Olivia North
Rushden,Northamptonshire
Summary
Hardworking and reliable graduate with a wide range of hospitality experience in numerous customer facing environments. Known for my friendly, professional manner, adaptability, teamwork and customer service skills. I excel in balancing multiple responsibilities under pressure and am confident in my ability to deliver exceptional guest experiences in any circumstances
Overview
6
6
years of post-secondary education
8
8
years of professional experience
Work history
Shift Lead (Bar Staff)
The Soak Bar and Grill
2025.08 - 2026.07
- Delivered high quality service, preparing a wide range of drinks including signature cocktails
- Trained new employees on closing protocol including cleaning, preparation work, and organised th team to maximise efficiency and standards
- Adapted and assisted other staff members in a variety of working conditions, prioritising tasks, communicating and problem solving under pressure
- Provided cross department support, assisting kitchen and floor teams during busy periods.
Volunteer
The Galley Hostel, Shkoder Albania
Shkoder, Albania
2025.06 - 2025.08
- Provided a variety of international guests with a warm, personalized and attentive experience in a busy hostel
- Fulfilled several roles including hosting, bartending and assisting housekeeping, balancing guest satisfaction with cleaning and maintaining daily hostel operations
- Prepared meals for up to 45 guests at a time, planning, sourcing ingredients and delegating within a team to provide quality food while meeting time pressure and fulfilling dietary requirements
- Readied premises for arriving guests
- Poured a variety of drinks efficiently while managing multiple orders, giving recommendations and upselling specials behind the bar
Bar Staff
Rushden and Higham Rugby club
2024.06 - 2024.09
- Worked as part of a large team in a fast-paced environment, supporting team members and managing a high volume of customers.
- Built rapport with regular customers, delivering consistently high levels of service
- Took cash and card payments, including end-of-night register counts.
Barista
Costa Drive Through Rushen Lakes
2022.06 - 2024.01
- Fulfilled the same role as my previous position in a different environment while additionally managing headset orders and preparing drinks simultaneously, maintaining fast service speeds during peak times.
Barista
Costa Next Rushen Lakes
2021.03 - 2022.06
- Prepared and served hot and cold beverages using commercial coffee machines while maintaining speed and hygiene standards.
- Processed a high volume of food and drink orders at peak times efficiently
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
Front of House
Salvation Army Charity Cafe
2018.04 - 2018.09
- Greeted and served guests, maintaining excellent customer satisfaction by delivering attentive, helpful and friendly service
- Prepared tables for customers by laying cutlery, restocking condiments and cleaning surfaces.
- Delivered quality food and beverage service to guests quickly.
Education
BA (Hons) - English Literature with Year Abroad
University of Birmingham
2022.01 - 2026.01
A levels -
Sharnbrook Upper School
2020.01 - 2022.01
Skills
- Bartending experience in fast paced environments
- Experience delegating within smaller teams
- Trained barista with over 2 years experience on commercial coffee machines
- Excellent customer service and interpersonal skills
- Strong multitasking and time management abilities
- Team player with proactive and professional attitude
Affiliations
- Home cooking and baking
- Entertaining guests, coordinating dinner parties
- Painting
Timeline
Shift Lead (Bar Staff)
The Soak Bar and Grill
2025.08 - 2026.07
Volunteer
The Galley Hostel, Shkoder Albania
2025.06 - 2025.08
Bar Staff
Rushden and Higham Rugby club
2024.06 - 2024.09
Barista
Costa Drive Through Rushen Lakes
2022.06 - 2024.01
BA (Hons) - English Literature with Year Abroad
University of Birmingham
2022.01 - 2026.01
Barista
Costa Next Rushen Lakes
2021.03 - 2022.06
A levels -
Sharnbrook Upper School
2020.01 - 2022.01
Front of House
Salvation Army Charity Cafe
2018.04 - 2018.09