Skilled Food and Beverage Team Member with a solid foundation in customer service and operational efficiency. Enhances guest experience through attentive service and effective interaction. Strong collaborator with expertise in time management and food safety standards. Experienced in administrative roles, coordinating tasks and processing financial operations. Focused on delivering exceptional service and advancing within the hospitality industry.
Hi, I’m
Olivia McColm
Student
Bedford,Bedfordshire
Summary
Overview
2
year of professional experience
4
years of post-secondary education
Work History
Center Parcs
Food and Beverage Team Member
11.2024 - 08.2025
Job overview
- Provided attentive and proactive service to enhance customer experience.
- Engaged with customers to understand needs and provide tailored service.
- Greeted guests promptly and took orders to create welcoming atmosphere.
- Contributed to a positive team environment by supporting colleagues during busy periods.
- Maintained a clean working environment through compliance with hygiene and safety standards.
Moreteyne Manor
Waitress
06.2024 - 10.2024
Job overview
- Provided friendly, efficient service during peak times, managing high-volume food and drink orders.
- Delivered meals and beverages promptly, ensuring accuracy and customer satisfaction.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Supported opening and closing duties, maintaining cleanliness and preparing dining area for service.
Suzuki
Administrative Assistant
02.2024 - 02.2024
Job overview
- Coordinated daily tasks across various departments to ensure operational efficiency.
- Facilitated collaboration among multiple departments to strengthen office dynamics and workflow.
- Collaborated with aftersales administration and warehouse teams to improve operational understanding and support inter-departmental communication.
- Processed expense claims and reconciled supplier statements efficiently, ensuring smooth financial operations.
- Managed petty cash reconciliation for accounting tasks, highlighting attention to detail.
Education
Nottingham Trent UniversityNottingham
Bachelor of Science from Psychology
2025 - Current (1 education.year_Label & 5 education.months_Label)
University Overview
Bedford Sixth Form CollegeBedford, BDF
A Level from Computer Science, History, Psychology
2023 - 2025 (2 education.years_Label)
University Overview
Bedford Girls SchoolBedford, BDF
GCSEs from iGSCE English Language, iGSCE History, iGSCE Maths, iGSCE Computer Science, iGSCE Biology, iGSCE English Literature, iGSCE Geography, iGSCE Chemistry, iGSCE Physics
2018 - 2023 (5 education.years_Label)
University Overview
Skills
- Food safety
- Customer service
- Guest interaction
- Operational efficiency
- Time management
- Team collaboration
- Handling difficult customers
- Communication skills
- Positive attitude
- Patience and tolerance
Availability
Availability
Weekdays, weekends and holidays
Volunteer Work
Volunteer Work
- Volunteering with Girl Guiding to help run Rainbows (aged 4-7)
- Strong commitment to helping children develop crucial skills
- Strong and hands-on responsibilities in organising and cleaning up activities as well as assisting younger troop members with activities
- Safeguarding against potential harm
Timeline
Food and Beverage Team Member
Center Parcs
11.2024 - 08.2025
Waitress
Moreteyne Manor
06.2024 - 10.2024
Administrative Assistant
Suzuki
02.2024 - 02.2024
Nottingham Trent University
Bachelor of Science from Psychology
2025 - Current (1 education.year_Label & 5 education.months_Label)
Bedford Sixth Form College
A Level from Computer Science, History, Psychology
2023 - 2025 (2 education.years_Label)
Bedford Girls School
GCSEs from iGSCE English Language, iGSCE History, iGSCE Maths, iGSCE Computer Science, iGSCE Biology, iGSCE English Literature, iGSCE Geography, iGSCE Chemistry, iGSCE Physics
2018 - 2023 (5 education.years_Label)