Olivia Smith
Burntwood,United Kingdom
Summary
I am a dedicated and trustworthy individual with a strong foundation in customer service and team collaboration. I am reliable, punctual, and self-motivated. I consistently demonstrate initiative and clear communication. I am committed to maintaining health and safety compliance, as well as effectively handling financial transactions. I will continue to use the skills I have already gained from the work environment and look forward to learning more.
Overview
2
2
years of post-secondary education
3
3
years of professional experience
Work history
Cafe assistant
Red Flag Cafe
Lichfield, Staffordshire
2024.06 - 2025.06
- Welcomed customers with a smile, providing attentive service from arrival to departure.
- Improved customer satisfaction by always maintaining a friendly and positive attitude.
- Served customers promptly, ensuring they enjoyed their visit.
- Worked closely with other staff members, fostering a cooperative work environment.
- Fulfilled all duties as assigned for effective operation of the cafe.
- Took accurate food orders, preventing misunderstandings and errors in service delivery.
- Prepared hot beverages to meet individual customer preferences perfectly.
- Completed food Hygiene level 2 certification.
- Prepped ingredients daily to maintain fresh offerings.
- Assisted in food preparation.
- Followed health safety regulations meticulously, maintaining an immaculate work environment.
- Used kitchen equipment as instructed and to safety protocols.
- Managed cash register accurately for smooth transactions.
- Assisted in inventory management tasks for efficient stock control in the cafe.
- Restocked display cases regularly for optimal product availability.
- Facilitated swift service by promptly cleaning and resetting tables after use.
Florist assistant
The Little Flower Shack
Cannock, Staffordshire
2022.09 - 2024.06
- Cultivated positive relationships with customers through friendly and professional service.
- Worked with customers to determine type of arrangement desired and delivery information
- Developed unique flower arrangements to meet individual customer requests.
- Provided care to a variety of plants and flowers, resulting in prolonged freshness.
- Managed inventory levels effectively, reducing waste significantly over time.
- Packed and prepared floral products for delivery or pick up by customers.
- Created bespoke arrangements for hospitality settings according to budget and scale requests.
- Facilitated workshops on flower arranging, spreading love for floristry within local community.
- Assisted in the purchasing of flowers from wholesalers, ensuring quality stock at all times.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Maintained cleanliness and organisation of the shop to facilitate efficient work environment.
- Handled cash transactions efficiently whilst maintaining accurate records of sales.
- Cleaned vases and swept shop floors to maintain tidy appearance.
- Tagged products quickly and accurately with price tags and stickers.
- Organised displays to promote inventory and encourage customer purchases.
- Designed visually pleasing in-store and window displays to increase footfall.
Education
NVQ Level 2 - Beauty Therapy
South Staffordshire College
Tamworth, Staffordshire 2024.09 - 2026.07
Skills
- Reliable
- Punctual
- Self-Motivated
- Shows initiative
- Clear communication
- Team player
- Customer Service
- Health and Safety Compliant
- Money handling
Timeline
NVQ Level 2 - Beauty Therapy
South Staffordshire College
2024.09 - 2026.07
Cafe assistant
Red Flag Cafe
2024.06 - 2025.06
Florist assistant
The Little Flower Shack
2022.09 - 2024.06