Olivia Probert
Monkton Pembroke,Wales
Summary
Dedicated professional with a strong foundation in customer service and hospitality, excelling in superb customer service and relationship-building. Demonstrates expertise in safe food handling, special diet awareness, and sterilisation techniques, ensuring a high standard of guest rapport and satisfaction. Adept at time-management and teamwork, with a positive attitude and empathy towards customers. Committed to enhancing the dining experience through attentive listening, memory for orders, and effective complaint handling.
Friendly and motivated individual with strong communication and teamwork skills, able to handle fast-paced environments and provide excellent customer service. Proficient in multitasking and maintaining positive attitude under pressure. Committed to enhancing guest experiences and contributing to smooth-running operation.
Overview
4
4
years of professional experience
Work History
Waitress assistant
Mrs Hayley Evans Thompson
Angle, Pembrokeshire
05.2021 - Current
- Prepared tables for guests and reset tables between customers.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Streamlined order placements with clear communication to kitchen staff.
- Facilitated smooth operations by setting up tables and booths.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Accurately took orders, making menu recommendations as appropriate.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Delivered meals swiftly, contributing to positive dining experience for guests.
Domestic cleaner
Lisa Taplin
Pembroke, Pembrokeshire
09.2024 - 10.2025
- Used creative techniques to clean difficult, hard-to-reach areas.
- Thoroughly cleaned, disinfected and deodorised bathroom areas.
- Promoted safety measures whilst operating various types of cleaning equipment to prevent accidents or damage to property.
- Disinfected toilets and surfaces for reduced infection risk.
- Swept, mopped and vacuumed floors with spotless results.
- Ensured all rooms were cared for and inspected according to standards by performing detailed cleaning tasks.
- Communicated with clients to follow up on completed jobs and verify full satisfaction.
- Worked with clients to identify priority tasks for timely completion.
- Delivered meticulous cleaning with expert use of chemicals, equipment and traditional techniques.
- Completed infection control procedures to minimise health risks.
- Executed regular deep cleans for optimal health and hygiene.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Stored chemicals safely to reduce risks and avoid misuse.
- Complied with COSHH regulations to protect health and safety of staff and residents.
- Secured a clean environment by washing walls, windows, and mirrors.
- Disinfected showers, baths, toilets and vanity units to maintain excellent hygiene levels.
- Facilitated replacement or repair of damaged items, reinforcing trust between cleaner and client.
- Established hygienic surroundings by regularly disposing of rubbish.
- Delivered timely completion of assigned tasks ensuring minimal disruption to clients' daily routines.
Cleaner
Hannah Mcnally
Pembroke, Pembrokeshire
06.2024 - 06.2025
- Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.
- Achieved spotless results within working timeframes to meet client needs.
- Completed quick-turnaround cleaning of vehicles between routes.
- Cleared dust and debris from building sites.
Work experience
Golden Grove School
Pembroke, Pembrokeshire
06.2023 - 06.2025
- Adapted to new situations and learned new skills quickly.
- Identified and resolved issues using critical thinking and problem-solving skills.
- Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
Education
A-Levels -
Ysgol Harri Tudur
Pembroke, Pembrokeshire 09/2022 - 06/2024
GCSEs -
Ysgol Harri Tudur
Pembroke, Pembrokeshire 09/2020 - 07/2022
Skills
- Menu knowledge comprehension
- Sterilisation techniques
- Time-management
- Restocking servers station
- Listening attentively
- Safe food handling
- Memory for orders
- Relationship-building
- Complaint handling
- Positive attitude
- Empathy towards customers
- Superb customer service
- Teamwork
- Table arranging and cleaning
- Guest rapport
- Customer Service
- Special diet awareness
Affiliations
- I Enjoy all aspects of sports
- Visiting different countries
- Socialising with friends and family
Accomplishments
In 2021 I was awarded the sports young volunteer of the year award , from Sports Pembrokeshire.
Languages
English
Fluent
References
References available upon request.
Timeline
Domestic cleaner
Lisa Taplin
09.2024 - 10.2025
Cleaner
Hannah Mcnally
06.2024 - 06.2025
Work experience
Golden Grove School
06.2023 - 06.2025
Waitress assistant
Mrs Hayley Evans Thompson
05.2021 - Current
A-Levels -
Ysgol Harri Tudur
09/2022 - 06/2024
GCSEs -
Ysgol Harri Tudur
09/2020 - 07/2022
Similar Profiles
Robin SaffoldRobin Saffold
Part-Time Nanny at Dr. and Mrs. Travis ThompsonPart-Time Nanny at Dr. and Mrs. Travis Thompson
Thomas FishThomas Fish
Handyman Assistant at Hayley LevertonHandyman Assistant at Hayley Leverton
Elizabeth StoutElizabeth Stout
Nanny at Hayley and Jerry BernardNanny at Hayley and Jerry Bernard