Olivia Jane Jones
Liverpool
Summary
I have navigated a dynamic career path, beginning with a Business Administration apprenticeship, progressing to a Personal Assistant role, and advancing to Office Manager within two years. In this role, I support Home Office–contracted services, working with UKVI and examination processes, and interact with up to 200 clients daily. I have further strengthened my professional capabilities through multiple Pitman Training courses. My experience demonstrates strong organisational and multitasking abilities, high-volume administrative management, and effective leadership, alongside a proven commitment to process improvement and operational excellence.
Overview
8
8
years of professional experience
Work history
Centre Manager
Pitman Training
Liverpool & Warrington
2023.01 - Current
- Implemented new operational systems for smoother centre functioning.
- Ensured compliance with health and safety regulations creating safer workplace.
- Performed risk assessments, ensuring safe environment for both staff and visitors.
- Managed staff rotas, ensuring full coverage during opening hours.
- Delivered excellent service standards attracting more users to the centre.
Office Personal Assistant
Pitman Training
Liverpool & Warrington
2021.08 - 2023.01
- Handled purchasing tasks for office supplies, optimised resource utilisation.
- Managed invoice processing tasks accurately and efficiently.
- Streamlined administrative processes to improve office efficiency.
- Filed documents systematically which increased ease of access when needed.
- Scheduled appointments and conference calls coordinated seamlessly across different time zones.
Office Assistant
Saka
Liverpool
2018.05 - 2021.08
Education
NVQ Business Administration Levels 2 and 3 -
Training Plus Merseyside
2018.01 - 1 2020
Math & English GCSE - undefined
North Liverpool Academy
2010.01 - 1 2017
Travel and Tourism Level 3 - undefined
North Liverpool Academy
2010.01 - 1 2017
Health and Social Care Level 2 - undefined
North Liverpool Academy
2010.01 - 1 2017
Skills
- Microsoft
- Training
- Product Knowledge
- Minute-taking and meeting organisation
- HR essentials
- Bookkeeping
- Knowledge of gdpr
- Knowledge of crm software
- Team Leadership
References
Available upon request.
Timeline
Centre Manager
Pitman Training
2023.01 - Current
Office Personal Assistant
Pitman Training
2021.08 - 2023.01
Office Assistant
Saka
2018.05 - 2021.08
NVQ Business Administration Levels 2 and 3 -
Training Plus Merseyside
2018.01 - 1 2020
Math & English GCSE - undefined
North Liverpool Academy
2010.01 - 1 2017
Travel and Tourism Level 3 - undefined
North Liverpool Academy
2010.01 - 1 2017
Health and Social Care Level 2 - undefined
North Liverpool Academy
2010.01 - 1 2017