Olivia-Kaitlyn Cheeseman

• Contributed to round table discussions with directors to help resolve safety, compliance and overall maintenance issues.
• Managed and led team of three staff members to continuously achieve and exceed set tasks.
• Implemented method statements and risk assessment reporting.
• Delivered outstanding customer care.
• Resolved customer queries via telephone, email and face to face appointments.
• Analysed daily, weekly and monthly sales figures to determine section profitability.
• Enforced compliance with legal, safety and health guidelines to reduce team risk.
• Monitored stock levels and made key decisions about stock control.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend and holiday shifts.
• Gained strong leadership skills by managing projects from start to finish.
• Developed and maintained courteous and effective working relationships.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Proven ability to learn quickly and adapt to new situations.
• Paid attention to detail while completing assignments.
• Applied policies and procedures to maintain high standards of security and safety.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Exercised leadership capabilities by successfully motivating and inspiring others.

• Led shifts and motivated team.
• Resolved employee relations issues and navigated disciplinary proceedings.
• Led performance reviews and tailored employee feedback to facilitate professional development.
• Fostered positive employee relationships through communication, training and coaching.
• Followed opening, closing and shift changeover procedures for seamless operations.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Stocked counters, refrigerators and food service bars with fresh supplies.
• Totalled bills and accepted cash, card and mobile payments.
• Organised continuous facilities cleaning, minimising risk and maintaining professional appearance.
• Forecasted long-term business objectives.
• Scheduled shifts based on seasonal demands and staff availability.

• Navigated stressful and unpredictable situations with calm and collected approach.
• Followed up on queries within agreed timeframes to provide detailed response.
• Listened actively to caller concerns, questions and priorities.
• Processed and actioned high number of calls during busy periods.
• Employed typing speed and accuracy to generate notes while speaking to callers.
• Processed information quickly in time-critical situations.

This was my school work exspiriance i managed to secure a job in the evenings after school hours.

• Processed incoming medication orders, checking inventories for supply requirements and reordering stock as necessary.
• Kept pharmacy counter and related areas clean, neat and organised.
• Assisted pharmacy staff in preparing medications and filling orders.
• Selected, labelled and dispensed prescriptions accurately, in line with standard operating procedures.
• Counted and labelled prescriptions with correct item and quantity.
• Controlled best before dates to properly utilise stock.
• Maintained neat and clean store areas in line with health and safety policies.