Olivia Murray
Manchester
Summary
An enthusiastic and results-driven Project Controls professional with a proven ability to lead, motivate, and support teams in achieving project objectives. Known for being reliable, organised, and highly energetic, with excellent stakeholder management and communication skills. Demonstrates a proactive approach to planning, coordination, and problem-solving, ensuring projects are delivered efficiently and effectively. A confident leader who fosters collaboration, maintains high standards, and brings a positive attitude to every challenge.
Overview
8
8
years of professional experience
Work history
Project Control Coordinator
Bilfinger
Ellesmere Port, Cheshire
2024.10 - Current
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Monitored daily operations whilst reducing operational cost significantly.
- Increased team cohesion by implementing regular feedback sessions.
- Instituted a new filing system, improving ease of document retrieval.
- Conducted regular meetings with the management team to discuss progress and setbacks in the department's operations.
- Developed a system of prioritising urgent tasks, improving response times.
- Reviewed cost, time and labour requirements to coordinate production equipment and personnel.
- Enhanced team productivity with efficient delegation of tasks.
- Maintained all project documentation, guaranteeing accuracy and accessibility.
Client Operations Administrator
EMS Healthcare
Ellesmere Port, Cheshire
2022.03 - 2024.10
- Prepared reports for compliance and analysis purposes, enabling strategic review and forecasting.
- Advised teams on operations best practices to improve productivity and performance.
- Took and distributed meeting minutes to inform stakeholders of key business priorities.
- Managed event and travel logistics, booking cost-effective venues, accommodation and transport.
- Analysed financial data to track and achieve budget targets.
- Maintained project schedules by managing deadlines and adjusting workflows to suit.
- Maximised communication and transparency between clients, internal departments and stakeholders.
- Facilitated client meetings, providing updates on project progress and addressing concerns.
- Resolved project-related issues promptly, preventing disruptions in workflow.
- Updated project documentation, providing accurate and accessible information for stakeholders.
- Assessed risks to identlfy potential issues and implement mitigation strategies.
Warehouse Associate
Big dudes
Ellesmere Port , Cheshire
2021.10 - 2022.02
- On a day to day basis I worked on my desk with various computer systems.
- I input information and used that information to do my administrative job.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Kept warehouses organised, labelled and within systems to efficiently locate stock for customer orders.
- Attended sales and dispatch meetings to stay up to date on incoming orders and products to be dispatched.
- Maintained excellent team relationships by helping in complex problem-solving and two-person tasks.
- Managed of cus meeting delivery deadlines.
- Used warehouse data systems to obtain information on stock specifications, product location and inventory count.
- Suggested ideas to management on operation enhancements and inefficient processes to improve cost reduction methods.
Assistant
Miss attire
Ellesmere Port , Cheshire
2021.01 - 2021.10
- Tagged, organised, and stored physical files.
- Answered incoming phone calls and sorted, distributed and sent mail correspondence.
- Organised files, faxed reports, and scanned documents whilst maintaining tidy front desk and reception area.
- Answered phones and performed clerical office functions.
- Uploaded files and entered date onto records management system.
- Completed work to agreed standards and specifications.
- Provided high level of administrative support, including copying, faxing, and document distribution.
Sales assistant
UGG
Ellesmere Port , Cheshire
2018.07 - 2021.10
- Provided helpful, attentive sales support to generate positive customer feedback.
- Mentored new employees on customer care, EPOS operation, delivery processing, and visual merchandising.
- Managed transactions with high accuracy to achieve smooth till reconciliations.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Boosted monthly revenue figures by providing attentive, personalised client services.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Communicated effectively to determine customer needs, provide recommendations and upsell services.
Education
ECITB - Estimating Methodology & Practice
Go Forth
Cheshire West and Chester, Cheshire 2025.10 - 2025.10
ECITB - Introduction to Project Controls
Go Forth
Cheshire West and Chester, Cheshire 2025.01 - 2025.02
ECITB - Managing Risk as part of a Project Team
Go Forth
Cheshire West and Chester, Cheshire 2025.07 - 2025.07
United Kingdom - Mental Health First Aider
NHFA England
Ellesmere Port2022-12
United Kingdom - The Mechanics of Import
Stark Export Focus
Ellesmere Port2022-08
United Kingdom - The Mechanics of Export
Stark Export Focus
Ellesmere Port2022-08
ECITB - Project Document Managers
Go Forth
Cheshire West and Chester, Cheshire 2025.11 - 2025.11
United Kingdom - GCSE’s
Ellesmere Port Catholic High School
Ellesmere Port2018-09
Skills
- Attentive
- Stocktaking
- Process improvement
- Team player
- Efficient and proactive
- Target-focused
- Professional and smart presentation
- Microsoft Office
- Microsoft Excel
- Scheduling and diary management
- Deadline-orientated
- Schedule management
- Customer service orientation
- Appointment scheduling
- Documentation and reporting
- Process improvement strategies
- Cost reduction and containment
- Resource planning and allocation
- Communication improvements
- Relationship building
- Problem-solving
- Leadership
Timeline
ECITB - Project Document Managers
Go Forth
2025.11 - 2025.11
ECITB - Estimating Methodology & Practice
Go Forth
2025.10 - 2025.10
ECITB - Managing Risk as part of a Project Team
Go Forth
2025.07 - 2025.07
ECITB - Introduction to Project Controls
Go Forth
2025.01 - 2025.02
Project Control Coordinator
Bilfinger
2024.10 - Current
Client Operations Administrator
EMS Healthcare
2022.03 - 2024.10
Warehouse Associate
Big dudes
2021.10 - 2022.02
Assistant
Miss attire
2021.01 - 2021.10
Sales assistant
UGG
2018.07 - 2021.10
United Kingdom - Mental Health First Aider
NHFA England
United Kingdom - The Mechanics of Import
Stark Export Focus
United Kingdom - The Mechanics of Export
Stark Export Focus
United Kingdom - GCSE’s
Ellesmere Port Catholic High School