Olivia Mastin
London,City of London
Summary
Organised and dependable Administrative Assistant, successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Highly effective in undertaking administrative and programme management tasks, and managing complex data with excellent organisation.
Overview
12
12
years of professional experience
13
13
years of post-secondary education
Work history
Part-time Bartender
Various venues
London
11.2021 - 08.2025
- While looking for temporary work after quitting the film industry, spent nights tending the bar at multiple London establishments, and really enjoyed it.
- Bartended at a range of different types of venues: 20 months experience at bar & restaurant franchise Las Iguanas in The O2, free-pouring cocktails and collaborating with team members to provide seamless service during intensely busy periods. 18 months' high volume nightclub experience at venues Phonox and Albert's Schloss. 1 years' experience at michelin-star restaurants and hotels, making drinks and cocktails in a highly formal and high standard environment.
- Memorised recipes of 60 different cocktails, including international bartending classics.
- In addition, at all aforementioned venues bartenders were expected to make hot drinks to barista standard, so have developed latte art skills, in these same high volume conditions.
- Learned vital stress management, teamworking, (drunken!) people management skills, with speed of service and focus taking the biggest jumps over the past year.
- Demonstrated adaptability and a fun-loving, hospitable spirit in diverse bar environments across London. Highlights include serving Thierry Henry, in the Diamond VIP club at Emirates Stadium, and multiple Love Island contestants at Bvlgari Hotel.
Temporary Receptionist
Agency Work
London
02.2022 - 02.2022
- Worked as a receptionist for various office buildings, including Jaguar-Land Rover, and The Boutique Workplace Company, a building that hires out different office and meeting spaces.
- Refilled kitchen appliances on multiple floors, delivered post and managed bookings for different rooms, greeted customers and collected post.
- Answered tens of daily calls for vehicle servicing and test drives, took bookings and ensured that guests were treated with the warmth and respect expected from a luxury car dealership.
- Efficiently managed and appeased more stressed and difficult customers during busy periods.
Delivery Rider
Zapp
London
12.2021 - 04.2022
- Was employed by Zapp, delivering various fast-moving consumer goods to customers via e-bike, all round London city, in under 20 minutes.
- Completed all deliveries within assigned timeline, improving business efficiency.
- Inspected and maintained vehicle regularly to minimise mechanical breakdowns.
- Handled return or exchange requests professionally, ensuring customer satisfaction.
- Followed safety regulations on road, ensuring personal and public safety.
Videographer
Freelance
London
06.2013 - 11.2021
- Produced and edited long and short-form political comedy videos for media personality Saph Mac. Collaborated on creative ideas for roving mic content and sketches.
- Captured high-quality footage for various corporate events, and have written, shot and edited over 100 videos.
- Developed tailored media scheduling and marketing strategies for TikTok, YouTube, Facebook, Twitter, and Instagram.
- Served as photographer, sound recordist, and videographer for multidisciplinary artist Evan Ifekoya. Documented talks and installations at prestigious venues including Kings College London and Somerset House.
- Worked with clients including The London Ball at Trapeze Bar, Don Sinclair Reggae Vibes on YouTube, Makeba Presents at Rich Mix, and IATL at Warwick University.
- Maximized viewer engagement with innovative storytelling techniques during edit phase.
Temporary Client Services Advisor
The Kennel Club
Remote
05.2021 - 08.2021
- Performed a mixture of office administration and customer service tasks.
- Went through forms submitted by customers and updated their files on the system accordingly. Quickly learned and applied new skills to daily tasks, improving efficiency and productivity, due to comfort with tech and data systems.
- Politely answered queries sent to th support team, in accordance with problem-solving systems, company policy and client etiquette. Demonstrated respect, friendliness and willingness to help wherever needed.
- Answered both calls and emails, often totalling over 50 per day.
Temporary Customer Service Advisor
The Entertainer
Watford, Hertfordshire
10.2019 - 11.2019
- Handled high volume online chats daily for faster issue resolution. Number of chats handled per day averaged at 55, with agents sometimes handling 2 customers at once.
- Strengthened client relationships with clear communication and problem-solving skills. Built rapport with clients through empathetic handling of concerns. Managed complex customer issues to successful resolution. Guided customers through troubleshooting process with patience and clarity.
- Assisted customers in product selection to boost sales. Provided detailed information about products and services to potential customers.
- Implemented new protocols for efficient complaint management.
Film & TV Investment Assistant
Sharp House
London
10.2018 - 07.2019
- Was promoted to Film & TV Investment Assistant, progressing to being able to lead multiple film & TV production finance meetings and opportunities, discussing the ins and outs of financing feature-length films and giving key information about Sharp House's unique traits as a money-lender for filmmakers. Presented complex information in simple terms, facilitating better client comprehension.
- Analysed different film projects and production companies to see if our services were a good fit for them, developing a stronger base of feature-film-specific financial knowledge than most producers in the game. Collaborated with senior management to implement effective investment strategies. Conducted research for investment opportunities resulting in diversified portfolios.
- Connected with filmmakers, as well as renowned film sales agents and distributors. Facilitated client meetings that led to better understanding of investment objectives.
- Took an active role in back end management of company film loans, keeping books balanced and up to date, checking in on production teams and holding up the tech side of operations for the finance department.
- Saw entire financing lifecycle for 2 films - from their initial pitches to their debut screenings.
Finance Intern
Sharp House
London
04.2018 - 09.2018
- Company Overview: A small media financier and production company.
- Organised and updated company contacts from networking events and assisted with some of the event organising for affiliate organisation Female Film Leaders.
- Arranged meetings with film producers, and upheld highest standards of professional conduct during all interactions with clients and colleagues.
- Did frequent contact, email and diary management work, with many duties being similar to a PA role.
- Attended Cannes and Berlin International Film Festival, booking and attending meetings with other financiers, top producers, directors, film lawyers and executives. Managed the finance department's diary for both festivals, and became adept at manoeuvring both busy conference-period schedules and last minute changes via email and Google calendar.
- Asked key questions in meetings where it would add to the exchange, observing the rapidly changing landscape of entertainment.
Customer Care Advisor
ASOS
Leavesden, Hertfordshire
01.2018 - 03.2018
- Responded to customer queries regarding their orders, giving them any general information needed and resolving any issues with their products, deliveries and other ASOS services.
- Used empathy, attention to detail, patience and a strong sense of integrity to chat with each customer, ensuring their concerns were dealt with in the most human, considerate and ASOS way possible, with personality and diplomacy.
- Improved customer satisfaction by providing timely and effective solutions to queries.
- Got to grips with a dense network of processes and criteria to commit to memory, which proved and enjoyable challenge. Have revelled in problem-solving opportunities each query presented from one day to the next. Achieved prompt issue resolution with detailed product knowledge.
- Recorded details of all interactions into the CRM system accurately, ensured data integrity.
- Escalated complex issues to senior management when necessary, ensured comprehensive solution provision.
Temporary Admin Assistant
Luker Rowe
Amersham, Buckinghamshire
11.2016 - 02.2017
- Efficiently scanned the office’s extensive filing collection (comprised of thousands of files) into digital formats as part of their conversion to a paperless system. Learned how to use scanning equipment and software quickly and was thus able to troubleshoot technical difficulties and even assist other team members with the programmes
- Expedited document filing system with a new, organised method.
- Contributed to team effort by accomplishing related results as needed.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Supported accurate record-keeping with proficient data entry skills.
- Assisted with budget preparations enabling effective financial planning.
Temporary Admin Assistant
Secure Parking & Storage
Amersham, Buckinghamshire
10.2016 - 11.2016
- Secure Parking and Storage, a management consultancy specialising in garage rentals, had recently acquired two huge new accounts, and thus needed assistance managing office tasks across their branches.
- Joined their Amersham branch, efficiently assisting with administrative office tasks.
- Supported accurate record-keeping with proficient data entry skills.
- Improved customer satisfaction through prompt response to email and phone queries.
- Learned how to use company software, taking calls from customers and most importantly providing sick cover for both the Tenant Liaison Manager and the Finance Manager.
- Pursued rental targets with drive, and efficiently processed payments, taking well to the sudden leap in responsibilities.
Temporary Receptionist
Ward Security
Watford, Hertfordshire
09.2016 - 10.2016
- Coordinated office supplies orders to keep necessary materials available at all times.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Upheld confidentiality with sensitive information handling procedures.
- Assisted with administrative tasks, improving overall functionality of the office.
- Warmly greeted all entrants to the building, directed deliveries and guests to the right offices, monitored the visitor sign-in process and generally ensured safety of all the building’s inhabitants.
Temporary Data Keying Admin
Majestic Wine
Watford, Hertfordshire
07.2016 - 08.2016
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Started as data entry admin, efficiently going through company spreadsheets, compiling floor plan packages for each of Majestic Wine’s hundreds of branches, and assisting the Buying and Merchandising departments with their administrative needs.
- After the success of that project, moved on to work with Majestic’s IT Department, on the User Acceptance Testing team for integration of Majestic Wine’s pre-existing software with their order fulfilment centre. Carried out weeks and weeks of test scenarios in the web store.
- Highlights include executing two entire test cycles in one week, smashing deadline targets and going from understanding little about company stock and internal software to navigating through it with ease, even making suggestions to streamline UAT (User Acceptance Testing) workflows
Education
Bachelor of Arts - English and Latin Literature
University of Warwick
Coventry 10.2012 - 06.2015
A Levels -
The King’s School, Canterbury
Canterbury, Kent 09.2009 - 07.2011
IGCSEs -
St. Helen’s School
Northwood, Middlesex 09.2000 - 07.2009
Skills
- Intermediate Microsoft Excel proficiency
- Microsoft Office Suite (incl Word & Outlook)
- Diary management
- Website design and editing software - Adobe Dreamweaver, Flash & Photoshop, GIMP
- Notetaking & Productivity software - Google Drive, Google Calendar, Structured, Asana, Trello & Workday
- Media editing software - Final Cut Pro
- Core Apple software
- Social media management - Facebook, TikTok, Twitter/X, YouTube, LinkedIn & Instagram
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Timeline
Temporary Receptionist
Agency Work
02.2022 - 02.2022
Delivery Rider
Zapp
12.2021 - 04.2022
Part-time Bartender
Various venues
11.2021 - 08.2025
Temporary Client Services Advisor
The Kennel Club
05.2021 - 08.2021
Temporary Customer Service Advisor
The Entertainer
10.2019 - 11.2019
Film & TV Investment Assistant
Sharp House
10.2018 - 07.2019
Finance Intern
Sharp House
04.2018 - 09.2018
Customer Care Advisor
ASOS
01.2018 - 03.2018
Temporary Admin Assistant
Luker Rowe
11.2016 - 02.2017
Temporary Admin Assistant
Secure Parking & Storage
10.2016 - 11.2016
Temporary Receptionist
Ward Security
09.2016 - 10.2016
Temporary Data Keying Admin
Majestic Wine
07.2016 - 08.2016
Videographer
Freelance
06.2013 - 11.2021
Bachelor of Arts - English and Latin Literature
University of Warwick
10.2012 - 06.2015
A Levels -
The King’s School, Canterbury
09.2009 - 07.2011
IGCSEs -
St. Helen’s School
09.2000 - 07.2009
Similar Profiles
Zachariah BentonZachariah Benton
Professional Musician at Various venuesProfessional Musician at Various venues
John StoutJohn Stout
Volunteer Archery Educator & Demonstrator at Various VenuesVolunteer Archery Educator & Demonstrator at Various Venues
Andrea MaccarroneAndrea Maccarrone
Chef at Various VenuesChef at Various Venues
Tsedenya TafesseTsedenya Tafesse
Water Resource Expert at Nestle watersWater Resource Expert at Nestle waters
Nancy EnriquezNancy Enriquez
Makeup artist at YSLMakeup artist at YSL