Olivia Lonsdale
Reading
Summary
An extremely driven, honest and reliable individual eager to enhance their knowledge and skills working as part of an experienced team. Dedicated to providing excellent operational service and building strong lasting relationships.
Overview
9
9
years of professional experience
Work History
Retail and Events Manager
Divecrew
Crowthorne
07.2022 - Current
- Scheduled and delivered multiple weekly training courses
- Co-ordinated domestic trips and overseas holidays
- Monitored and maintained suitable stock levels, purchasing and merchandising
- Established and nurtured strong working relationships with vendors, clients, students and team members, fostering a collaborative and supportive work environment.
- Compiled risk assessments for every location and ensured every course met specific HSE regulations
- Implemented changes in the business to become more environmentally conscious.
- Organised staff schedules and dealt with staffing issues including holidays, sick leave and scheduling conflicts.
Boat Yard & Sales Assistant
Val Wyatt Marine
Wargrave
03.2021 - 03.2022
- Successfully managed and maintained incoming sales leads via CRM's, email, telephone and in person enquiries.
- Worked with clients to achieve their desired boat specification, negotiated and closed sales and hit sales targets set.
- Maintained seamless communication and coordination between manufacturers, contractors, and customers to ensure timely delivery and adherence to quality standards, ensuring optimal customer satisfaction.
- Represented the company at Southampton Boat Show, gathered sales leads, networked with businesses and attended the Women in Marine event.
- Carried out general maintenance, upkeep and repairs on brokerage and berth holder boats.
- Conducted and led an environmental audit of the business. Involving full overhaul of business practices and creation of an environmental policy looking at cleaning products used to managing trade effluent run off, organising river clean up events and creating an environmental forum with the businesses in the local area.
Business Administration Assistant
Divecrew
Crowthorne
07.2019 - 09.2020
- Assisted in organisation of courses, day trips and holidays.
- Maintenance and use of air compressor for air and nitrox fills.
- Solely responsible for dry suit and wet suit repairs.
- Assisted in client and rental equipment servicing.
- Managed filing systems, entered data and completed other clerical tasks.
- Managed phone, email and social media correspondence. Use of social media marketing and mail shots.
Student Voice Assistant
Little Heath School
Reading
08.2017 - 07.2019
- Assisted the Student Voice Coordinator in the promotion, development and delivery of Student voice activities with students, staff and the wider school community
- Administered and maintained the anti bullying log and offered support to the Student Voice co- coordinator, the Deputy Head and the Pastoral team in dealing with bullying related issues
- Promoting the school's inclusion policy by supporting students in their independent learning, welfare and personal development, removing barriers to achievement
- Fostered and established positive relationships throughout the school community, the local community and outside agencies within the local area
- Complied and assisted with the development of policies and procedures relating to child protection, health, safety and security, confidentiality and data protection.
Cashier/Griller/Co-Ordinator
Nando's Restaurant
Southampton
08.2015 - 05.2017
- Cashier role: Greeting and seating customers, on hand to address customer concerns or questions, taking orders and upselling where possible, serving food and maintaining the cleanliness of the restaurant during shift and after closing
- Griller role: Cooking food, time management within keeping up with orders and cleaning of kitchens during shift and after closing
- Co-ordinator role: Keeping the grills, kitchen and servers on track with orders, food preparation, sending out the correct food on time and cleaning kitchens during shift and after closing.
Education
GCSE's -
Little Heath School
A-Levels -
Little Heath School
HNC: Television Production Technology - undefined
Southampton Solent University
Skills
- Excellent Interpersonal Communication
- Organisation, Co-Ordination and Time Management
- Networking and Relationship Building
- Teamwork and Flexibility
- Fluent knowledge of MS Office Suite
References
- James Clifton, Sales Manager at Val Wyatt Marine, 01189403211, james@valwyattmarine.co.uk
- Shani Forster, Shop Manager at Divecrew, 07979844589, shanimf13@gmail.com
Timeline
Retail and Events Manager
Divecrew
07.2022 - Current
Boat Yard & Sales Assistant
Val Wyatt Marine
03.2021 - 03.2022
Business Administration Assistant
Divecrew
07.2019 - 09.2020
Student Voice Assistant
Little Heath School
08.2017 - 07.2019
Cashier/Griller/Co-Ordinator
Nando's Restaurant
08.2015 - 05.2017
GCSE's -
Little Heath School
A-Levels -
Little Heath School
HNC: Television Production Technology - undefined
Southampton Solent University
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