Olivia Murphy
Swadlincote,Derbyshire
Summary
An adaptable, conscientious, enthusiastic, and self-motivated individual with exposure to a wide range of roles and responsibilities. Excellent communication skills combined with the ability to relate well to people at all levels. Good customer-facing skills developed over my short working career. Dedicated, confident team player. Now seeking the next challenging and rewarding opportunity within a successful organisation.
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Starbucks
Barton under Needwood, England
07.2021 - 07.2026
- Management skills that I am capable of are skills such as being able to lead and coach an efficient shift and team.
- Scheduling/ rotas.
- Being able to fulfil the weekly paperwork, banking and stock responsibilities.
- As well as being proudly trusted to remain in charge of the store when needed.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Developed and maintained safety protocols to ensure a safe working environment for all employees.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Monitored compliance with health and safety regulations, reducing incidents in the workplace.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
Food and Beverage Assistant
Dessert Hut
Charleston, SC
01.2020 - 01.2020
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Processed cash and card payments, providing correct change for cash purposes.
- Took orders, using effective upselling techniques to increase customer interest in additional products.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Facilitated a positive team atmosphere, supporting colleagues during peak times to manage workload.
- Complied with hygiene and safety regulations to maintain a clean working environment.
- Processed payments efficiently, handling cash, card transactions, and issuing receipts.
- Operated POS register to input orders and process customer payments.
Waitress
Catchems Inn
Swadlincote, England
01.2019 - 01.2019
- Whilst employed here my roles were to take orders from the customers, serve them their meals as well as making any desserts.
- This employment helped me with my teamwork skills as the team had to work well together and communicated properly as to keep on top of orders.
- Cleaning was also a key part of my job here as we would have to make sure that all tables inside and out were clean and sanitary for customers to eat at.
- I would also have to wash the pots as they were coming into the kitchen as to also keep on top of the rush.
Temporary Staff
Tesco Superstore
Ashby de la Zouch, England
01.2018 - 01.2018
- I was responsible for restocking the shelves on the shop when deliveries arrived or when shelves were low on stock.
- As well as extensive shop floor work such as interacting with customers when they had any enquires, which then led to strengthening their customer confidence within the store including giving any advice needed on any products and their use in addition to put backs of items left at the checkouts.
- During my time there I was placed onto the checkouts; I would make sure my tills were clean, as well as myself being presentable and friendly at the point of interaction with the customers.
- I would routinely checkout the same customers which would then lead to a good customer- employee relationship.
- Tesco employed me as part of their Christmas temporary staff, this allowed me to gain a lot of experience in a shorter amount of time as Christmas is one of the busiest times of the year for any retail store which led me to building my confidence along with building my customer service skills.
Waitress
American Diner
Swadlincote, England
01.2018 - 01.2018
- Here my job was being a waitress.
- My roles included waiting on tables, taking their food orders and taking their payments.
- I gained more experience into customer service as I was interacting more closely with customers and creating more of an experience for the customer.
- During my time here it was also important to be cleaning, this included all the shelves underneath the tills and all equipment used.
Education
Business - Bachelor's
Burton and south Derbyshire college
04-2023
Photography - Bachelor's
Burton And south Derbyshire college
10-2019
GCSE or equivalent -
Blessed Robert Sutton
06-2018
Skills
- Data Entry
- Management
- Cash Handling
- Business Studies
- Photography
- Task prioritisation
- Performance monitoring
- Staff scheduling
- Business operations understanding
- Compliance awareness
- Supervisory expertise
- Quality control procedures
- Proactive initiative taker
- General office administration
- Recruitment and hiring practices
- Invoicing
- Team Management
- POS
- Cleaning Experience
- Microsoft Office
- Staff training
- Inventory management
- Performance evaluation
- Sales analysis
- Strategic planning
- Conflict resolution
- Upselling techniques
- Excellent communication
- Customer relationship building
Timeline
Assistant Manager
Starbucks
07.2021 - 07.2026
Food and Beverage Assistant
Dessert Hut
01.2020 - 01.2020
Waitress
Catchems Inn
01.2019 - 01.2019
Temporary Staff
Tesco Superstore
01.2018 - 01.2018
Waitress
American Diner
01.2018 - 01.2018
Business - Bachelor's
Burton and south Derbyshire college
Photography - Bachelor's
Burton And south Derbyshire college
GCSE or equivalent -
Blessed Robert Sutton