Olivia Shaw
London,City of London
Summary
A diligent professional with strong experience in the retail sector. Driven and curious by nature, effective in problem solving and showing adaptability in changing environments. Always looking to learn something new or improve on knowledge or skills. Successful at managing multiple priorities with positive attitude and willing to take on greater responsibilities. Driven to deliver high-quality service and consistent results.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Flagship Store Manager
AXEL ARIGATO
London
01.2020 - 08.2023
- Managed team to ensure the achievement of company objectives. Challenged and inspired team members to achieve revenue and KPI targets.
- Contributed to HR operations, recruiting and on boarding new team members whilst training and professional growth of employees.
- Oversaw daily operations, managing working patterns and assigning different areas of responsibility to achieve high productivity levels.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Engaged with stakeholders to build relationships and brand awareness showing confidence with communication across all departments.
- Analysed consumer data to predict future purchasing trends for informed decision-making on upcoming drops.
- Reviewed stock package to ensure best selling items sufficiently replenished and organising dead stock returns.
- Assisted the marketing and PR departments with the execution of events and hosting influencers. Pop ups, parties and collaborations included Amber Mark, Dave, Jay Park, Unknown, Places + Faces and yearly Pride party.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
Flagship Assistant Store Manager
AXEL ARIGATO
London
01.2016 - 01.2020
- Reported to Store Manager, Retail Manager, CEO & Creative director on a regular basis.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Regularly exceeded quarterly sales and KPI’s, through continued drive and determination.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Handled high volume calls to address customer inquiries, concerns and complaint resolution.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Coordinating all facilities for the store, reporting invoices and expenses and overviewing orders of all consumables.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Executed all visual merchandising as per brand guidelines.
- Promoted and supported strong relationships with local community organisations, building store profile.
- Displayed energy and enthusiasm in fast-paced environment.
Supervisor
MM6 Masion Margiela
London
01.2014 - 01.2016
- Ran the store in Store Manager's absence
- Integral in the opening of the MM6 store- setting up the shop floor, back office and stock areas
- Maximised sales through client management and exceptional customer service
- Delivered luxury service to a varied and international clientele
- Personally asked to provide training on collection and product knowledge
- Responsible for maintaining the image of brand by following visual merchandising guidelines
- Supported mainline Maison Margiela team
- Involved in stock control and replenishment program alongside taking responsibility for the petty cash
- Liaised with Italian head office regarding all inter-company transfers
- Active role in the daily operations of the store- Cash up & daily figures
- Assisted the Store Manager with the weekly reports and scheduling.
Store Manager
INFINITE
Johannesburg
06.2013 - 10.2013
- Responsible for the day to day running of the store, driving KPI’s whilst maintaining excellent operational standards and staffing
- Worked closely with visual display staff to display goods and maximise customer interest and sales
- Provided excellent customer service and coaching staff to do the same
- Proactive management of staff training, planning and management of staff rosters
- Provided comprehensive administration support
- Assisted with maintaining and controlling stock levels based on forecasts for the season.
Sales Associate
G-STAR RAW
Johannesburg
01.2011 - 01.2013
- Front line sales support and providing excellent customer service
- Maintained a high level of housekeeping to the company’s desired standard, both on and off the shop floor
- Managed stock availability, helping with special promotions, ordering stock and overseeing delivery
- Maintained weekly staff attendance registers and monitoring absence
- Assisted with visual merchandising
- Provided ad hoc customer relationship advising customers on merchandise and acting as the first point of contact for customers.
Sales Associate
DIESEL
Pretoria
01.2010 - 01.2011
- Assisted with all elements of point of sale, helping customers to find the goods they wanted
- Assisted with visual merchandising and arranging window displays
- Facilitated payment and advised customers of special offers
- Provided information on products and prices
- Dealt with customer complaints including passing to a manager if appropriate.
Education
St. Mary’s Diocesan School for Girls
Pretoria, South Africa 01.2001 - 12.2006
Skills
- Team Management
- Employee training
- Leadership
- Communication Skills
- Customer Satisfaction
- Relationship Management
- Brand Positioning
- Operations
- Process Improvements
- Problem-solving
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Custom
SUPPLIED ON REQUEST
Timeline
Flagship Store Manager
AXEL ARIGATO
01.2020 - 08.2023
Flagship Assistant Store Manager
AXEL ARIGATO
01.2016 - 01.2020
Supervisor
MM6 Masion Margiela
01.2014 - 01.2016
Store Manager
INFINITE
06.2013 - 10.2013
Sales Associate
G-STAR RAW
01.2011 - 01.2013
Sales Associate
DIESEL
01.2010 - 01.2011
St. Mary’s Diocesan School for Girls
01.2001 - 12.2006
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