Olivia Reed
accrington,lancashire
Summary
I am friendly and dependable, with strong communication and teamwork skills gained through various customer-facing roles. I also demonstrate excellent problem-solving abilities and keen attention to detail. I aim to create a positive and welcoming environment in any job role I acquire.
Overview
2
2
years of post-secondary education
Work history
Hospitality worker
Village Pizzeria
Accrington, Lancashire
03.2024 - 08.2024
- Communicated effectively with kitchen staff, ensuring timely delivery of orders.
- Demonstrated commitment to high hygiene standards when cleaning kitchen and eating areas.
- Monitored dining area, keeping it neat and organised.
- Enhanced customer satisfaction by providing exceptional service.
- Provided customer service with a friendly attitude.
- Processed payments accurately, avoiding discrepancies.
- Upheld health and safety regulations throughout the premises.
- Handled guest complaints, resulting in satisfactory resolution.
- Created warm, friendly atmosphere through positive guest interactions.
- Welcomed and greeted guests on arrival, building rapport with regular customers to personalise service.
Education
ATHE Level 3 Diploma in Health and Social Care - Health and social care
Burnley College
Burnley 09.2024 - 06.2026
GCSEs - GCSE
Rhyddings High School
Oswaldtwistle, Lancashire 05.2024 - 06.2024
Skills
- Customer Service
I have gained many skills working in hospitality but the main one is customer service I am good at talking to customers and helping them make decisions
- Product knowledge
With the right training and understanding I am excellent at understanding products and recalling there most important features
- Complaint handling
Another skill I am confident with is managing complaints from customers I work well under pressure and also have a high patience tolerance
- Strong work ethic
Motivation is key for any job and I am very driven by my work ethic I have never been late to work or asked for time off unless necessary
Timeline
ATHE Level 3 Diploma in Health and Social Care - Health and social care
Burnley College
09.2024 - 06.2026
GCSEs - GCSE
Rhyddings High School
05.2024 - 06.2024
Hospitality worker
Village Pizzeria
03.2024 - 08.2024
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