Olivia Nelson
Brentwood
Summary
I have a deep-rooted passion for all things creative, including Fashion, Design, Digital Media, Print Media, Social Media and anything hands-on and artistic. I am enthusiastic, hardworking and driven to succeed. Being a creative person, I have a love of Design, and more specifically the Arts. Media always excited me and I have particularly enjoyed writing not only immersive descriptions, but also factual articles and content for an online Travel Magazine, which was part of my A-Level Media exam.
I chose to leave full-time education after sitting my A-Levels, and having now worked in the insurance industry for 18 months, I have developed many strong skills that I believe will be valuable in my next role.
I have a strong foundation in decision-making, communication, and organisational abilities. I demonstrate exceptional capability to work under pressure and multitask effectively. I am confident in Excel spreadsheet creation and known for my creativity and fast learning. I enjoy developing and maintaining relationships with both internal and external stakeholders whether that be in board meetings or at social events.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Claims Technician
Miller Insurance
London
2025.02 - Current
- Built effective relationships with internal and external stakeholders
- Assured timely resolution of claims for customer satisfaction
- Managed complex insurance claims for successful resolution
- Resolved complaints at the first point of contact.
- Collaborated closely with underwriters to ensure accurate risk assessment on new policies
- Generated reports, providing valuable insight into claim trends
- Utilised Excel to generate detailed reports
- Engaged with overseas clients daily through email and phone communication
- Gained confidence in communicating with high level individuals across the London market
- Prioritised tasks based on urgency, enhancing team productivity
- Assisted in administrative duties, facilitating smooth functioning of the professional risks team
- Attended networking events and developed strong relationships both internally and externally
Work Experience in Commercial Sales
ITV
2024.08 - 2024.08
- Sent broadcasting schedules to clients and improved campaign quality, enhancing understanding of advertiser campaign management and daily budget/revenue processes. Received breakdown of various broadcasting regions and identified internal teams responsible for their management. Having already completed the TV Masters Course by ThinkBox, I had a good understanding of the different types of Streaming and this work experience helped to broaden my knowledge of VOD advertising. I learnt a lot during my time here & developed new skills. Built relationships with clients, external stakeholders, and internal colleagues across departments, fostering collaboration and communication.
- Executed daily operational tasks with precision in a fast-paced environment.
- Adapted to new processes swiftly to enhance workflow efficiency.
- Completed assigned tasks within stringent timelines in a high-pressure setting.
Voluntary Classroom Supervising Assistant
Ingrave Johnstone Primary School
2024.05 - 2024.07
- Incorporated behavioural management skills to foster positive, productive classroom environments, enhancing learning conditions for all students. Helped set up and lead creative classroom activities, aiding positive outcomes for all pupils. Supported the teacher in the effective classroom management of 30 students. Developed leadership and management skills through effective classroom support and collaboration with teachers. Supported student learning objectives through personalised and small group assistance to support classroom instructions. Maximised student engagement and receptive learning by employing hands-on instructional techniques.
- Coordinated all event logistics to ensure seamless execution of company events., ensuring successful company events.
- Supported staff members with administrative tasks, reducing workload stress.
- Liaised with clients to maintain relationships and foster repeat business.
Sales Assistant
Hillcrest Nurseries
Ingrave
2023.02 - 2023.11
- Assisted customers and processed sales transactions during weekends and school holidays, ensuring accurate cash handling at end of day.
Education
St Martins Secondary School & Sixth Form
2017.01 - 2024.01
Google Analytics
Google Acadamy
TV Masters
ThinkBox
Skills
- Excel spreadsheet creation
- Decision-Making capability
- Ability to multitask
- Organisation
- Ability to work under pressure
- Developing new, and building on existing relationships with both internal and external stakeholders
- Communication skills
- Teamwork skills
- Excellent spoken and written English
- Creativity
- Fast learner
CONTACT INFO
- Name: Olivia Rebecca Nelson
- D.O.B: 2 August 2006
- Address: Brentwood
- Tel: 07706727756 – Mobile
References
References available upon request.
Timeline
Claims Technician
Miller Insurance
2025.02 - Current
Work Experience in Commercial Sales
ITV
2024.08 - 2024.08
Voluntary Classroom Supervising Assistant
Ingrave Johnstone Primary School
2024.05 - 2024.07
Sales Assistant
Hillcrest Nurseries
2023.02 - 2023.11
St Martins Secondary School & Sixth Form
2017.01 - 2024.01
Google Analytics
Google Acadamy
TV Masters
ThinkBox