Olivia Taylor
Nursery Assistant
Woodseaves,uk
Summary
I am an energetic and enthusiastic individual seeking to gain work experience and learn from nursery team. Organised, observant and demonstrates patience, care and communication to support childrens physical and mental well-being.
I have experience with children and am looking to gain more qualifications in this field . In fact I would love to take a teaching degree in my own time alongside this position.
I am available to work immediately.
Overview
4
4
years of professional experience
8097
8097
years of post-secondary education
Work History
Telesales Agent
Honey Legal
Market Drayton, Shropshire
06.2024 - 10.2024
- Initiated contact with new customers and prospects to establish needs and progress sales process.
- Maintained quality compliance by keeping detailed records of prospects and active client communications.
- Made 270+ outbound calls to businesses and individuals daily.
- Provided accurate, consistent and meaningful advice to customers to boost retention.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Coordinated in-person visits with sales representatives to progress customer engagement.
- Maintained client databases with updated customer information and current service plan agreements.
- Cold-called customers from assigned contact lists to build new business.
- Delivered telesales scripts clearly to engage callers with relevant service information.
- Promoted current services and offers using expert product knowledge.
- Managed customer expectations to improve satisfaction rates.
- Recorded customer information and interactions.
Nursery nurse
Tern Valley Day Nursery
Market Drayton, Shropshire
08.2022 - 05.2024
- Safeguarded and protected welfare of young children.
- Passionately promoted learning through play for optimum child development.
- Maintained consistently safe environments through diligent risk management in line with nursery guidelines.
- Provided kind, encouraging environments for children to learn and explore, aiding educational and social development.
- Supervised indoor and outdoor play, providing first aid as necessary.
- Demonstrated awareness of children's cultural background, disabilities and medical histories.
- Regularly utilised multi-tasking expertise to ensure multiple children's needs were effectively met.
- Worked with large team to complete daily tasks to schedule.
- Closely monitored child wellbeing, regularly updating parents to assure continued safety and security.
- Established and maintained positive relationships with parents, carers and nursery staff.
- Supported children to identify and manage their feelings and behaviours.
- Facilitated Early Years Foundation Stage (EYFS) learning and play.
- Encouraged children to share and communicate with peers to boost social development.
- Prepared nutritional snacks to cater to individual dietary needs.
- Followed nursery guidelines to address negative behaviours.
- Wrote up regular activity and observations reports, monitoring children's progress and development.
- Planned and led engaging activities for small groups of young children.
- Cared for emotional and social support needs to provide holistic care.
- Set up equipment and materials ahead of recreational activities.
- Upheld reliable routines to minimise children's stress and anxiety.
- Helped children with personal hygiene needs and taught young children to independently complete care tasks.
- Organised classroom spaces to align with lessons and support children's learning.
- Role-modelled desired behaviours, habits and actions.
- Developed positive, trusting relationships with groups of young children.
- Disciplined children appropriately, upholding established rules of behaviour.
- Read stories and lead activities to help children build foundational learning skills.
- Supervised groups of up to 16 children.
Teaching Assistant
Hinstock Primary School
Hinstock, Shropshire
09.2021 - 06.2022
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Established effective classroom routines by providing high-quality practical support to teaching staff.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
- Prepared engaging, effective learning materials to boost stimulation and encourage further academic interest.
- Tutored students individually and in small groups to reinforce learning concepts from core subjects.
- Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
- Recommended additional materials and resources to improve student skills.
- Delivered well-structured one-on-one support sessions to students with learning difficulties to improve test scores.
- Organised and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Prepared positive, productive learning environments with engaging wall displays and effective resources.
- Provided safe, stimulating classroom environments to maximise student engagement and attainment.
- Partnered with teachers to plan and execute lessons following school curriculum, objectives and philosophies.
- Encouraged students to work together to complete projects and solve problems.
- Attended to younger children's basic physical needs and assisted in development of personal skills.
- Planned and arranged classrooms to promote learning and student achievement.
- Arranged recreational spaces and equipment to encourage physical activity.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Assisted teacher with using support equipment and computers during lessons.
- Supported teachers in managing challenging student behaviour, conducting progress meetings to provide feedback and recommend appropriate action.
Nursery nurse
Napley lodge Farm Day Nursery
Market Drayton, Shropshire
07.2020 - 08.2021
- Supported group leader to facilitate engaging activity sessions for groups of 8 children.
- Forged and maintained trusting partnerships with parents and caregivers.
- Worked within established policies and procedures to ensure high standards of care.
- Demonstrated strong values by role-modelling positive behaviour to young children.
- Developed basic understanding of Early Years Foundation Stage (EYFS) framework and its application.
- Safeguarded children in line with company's code of conduct.
- Assisted team to prepare food for children's meal and snack times.
- Understood and catered to holistic needs of children through pastoral care.
- Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
- Organised classroom spaces to align with lessons and support children's learning.
- Helped children with personal hygiene needs and taught young children to independently complete care tasks.
- Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
- Monitored children at after-school program location, offering safe place for children to play and complete homework assignments.
- Read stories and lead activities to help children build foundational learning skills.
- Upheld reliable routines to minimise children's stress and anxiety.
- Engaged children in stimulating learning-based activities and games.
Education
FAA level 3 paediatrric first aid -
Nuco
Market Drayton 01.2024 - 04.2022
Some College (No Degree) -
Cache
Market Drayton 06.2020 - 08.2020
GSCE - Science double award
AQA
Market Drayton 02.2024 - 06.2020
GSCE - English Lit
Eduqas
Market Drayton 04.2001 - 12.2020
GSCE - History
edexcel
GSCE - Drama
eduqas
GCSEs - English Lang
eduqas
GCSEs - Spoken Language
eduqas
Skills
Parental partnership building
Handling nursery equipment
Safety and Sanitation Policies
Preparing nutritious meals
Child assessment record keeping
Playful engagement
Early years knowledge
Reading storybooks
Confidentiality maintenance
Multicultural sensitivity
Numeracy development
Patience with children
Excellent communication
Compassionate childcare
Additional Information
I have a real passion for helping children to grown and develop into confident little people , All I ever wanted to do for as long as i can remember is work with children .
I have a fun and caring outlook but know when to be firm
References
References available upon request.
Timeline
Telesales Agent
Honey Legal
06.2024 - 10.2024
GSCE - Science double award
AQA
02.2024 - 06.2020
FAA level 3 paediatrric first aid -
Nuco
01.2024 - 04.2022
Nursery nurse
Tern Valley Day Nursery
08.2022 - 05.2024
Teaching Assistant
Hinstock Primary School
09.2021 - 06.2022
Nursery nurse
Napley lodge Farm Day Nursery
07.2020 - 08.2021
Some College (No Degree) -
Cache
06.2020 - 08.2020
GSCE - English Lit
Eduqas
04.2001 - 12.2020
GSCE - History
edexcel
GSCE - Drama
eduqas
GCSEs - English Lang
eduqas
GCSEs - Spoken Language
eduqas