Olivia Stewart
London,UK
Summary
Highly organised Operations professional with strong experience supporting senior leadership in fast-paced global agencies. Skilled in stakeholder coordination, diary management, meeting preparation, and maintaining clear communication across multiple teams and time zones. Known for bringing structure to complex programmes, tracking priorities and ensuring smooth delivery across high-profile clients including Apple, Apple TV+, BMW and British Airways within a £25m agency.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Operations Director
Artbot (Formally Adylic), an Omnicom agency
2024.01 - 2026.03
- Support the Senior Leadership team in securing new business and driving account growth by presenting operational processes, timelines, and delivery requirements to stakeholders.
- Provide technical and operational guidance in meetings and presentations, educating stakeholders on operational frameworks and recommending the most effective delivery models for their business needs.
- Solely responsible for the day-to-day operations for some of our US client base, responsible for an annual revenue of £1.5m+. Overseeing client management, operational improvement and tracking project delivery against timelines and milestones.
- Manage complex diary coordination across multiple time zones, ensure clear meeting agendas are set in advance. As well as run all calls, and establish a clear plan to avoid distributing follow-up notes with actionable next steps and ownership.
- Serve as the central liaison between internal departments, translating requirements across teams and ensuring clear communication between creative, technical, client services, and media functions.
- Led onboarding for new team members by coordinating cross-departmental training sessions and ensuring teams were equipped with the knowledge and tools required to perform their roles effectively.
- Designed and implemented a cross-agency operating model, including templates, documentation, and governance structures to maintain project alignment and delivery standards.
- Drove internal process improvements through implementation of our in-house technology platforms.
- Coordinated Dynamic Creative Optimisation (DCO) programme delivery, bringing together Creative, Brand, Client, and Media stakeholders while leading senior working sessions with clear outcomes and accountability.
- Completed three months in New York as Operational Lead during the agency’s merger with another Omnicom agency, consolidating and presenting company-wide processes to improve consistency across teams.
- Acted as the central source of truth for operations and technology during the merger integration, contributing operational insights to senior leadership discussions and supporting informed decision-making.
Head of Project Management
Adylic, an Omnicom agency
2023.01 - 2024.12
- Head of Project Management across entire agency: resourcing strategy & allocation, workflow design, automation & optimisation, as well as prioritisation. Ensuring efficient execution across teams and supporting delivery for 40+ clients per year globally.
- Transformation lead for the agency’s production model as AI and automation reshaped delivery, re-establishing international ways of working and producing a unified global operating model focused on onboarding, technical training and standardised process documentation across 250-person agency.
- Bridge between delivery and product, translating real production workflows into structured product requirements and priorities; embedded cross-team ways of working across Strategy, Accounts, Design, Tech and Analytics, with clear ownership, approvals and QA.
- Launched BA’s first unified omni-channel digital paid media campaign using dynamic pricing; established a technical operating model to serve destinations based on audience signals and live pricing APIs. fares to drive immediate booking intent, delivering a 33% increase in click-through rate and a 287% uplift in post-click booking rate.
Senior Project Manager Promoted from Project Manager
Adylic
2021.01 - 2023.01
- Led operations and project management for campaigns across Apple iPhone, Watch and Mac internationally; campaign credited with 5x iPhone sales in the US.
- Project management lead for international expansion across 7 new hubs across EMEA, APAC, North America and LATAM; through hiring, onboarding, planning, training, and documentation.
- Supported on commercial and technical requirements to win new international clients, translating them into aligned delivery plans across teams (scope, SLAs, owners, ways of working).
- Operations and Project Manager for Apple TV+’s first DCO launch, setting 13 shows live across 15 markets and 20 languages. Set up design systems, managed embargoed assets, coordinated agencies globally, linking strategy, tech and tech, achieving 14x faster speed to market versus manual execution.
- Integral and trusted practical voice in pitches and senior commercial discussions, sense-checking feasibility and making delivery plans credible.
Ad Operations Manager
Adylic, an Omnicom agency
2017.07 - 2018.06
- Set up Ad Ops and trafficking governance across 10 Volkswagen Group brands and 15 global markets, earning promotion to lead cross-agency operations spanning creative, media, publishers and brand.
- Managed and coordinated the global Ad Ops function, managing a day-to-day operational rhythm across agencies and disciplines, keeping handoffs clean and timelines realistic.
Education
A-Levels - Business Studies, English Literature, Psychology
Trinity Catholic High School
Woodford, Redbridge 2012.09 - 2014.07
Skills
- Problem-solving
- Strong communication
- Project leadership
- Technical understanding
- Decision-Making authority
- Strategic planning
- Office 365 applications
- Figma design tool
- Hive project management tool
EDUCATION AND INTERESTS
Reading, cooking, being active and spending time with family and friends.
CAREER HIGHLIGHTS
- Client-facing Operations Lead on the business’s first-ever integrated media and creative account.
- Supported in establishing seven offices and a unified global operating model for international expansion across EMEA, APAC, North America and LATAM.
- Transformation lead for the agency’s production model as AI and automation reshaped delivery, rolling out and enabling consistent adoption across a 250-person agency through onboarding, training, and clear process documentation.
- Apple TV+ first DCO launch (15 markets, 20 languages, 14x speed-to-market).
- British Airways omnichannel dynamic pricing campaign (+33% CTR, +287% post-click booking).
- Apple iPhone, Apple Watch and Mac, rolled out across 20 markets and 25 languages: organising a campaign credited with 5x iPhone sales in the US.
- Set up Ad Ops and trafficking governance across 10 Volkswagen Group brands and 15 global markets, earning promotion to lead cross-agency operations spanning creative, media, publishers and brand.
Affiliations
- Walking, Cooking, Reading and Socialising with friends and family.
References
References available upon request.
Timeline
Operations Director
Artbot (Formally Adylic), an Omnicom agency
2024.01 - 2026.03
Head of Project Management
Adylic, an Omnicom agency
2023.01 - 2024.12
Senior Project Manager Promoted from Project Manager
Adylic
2021.01 - 2023.01
Ad Operations Manager
Adylic, an Omnicom agency
2017.07 - 2018.06
A-Levels - Business Studies, English Literature, Psychology
Trinity Catholic High School
2012.09 - 2014.07