Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Olivia Taylor

Nursery Assistant
Woodseaves,uk

Summary

I am an energetic and enthusiastic individual seeking to gain work experience and learn from nursery team. Organised, observant and demonstrates patience, care and communication to support childrens physical and mental well-being.

I have experience with children and am looking to gain more qualifications in this field . In fact I would love to take a teaching degree in my own time alongside this position.

I am available to work immediately.

Overview

4
4
years of professional experience
8097
8097
years of post-secondary education

Work History

Telesales Agent

Honey Legal
Market Drayton, Shropshire
06.2024 - 10.2024
  • Initiated contact with new customers and prospects to establish needs and progress sales process.
  • Maintained quality compliance by keeping detailed records of prospects and active client communications.
  • Made 270+ outbound calls to businesses and individuals daily.
  • Provided accurate, consistent and meaningful advice to customers to boost retention.
  • Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
  • Used targeted questioning techniques to determine customer needs and appropriate support.
  • Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Maintained accurate knowledge of current services to provide informative customer advice.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Coordinated in-person visits with sales representatives to progress customer engagement.
  • Maintained client databases with updated customer information and current service plan agreements.
  • Cold-called customers from assigned contact lists to build new business.
  • Delivered telesales scripts clearly to engage callers with relevant service information.
  • Promoted current services and offers using expert product knowledge.
  • Managed customer expectations to improve satisfaction rates.
  • Recorded customer information and interactions.

Nursery nurse

Tern Valley Day Nursery
Market Drayton, Shropshire
08.2022 - 05.2024
  • Safeguarded and protected welfare of young children.
  • Passionately promoted learning through play for optimum child development.
  • Maintained consistently safe environments through diligent risk management in line with nursery guidelines.
  • Provided kind, encouraging environments for children to learn and explore, aiding educational and social development.
  • Supervised indoor and outdoor play, providing first aid as necessary.
  • Demonstrated awareness of children's cultural background, disabilities and medical histories.
  • Regularly utilised multi-tasking expertise to ensure multiple children's needs were effectively met.
  • Worked with large team to complete daily tasks to schedule.
  • Closely monitored child wellbeing, regularly updating parents to assure continued safety and security.
  • Established and maintained positive relationships with parents, carers and nursery staff.
  • Supported children to identify and manage their feelings and behaviours.
  • Facilitated Early Years Foundation Stage (EYFS) learning and play.
  • Encouraged children to share and communicate with peers to boost social development.
  • Prepared nutritional snacks to cater to individual dietary needs.
  • Followed nursery guidelines to address negative behaviours.
  • Wrote up regular activity and observations reports, monitoring children's progress and development.
  • Planned and led engaging activities for small groups of young children.
  • Cared for emotional and social support needs to provide holistic care.
  • Set up equipment and materials ahead of recreational activities.
  • Upheld reliable routines to minimise children's stress and anxiety.
  • Helped children with personal hygiene needs and taught young children to independently complete care tasks.
  • Organised classroom spaces to align with lessons and support children's learning.
  • Role-modelled desired behaviours, habits and actions.
  • Developed positive, trusting relationships with groups of young children.
  • Disciplined children appropriately, upholding established rules of behaviour.
  • Read stories and lead activities to help children build foundational learning skills.
  • Supervised groups of up to 16 children.

Teaching Assistant

Hinstock Primary School
Hinstock, Shropshire
09.2021 - 06.2022
  • Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
  • Established effective classroom routines by providing high-quality practical support to teaching staff.
  • Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
  • Prepared engaging, effective learning materials to boost stimulation and encourage further academic interest.
  • Tutored students individually and in small groups to reinforce learning concepts from core subjects.
  • Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
  • Recommended additional materials and resources to improve student skills.
  • Delivered well-structured one-on-one support sessions to students with learning difficulties to improve test scores.
  • Organised and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.
  • Helped teachers with lesson plan development, class preparation and student mentoring.
  • Prepared positive, productive learning environments with engaging wall displays and effective resources.
  • Provided safe, stimulating classroom environments to maximise student engagement and attainment.
  • Partnered with teachers to plan and execute lessons following school curriculum, objectives and philosophies.
  • Encouraged students to work together to complete projects and solve problems.
  • Attended to younger children's basic physical needs and assisted in development of personal skills.
  • Planned and arranged classrooms to promote learning and student achievement.
  • Arranged recreational spaces and equipment to encourage physical activity.
  • Maintained child safety, security and good behaviour during classroom and outdoor activities.
  • Assisted teacher with using support equipment and computers during lessons.
  • Supported teachers in managing challenging student behaviour, conducting progress meetings to provide feedback and recommend appropriate action.

Nursery nurse

Napley lodge Farm Day Nursery
Market Drayton, Shropshire
07.2020 - 08.2021
  • Supported group leader to facilitate engaging activity sessions for groups of 8 children.
  • Forged and maintained trusting partnerships with parents and caregivers.
  • Worked within established policies and procedures to ensure high standards of care.
  • Demonstrated strong values by role-modelling positive behaviour to young children.
  • Developed basic understanding of Early Years Foundation Stage (EYFS) framework and its application.
  • Safeguarded children in line with company's code of conduct.
  • Assisted team to prepare food for children's meal and snack times.
  • Understood and catered to holistic needs of children through pastoral care.
  • Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
  • Organised classroom spaces to align with lessons and support children's learning.
  • Helped children with personal hygiene needs and taught young children to independently complete care tasks.
  • Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
  • Monitored children at after-school program location, offering safe place for children to play and complete homework assignments.
  • Read stories and lead activities to help children build foundational learning skills.
  • Upheld reliable routines to minimise children's stress and anxiety.
  • Engaged children in stimulating learning-based activities and games.

Education

FAA level 3 paediatrric first aid -

Nuco
Market Drayton
01.2024 - 04.2022

Some College (No Degree) -

Cache
Market Drayton
06.2020 - 08.2020

GSCE - Science double award

AQA
Market Drayton
02.2024 - 06.2020

GSCE - English Lit

Eduqas
Market Drayton
04.2001 - 12.2020

GSCE - History

edexcel

GSCE - Drama

eduqas

GCSEs - English Lang

eduqas

GCSEs - Spoken Language

eduqas

Skills

Parental partnership building

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Additional Information

I have a real passion for helping children to grown and develop into confident little people , All I ever wanted to do for as long as i can remember is work with children .

I have a fun and caring outlook but know when to be firm

References

References available upon request.

Timeline

Telesales Agent

Honey Legal
06.2024 - 10.2024

GSCE - Science double award

AQA
02.2024 - 06.2020

FAA level 3 paediatrric first aid -

Nuco
01.2024 - 04.2022

Nursery nurse

Tern Valley Day Nursery
08.2022 - 05.2024

Teaching Assistant

Hinstock Primary School
09.2021 - 06.2022

Nursery nurse

Napley lodge Farm Day Nursery
07.2020 - 08.2021

Some College (No Degree) -

Cache
06.2020 - 08.2020

GSCE - English Lit

Eduqas
04.2001 - 12.2020

GSCE - History

edexcel

GSCE - Drama

eduqas

GCSEs - English Lang

eduqas

GCSEs - Spoken Language

eduqas

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Olivia TaylorNursery Assistant