Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Olivia Thew

SOLIHULL,N/A

Summary

Highly accomplished Operations Leader with a focus on optimising workflows and driving operational excellence. Delivered transformative initiatives through innovative integration of technology and cross-functional collaboration. Committed to enhancing efficiency and supporting business growth.

Overview

12
12
years of professional experience

Work History

Operations Director (Toyota & Lexus)

T&P
05.2025 - Current
  • Led the roll-out and implementation of MVP project management tool (Work Management) across Toyota and Lexus teams, developing training materials and managing change to ensure adoption;
  • Defined and implemented new Agile Ways of Working (WOW), managing a transformative program to optimize creative delivery and responsiveness, leading to a 40% reduction to Strategy development timings
  • Transformed agency team structure into Pods and Squads model, enhancing project prioritization and capacity planning for large-scale account.
  • Leading the implementation of a new Global workflow, integrating WPP Open into the end-to-end creative process, enhancing efficiency and ensuring seamless adoption through comprehensive training and showcases
  • Leading the WPP Open client pilot and roll-out programme, including client onboarding, training and ongoing troubleshooting. Working with WPP stakeholders on set up of relevant technical infrastructure including SSO and Okta authentication.
  • Directed the AI Champions Programme of Work and guided a multi-disciplinary team to develop and present showcases of best-case practice examples of WPP Open;
  • Improved agency operations through a structured programme focused on enhancing Ways of Working.
  • Served as Ops Lead on agency’s largest account, delivering key operational and transformative workstreams;
  • Collaborating closely with Leadership and Finance teams on fiscal year scoping and reconciliations, ensuring accurate revenue recognition and contributing to team profitability

Senior Operations Manager (Toyota & Lexus)

T&P
07.2022 - 05.2025
  • Led the digital transformation of the account, implementing a new platform to manage operations across 20+ markets, enhancing scalability and best practice sharing.
  • Spearheaded the successful roll-out and adoption of new Project Management tools (Wrike & Ziflow) across multiple teams, managing vendor relationships and stakeholder engagement.
  • Defined and documented new operational processes, including those for offshore teams, and successfully presented them to clients and the wider network to drive adoption and consistency
  • Led weekly Client Services & Project Management meetings, facilitating critical updates and training to support process adoption among senior stakeholders.
  • Served as primary agency contact for operational queries, offering expert guidance on processes, tools, and operational methodologies to cross-functional teams.
  • Provided operational support to enhance team efficiency by spearheading multiple key operational workstreams.

Maternity Leave

08.2021 - 07.2022

Network Manager

Toyota
08.2017 - 08.2021
  • Owned the Toyota Project Master Plan, proactively identifying potential bottlenecks in production and collaborating with Account Leads to optimize project team assignments and maintain delivery timelines
  • Liaised with central agency and 26 international markets to coordinate adherence to agency ways of working and facilitate seamless global campaign execution.
  • Collaborated with Media team to provide senior management with oversight of market campaign localization plans, ensuring alignment with central strategy.
  • Distributed central toolkits to NMSC’s, activating local campaigns per central strategy while escalating issues to senior management.
  • Coordinated NMSC campaign reports, consolidating media plans and asset usage for comprehensive oversight.

Network Coordinator BBDO EMEA

BBDO
02.2016 - 08.2017
  • Https://bbdo.com

Account Manager (full-time)

Agency TK
09.2014 - 02.2016
  • Http://www.agencytk.com
  • Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.

Education

MA - Advertising and Marketing

Leeds University Business School
09-2009

BA - Management Studies

Sheffield University
06-2008

Skills

  • Operational Excellence
  • Process optimization
  • Workflow Optimization
  • Digital transformation
  • Operational Programs
  • Cross-functional Collaboration
  • Stakeholder Management
  • Team Collaboration
  • Relationship Development
  • AI Proficiency
  • Coordination

References

Available upon request

Timeline

Operations Director (Toyota & Lexus)

T&P
05.2025 - Current

Senior Operations Manager (Toyota & Lexus)

T&P
07.2022 - 05.2025

Maternity Leave

08.2021 - 07.2022

Network Manager

Toyota
08.2017 - 08.2021

Network Coordinator BBDO EMEA

BBDO
02.2016 - 08.2017

Account Manager (full-time)

Agency TK
09.2014 - 02.2016

MA - Advertising and Marketing

Leeds University Business School

BA - Management Studies

Sheffield University
Olivia Thew