Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Mitchell

London

Summary

Highly driven, outgoing sales professional with 5 years experience in promoting sales with a track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. A Class 2 Qualified Real Estate Agent recognised as a polished communicator and team leader successful at building long-term relationships by establishing high levels of confidence and trust.

Overview

5
5
years of professional experience

Work History

Sales Executive - Property Management

Greystar
01.2023 - Current
  • Responsible for key activities during the leasing journey of potential residents including lead generation, qualification and conversion, scheduling and conducting viewings, closing sales and completing the required administration
  • Converts leads and enquiries into viewing appointments and leases to achieve leasing and occupancy targets
  • Convert leads and tours into residents through needs-based selling and negotiation
  • Works as part of a team, supporting and respecting other team members to deliver an exceptional resident journey.
  • Responds to all incoming sales channels and initiate proactive outbound contact to convert our lead database
  • Answer all calls, emails and live chat enquiries in a professional, engaging and timely manner to hit KPIs.
  • Qualifies potential applicants and ensures all data capture and details of the contact are updated in the relevant systems in an accurate and timely manner
  • Follows up on potential applicant's required documentation, contract returns and payment processing
  • Update ILS portals (Rightmove, Zoopla) to ensure all relevant apartments and properties are listed on the market and generate leads
  • Actively understands, updates and improves knowledge of community, amenities, units and local area features.
  • Supports all communities including cross-selling based on potential resident requirements.
  • Undertakes activities to promote the property and monitors competitor activity
  • Assisting with the delivery of successful open days including the preparation and execution of event launch plans and requirements.

Residential Real Estate Sales Associate

ResbyMirvac
08.2023 - 12.2023
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advised clients on market conditions and property value for informed decision-making.
  • Presented purchase offers to sellers for consideration.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Advertised client properties through websites, social media, and real estate guides.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Reviewed market research data and changed sales plans accordingly.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Developed and presented proposals to clients to raise awareness of potential real estate investments.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Prepared and presented contracts and other legal documents to clients.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.

Property Sales Associate

Mirvac
03.2021 - 07.2022
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Managed contracts, negotiations and all aspects of sales to finalise purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated and managed real estate transactions.
  • Represented buyers and sellers of developed and undeveloped properties.
  • Greeted and registered new clients to engage each in process and cultivate long-lasting relationships
  • Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
  • Generated professional networks by engaging in professional, industry and government organisations.
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
  • Used Salesforce CRM software to record personal information and purchases of contacted prospects.
  • Supported S&M strategies, objectives, polices and initiatives in line with strategic plans.
  • Coordinated S&M related functions for project launches and house openings.
  • Prepared reports and documents as required by S&M executives
  • Managed floor plans, sales schedules and reporting.
  • Provided support to the Sales Team, Sales Operations Executives, Sales Co-ordinators, Sales Managers and Marketing Teams.
  • Attend and transcript weekly S&M meetings.
  • Meet and greet clients at sales offices
  • Organised and arranged a high level of presentation and adequate stock for display suites and sales offices
  • Arranged site meetings and inductions
  • Provided a high level of customer service so that buyers became advocates
  • Assisted Sales Consultants to ensure all phone/email enquiry is responded to within 24 hours and all for walk-in/phone enquiry is followed up within 3 days.
  • Participated in Innovation and Sustainability objectives
  • Ensured site HSE requirements were constantly met
  • Complied with HSE Responsibilities as per S&M Operational guidelines

Retail Sales Specialist/Merchandiser

Carolina Lemke
03.2019 - 04.2021
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
  • Supported Marketing teams, creating, organising and optimising campaigns for customers
  • Organised store merchandise racks and displays to promote and maintain visually appealing environments.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Promoted high level of customer satisfaction through strong relationship building skills, consistent follow up and suggesting best sellers
  • Employed strategic sales tactics such as cross-selling and upselling to drive sales
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Balanced and organised cash register by handling cash, counting change and storing coupons.

Education

Bachelor of Property Economics -

University of Technology
10.2021

Skills

  • Bachelors Degree in Property Economics
  • Qualified Class 2 Real Estate Licence
  • Strong Track Record Of Converting Leads And Enquiries Into Sales
  • Advanced Use Of SalesForce And Entrata Systems
  • Sales Dedication
  • Professionalism
  • Buyer and Seller Representation
  • Strong Communication Skills
  • Lead Generation
  • Database Management
  • Prospecting
  • Open House Management
  • Property Inspection
  • Sales Promotion
  • Able To Perform Under Pressure And Multitask
  • Advanced Microsoft Office Skills
  • Buyer Qualification
  • Listing Presentation

Timeline

Residential Real Estate Sales Associate

ResbyMirvac
08.2023 - 12.2023

Sales Executive - Property Management

Greystar
01.2023 - Current

Property Sales Associate

Mirvac
03.2021 - 07.2022

Retail Sales Specialist/Merchandiser

Carolina Lemke
03.2019 - 04.2021

Bachelor of Property Economics -

University of Technology

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Olivia Mitchell