Olivia Scott
Harlow,Essex
Summary
Biomedicine graduate and Clinical Administrator with a specialized background in remote diagnostic coordination and high-level patient services. Expert at managing the end-to-end patient journey from first contact to the management of sensitive clinical documentation, including GP referrals, prescriptions, and diagnostic reports. Highly proficient in administrative tech such as MS Dynamics, Trello, Jira, and advanced Excel to streamline clinic workflows and ensure operational continuity. Focused maintaining the highest standards of clinical safety and data integrity, ensuring that practitioners can focus on patient care while administrative operations run seamlessly and securely.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work history
Clinic Administration Assistant
The Aesthetics PA
Remote, Essex
08.2023 - Current
- Managed the end-to-end patient enquiry lifecycle from initial contact through to consultation booking and clinical intake.
- Improve clinic growth by proactively following up on treatment enquiries, addressing patient concerns, and increasing booking conversion rates.
- Ensured clinical continuity by systematically checking post-treatment results and patient progress to maintain high standards of aftercare.
- Managed post-procedural complications with high urgency, coordinating rapid communication between patient/clinician to ensure safety and timely intervention.
- Coordinated remote practice operations, including diary management and patient record maintenance, in strict accordance with GDPR data privacy standards.
Patient Experience Coordinator
Doctor Care Anywhere
London
05.2021 - 04.2023
- Managed end-to-end consultant referral pathways, ensuring seamless coordination between external specialists and clinical teams.
- Liaised with multidisciplinary clinical teams to expedite patient treatment and resolve complex medical queries between GPs and patients.
- Facilitated secure prescription processing and medical record management in strict accordance with GDPR and data privacy protocols.
- Coordinated diagnostic referral workflows, overseeing the accurate transfer of patient documentation to external clinics to meet treatment timelines.
- Optimized patient satisfaction by serving as a dedicated point of contact for inquiries, resolving complaints, and managing follow-up care schedules.
- Cultivated relationships with external stakeholders and clinical partners to ensure a high standard of patient care and efficient service delivery.
Patient Services Coordinator
Lloyds Pharmacy Clinical Homecare
Harlow
01.2021 - 06.2021
- Liaised with clinical and pharmacovigilance teams to monitor patient safety, file adverse event reports, and resolve complex queries.
- Facilitated secure prescription processing and document management, maintaining 100% accuracy in clinical records in strict accordance with GDPR.
- Managed communications between patients and clinical teams to expedite treatment and resolve service-related inquiries.
- Maintained rigorous audit trails of internal and external requests, ensuring all actions taken were documented for clinical compliance and safety.
Education
Biomedical Science -
University of Hertfordshire
09.2016 - 09.2020
Applied Science -
Harlow College
09.2014 - 08.2016
High School -
Stewards School
09.2009 - 05.2014
Skills
- Slack, MS Teams, Zoom, VoIP
- MS Dynamics, cloud EHR
- Advanced MS Excel, MS Office, GSuite
- Confluence, Notion
- Trello, Jira
Technical Proficiency
- GDPR adherence
- ID/insurance verification
- Medical terminology
- Patient journey management
- Prescription/referral management
- Scheduling
- Prescription and referral document handling
Operational Skills
Timeline
Clinic Administration Assistant
The Aesthetics PA
08.2023 - Current
Patient Experience Coordinator
Doctor Care Anywhere
05.2021 - 04.2023
Patient Services Coordinator
Lloyds Pharmacy Clinical Homecare
01.2021 - 06.2021
Biomedical Science -
University of Hertfordshire
09.2016 - 09.2020
Applied Science -
Harlow College
09.2014 - 08.2016
High School -
Stewards School
09.2009 - 05.2014