Olivia Jones
Manchester / Leeds,UK
Summary
Financial crime investigator of 5+ years - from a predominantly fraud background but experienced with CDD, KYC and anti-money laundering investigation. Looking utilize my knowledge for complex cases and develop existing skills.
Overview
7
7
years of professional experience
Work History
Fraud Investigator
Handelsbanken
Manchester
02.2023 - Current
- End-to-end investigations of incidents reported by customers, including card and non-card payment fraud. Prepared detailed reports to present information in an accessible manner and providing decisive conclusions based on primary evidence.
- Provision of advice to varied customer based on how to minimise risk of falling victim to fraud based on their specific risk and red-flags.
- Training, mentorship and guidance to develop junior investigator's skills and knowledge.
- Engaged with other banks and financial institutions about reports of fraudulent behaviour and maintain awareness of contemporary financial crime trends. Liaison with bank shareholders to determine outcomes for complex cases.
CDD/KYC Specialist
Handelsbanken
Manchester
08.2022 - 02.2023
- 6-month secondment.
- Conducted periodic reviews of existing bank customers to ensure accuracy and appropriateness of risk profiles - based on transactional activity, sources of funds, and PEP/adverse media reviews.
Payment Monitoring Fraud Investigation Analyst
Handelsbanken
Manchester
11.2021 - 08.2022
- Colloboration with SMEs and Business Plan Strategists to build a real-time payment verification wing of the existing fraud response team.
- Creation of role workflows, QA framework, and formal process documentation.
- Liaision with Vulnerable Customer, Complaints, IT and Legal to formulate best practices.
- Training of the assembled Payment Verification Team.
- Hosting of feedback/review workshops with bank-wide branches and other departments.
Fraud Investigator
Monzo Bank
Remotely Based, UK
07.2019 - 11.2021
- Card and non-card fraud investigations, decision making based on transactional data, and real-time customer interaction.
- Screening reviews based on photo identifications, open media searches, PEP/adverse-media reviews.
Education
Bachelor of Arts - History
Manchester Metropolitan University
01-2017
Skills
- Financial crime investigation
- Data and risk analysis
- Time-management
- Decision making
- Effective communication, relationship-building and collaboration
- Customer service and investigative interviewing
Timeline
Fraud Investigator
Handelsbanken
02.2023 - Current
CDD/KYC Specialist
Handelsbanken
08.2022 - 02.2023
Payment Monitoring Fraud Investigation Analyst
Handelsbanken
11.2021 - 08.2022
Fraud Investigator
Monzo Bank
07.2019 - 11.2021
Bachelor of Arts - History
Manchester Metropolitan University