - Management Studies
Sheffield University
06-2008
Skills
- Operational Excellence
- Process optimization
- Workflow Optimization
- Digital transformation
- Operational Programs
- Cross-functional Collaboration
- Stakeholder Management
- Team Collaboration
- Relationship Development
- AI Proficiency
- Coordination
References
Available upon request
Timeline
Operations Director (Toyota & Lexus)
T&P
05.2025 - Current
Senior Operations Manager (Toyota & Lexus)
T&P
07.2022 - 05.2025
Maternity Leave
08.2021 - 07.2022
Network Manager
Toyota
08.2017 - 08.2021
Network Coordinator BBDO EMEA
BBDO
02.2016 - 08.2017
Account Manager (full-time)
Agency TK
09.2014 - 02.2016
MA - Advertising and Marketing
Leeds University Business School
BA - Management Studies
Sheffield University