Olivia Skelhorn

- Managed day-to-day operations of a fast-paced, busy restaurant, leading a team of staff.

- Handled client enquiries, complaints, and sensitive situations with diplomacy and professionalism.

- Maintained accurate records for payroll, stock, and compliance documentation.

- Trained and supervised staff, ensuring adherence to operational and legal requirements.

- Co-ordinated and communicated with suppliers, ensuring well-maintained stock levels and strong industry relations.

- Helped identify best-selling trends to adapt menu options to customer desires

- Managed club re-affiliation and registration processes, including compliance with online training requirements.

- Set and monitored budgets, membership pricing, and payments, ensuring financial accountability.

- Liaised with the Student Union on administrative, operational, and compliance matters.

- Planned and coordinated events, including an away varsity match, social events, and charity initiatives.

- Oversaw the executive committee (captains, treasurer, events, publicity, health & safety), delegating tasks and ensuring effective teamwork.

- Promoted the club through social media campaigns and Freshers’ Fair outreach, increasing engagement and membership.

• Provided recommendations on specials or seasonal offerings for increased sales revenue.
• Optimised workflow in busy periods through successful coordination with the kitchen staff.
• Ensured compliance with health regulations through effective cleaning practices in the dining area.
• Enhanced guest satisfaction through attentive and prompt service.

- Delivered high-quality customer service in a fast-paced environment.

- Assisted with training new staff and supporting smooth daily operations.

- Developed strong communication, organisation, and problem-solving skills.