OLIVIA POTTER
Summary
Dedicated and ambitious individual with 7 years of experience in the administration and legal sector, gaining NVQ 2 in business admin and a certificate of higher education in Law. Skilled in case management, document drafting and advocacy with a strong understanding of the court procedures and preparation. Proven ability to handle complex legal tasks, manage a wide variety of cases, and communicate effectively with clients and legal professionals, whilst confidentiality and compliance of procedures and regulations being paramount.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Legal Officer
MSE NHS Foundation Trust
, Essex
09.2022 - 10.2023
- Management of a high caseload for a variety of clinical negligence claims requiring a quick turnaround on settlement/defence, some valuing over £1 million.
- Collaborated with diverse teams, fostering a productive working environment and open culture.
- Prepared documentation required for court hearings, ensuring timely submission, such as witness statements.
- Ran legal training courses to improve employee understanding of current requirements.
- Corresponded with Clients and Claimant Solicitors throughout the claim providing updates and authorising extension requests.
- Advocate during inquests and provide support to witnesses.
- Provided monthly data to divisions and departments with case updates and figures to discuss.
- Supported junior members of the team and provided training for new-starters in the form of shadowing and attendance to court.
Paralegal
Hill Dickinson
, London
11.2021 - 08.2022
- General admin duties such as booking travel for partners and clients, diary management and scheduling meetings, minute taking and follow up on actions.
- Assisted Associates and Partners on the day to day running of litigation files in the healthcare team, then later moving to the public law team.
- Managed a varied caseload, from receiving instruction from the insurer to billing the client once matters were settled.
- Facilitated communication between clients and solicitors with professionalism.
- Prepared court filings and documents, maintaining punctuality in submission deadlines and seeking extensions where necessary.
- Ensured up-to-date knowledge of laws by attending continuous professional development courses, as well as conducting in-depth legal research, by way of Westlaw, to support case preparation and analysis. This included providing valuations of a claim using previous cases as support and guidance.
Legal Assistant
MSE NHS Foundation Trust
, Essex
10.2020 - 11.2021
- Coordinated meetings, enhancing team collaboration and productivity, whilst ensuring the relevant materials were accessible for the team beforehand.
- Liaised directly with clients such as Solicitors to establish strong professional relationships.
- Answered general enquiries via telephone and emails, with an understanding of who to direct queries to.
- Produced spreadsheets and documents for the team to populate with data for a variety of different needs.
- Arranged court dates and appointment schedules to assist the team in the smooth running of their diaries.
- ·Provided support in the recording of the risk management recommendations and outcomes upon completion of each claim / inquest, ensuring that the relevant departments followed them up for continued learning and development.
Business Admin Apprentice
Basildon Borough Council
, Essex
09.2018 - 09.2020
- Gained NVQ 2 qualification in Business Administration.
- Developed practical skills for enhanced productivity through hands-on training.
- Rotated to different teams within the Council including rent, anti-social behaviour, legal and planning.
- Shadowed senior team members to observe established processes and best practices.
- Adjusted quickly to new environments, such as following a rotation, working confidently with minimal supervision once the necessary training had been undertaken.
- Completed related coursework on time and to high standard.
- Applied theoretical knowledge acquired during coursework to real-world work scenarios.
- Organised meetings for employees and external bodies when concerns were raised over specific cases, commonly with the police.
Cabin Crew
Virgin Atlantic Airways
, London
01.2023 - 05.2025
- Fully qualified cabin crew with a valid attestation card, flying long haul with a wide variety of different passengers of different cultures, languages and needs.
- Job role considered as a 'career break' as a way to travel the world, rather than taking a 'gap year'.
- Restraint training and de-escalating situations for the safety of passengers and crew.
- Advanced first aid trained, including immediate life support.
- Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
- Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
- Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
Education
CERTIFICATE OF CONTINUING EDUCATION - LAW
UNIVERSITY OF ESSEX
Essex 10.2020 - 08.2023
NVQ Level 2 - Business Administration
City & Guilds
09.2018 - 09.2019
A LEVELS - Law, English Literature, Business
SEEVIC COLLEGE
Essex 09.2016 - 07.2018
GCSEs -
Gable Hall School
Essex 09.2011 - 07.2016
Skills
- Billing
- Minute taking
- Diary management & travel arrangements - for partners & wider team
- Scheduling internal and external meetings - remote & in-person
- Legal research
- Document preparation
- Case management
- Client communication - phone calls, handling enquiries,
- Emergency and non-emergency protocols
- Personal injury claims
- Insurance & GDPR compliance
References
References available upon request.
Timeline
Cabin Crew
Virgin Atlantic Airways
01.2023 - 05.2025
Legal Officer
MSE NHS Foundation Trust
09.2022 - 10.2023
Paralegal
Hill Dickinson
11.2021 - 08.2022
Legal Assistant
MSE NHS Foundation Trust
10.2020 - 11.2021
CERTIFICATE OF CONTINUING EDUCATION - LAW
UNIVERSITY OF ESSEX
10.2020 - 08.2023
Business Admin Apprentice
Basildon Borough Council
09.2018 - 09.2020
NVQ Level 2 - Business Administration
City & Guilds
09.2018 - 09.2019
A LEVELS - Law, English Literature, Business
SEEVIC COLLEGE
09.2016 - 07.2018
GCSEs -
Gable Hall School
09.2011 - 07.2016
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