Olivia Tengende
Swindon,England
Summary
Strategic and ambitious individual aiming to utilise the skills learned in sales and marketing in real estate. Eager to assist team in creating marketing campaigns and presentations to meet sales targets. Self-started and independent in taking initiative to obtain objective. Ready to drive revenue and build industry knowledge through hands-on sales experience. Strong record of academic success and reliable work ethic. Thrives in competitive environments with skills in negotiation and communication.
Overview
2
2
years of professional experience
Work History
Sales and marketing representative
Champtronix
Watford, Hertfordshire
11.2023 - Current
- Developed customer loyalty schemes to increase customer loyalty and repeat business.
- Researched client base to understand customer needs and requirements.
- Worked collaboratively with colleagues and agencies to deliver fully integrated cross‐channel marketing campaigns and activities.
- Delivered superior customer service by making information readily available and actively listening to customer needs and concerns.
- Met and regularly exceeded sales quotas and targets.
Barista
Dobbies Garden Centres
Cirencester, Gloucestershire
09.2023 - 10.2023
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
waitress
baz and fred
Cirencester, Gloucestershire
07.2023 - 08.2023
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
Customer service representative
Co-op
Swindon, Wiltshire
10.2022 - 12.2022
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Built customer rapport by providing friendly, genuine service, increasing customer retention at a high rate
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Education
A-Levels - Psychology
Rendcomb College
Cirencester 09/2021 - 05/2023
A-Levels - economics
Rendcomb College
Cirencester 09/2021 - 05/2023
A-Levels - Spanish
Rendcomb College
Cirencester 09/2021 - 05/2023
Skills
- Strong verbal communication
- Attention to detail
- Product and service demonstration
- Field sales visits
- Leadership
- Team building
- Written and verbal communication skills
- Strong customer service orientation
- Top sales performer
- Exceptional communication
Languages
Spanish
Upper intermediate
Timeline
Sales and marketing representative
Champtronix
11.2023 - Current
Barista
Dobbies Garden Centres
09.2023 - 10.2023
waitress
baz and fred
07.2023 - 08.2023
Customer service representative
Co-op
10.2022 - 12.2022
A-Levels - Psychology
Rendcomb College
09/2021 - 05/2023
A-Levels - economics
Rendcomb College
09/2021 - 05/2023
A-Levels - Spanish
Rendcomb College
09/2021 - 05/2023
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