Olivia Littlewood
Hartford,Huntingdon
Summary
Hard-working account manager with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Dynamic and results-driven professional with a strong foundation in customer service and effective communication.
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective customer service.
Overview
7
7
years of professional experience
Work history
Wholesale Account Manager
Netceed
Cambridge, Cambridgeshire
06.2022 - 02.2025
- Managing client accounts, ensuring sales targets are met
- Develop and maintain strong relationships with existing clients, ensuring customer satisfaction
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed customer orders with speed and accuracy.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Customer Service Representative
Comtec
Cambridge, Cambridgeshire
01.2021 - 06.2022
- Handling customer questions via phone or email
- Providing accurate information about products and services
- Taking inbound calls, escalating complaints or issues
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Performed administrative duties contributing towards smooth store operations.
- Assisted customers in making informed decisions by providing detailed product information.
- Collaborated with sales team to maximise product visibility and sales.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Customer Service Executive
Ede's and Ravenscroft
Cambridge, Cambridgeshire
01.2018 - 11.2021
- Responding to customer inquiries in a timely and professional manner
- Making outbound calls for follow-ups and feedback
- Investigating and resolving customer complaints
- Escalating complex issues to the correct department
- Offered additional products and services to boost company sales.
- Built lasting relationships with regular customers, fostering brand loyalty.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Enhanced brand reputation with excellent telephone etiquette.
- Provided accurate information to customers, which resulted in fewer returned orders.
- Handled high volume calls whilst maintaining professionalism and composure.
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Managed difficult situations for positive outcomes.
- Assisted in training new staff to ensure consistency in service delivery.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
- Delivered exceptional service to increase customer loyalty.
- Developed strong product knowledge, customers appreciated the extra information.
- Ensured minimal wait times by prioritising tasks effectively during peak hours.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
Customer Assistant
Morrisons
Saint Ives, Cambridgeshire
01.2018 - 01.2021
- Providing product information and recommendations
- Handling complaints or escalating issues to supervisors
- Operating tills, processing payments and refunds
- Ensuring shelves were fully stocked and well organised
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Assisted customers with product selection to ensure satisfaction.
- Provided excellent customer service to ensure repeat business.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Ensured health and safety regulations complied within work premises at all times.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Collaborated efficiently with team members to maintain smooth store operations.
- Operated till systems smoothly, streamlining check-out process for customers.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
Education
Diploma of Higher Education - Fashion and Design
Anglia Ruskin University
Cambridge, Cambridgeshire 1 2017/2019 - 1 2019/2021
A-Levels - Politics
St Ivo School
Saint Ives, CambridgeshireA-Levels - Philosophy & Theology
St Ivo School
Saint Ives, Cambridgeshire 1 2015/2017 - 1 2017/2019
A-Levels - Textiles
St Ivo School
Saint Ives, CambridgeshireGCSEs - Mathematics
St Ivo School
Saint Ives, CambridgeshireGCSEs - English Language
St Ivo School
Saint Ives, CambridgeshireGCSEs - English Literature
St Ivo School
Saint Ives, CambridgeshireGCSEs - Physical Education
St Ivo School
Saint Ives, CambridgeshireGCSEs - Geography
St Ivo School
Saint Ives, CambridgeshireGCSEs - Religious Studies
St Ivo School
Saint Ives, CambridgeshireGCSEs - ICT
St Ivo School
Saint Ives, CambridgeshireSkills
- Customer Service
- Effective Communication
- Account Management
- Relationship Building
- Business Development
- Time Management
- Sales Performance
- Calm under pressure
- Problem-solving
- Team building
Custom
Olivia Littlewood, 07561188247, Olivia.littlewood2001@gmail.com, 1 Snowy Way, Hartford, Huntingdon, PE29 1LQ
Affiliations
- Gymnastics
- Reading
- Fashion
Accomplishments
Achieved 100% of annual sales target within the first year
Resolved 95% of customer complaints on the first call, maintaining a high satisfaction rate
Promoted from temporary to permanent position due to exceptional performance and consistent achievement of sales targets.
References
References available upon request.
Timeline
Wholesale Account Manager
Netceed
06.2022 - 02.2025
Customer Service Representative
Comtec
01.2021 - 06.2022
Customer Service Executive
Ede's and Ravenscroft
01.2018 - 11.2021
Customer Assistant
Morrisons
01.2018 - 01.2021
Diploma of Higher Education - Fashion and Design
Anglia Ruskin University
1 2017/2019 - 1 2019/2021
A-Levels - Politics
St Ivo School
A-Levels - Philosophy & Theology
St Ivo School
1 2015/2017 - 1 2017/2019
A-Levels - Textiles
St Ivo School
GCSEs - Mathematics
St Ivo School
GCSEs - English Language
St Ivo School
GCSEs - English Literature
St Ivo School
GCSEs - Physical Education
St Ivo School
GCSEs - Geography
St Ivo School
GCSEs - Religious Studies
St Ivo School
GCSEs - ICT
St Ivo School
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