Olivia Jantowski
Hull,Kingston upon Hull
Summary
Motivated and dependable student currently studying a BTEC Level 3 Extended Diploma in Business, with a strong interest in developing a career in the professional services sector. Through my studies, I have gained knowledge of business operations such as finance, marketing and customer service whilst developing strong communication, teamwork, problem-solving and organisational skills. I am eager to learn and take pride in producing accurate, high-quality work.
Overview
2
2
years of professional experience
Work history
Receptionist
Aquarius Day Spa
Hull, Kingston upon Hull
2024.08 - Current
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Managed phone calls, resulting in effective communication flow within the company.
- Handled appointment scheduling to ensure smooth daily operations.
- Maintained an organised reception area for a professional business environment.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Assisted with administrative tasks, improving overall functionality of the office.
- Received payments for products or services and updated balances in computer.
Education
BTEC Level 3 Extended Diploma - Business
Wilberforce College
Hull, Kingston upon Hull 2024.09 -
BTEC Level 2 Certificate - Business
Wilberforce College
Hull, Kingston upon Hull 2024.09 -
Skills
- Front desk management
- Multi-line phone handling
- Appointment management
- Billing experience
- Customer Service
- Polite client care
- Conflict Resolution
- Organisational skills
- Meticulous organisation
- Punctual reliability
- Cleanliness and tidiness
- Well-presented
- Patience and composure
References
References available upon request.
Timeline
BTEC Level 3 Extended Diploma - Business
Wilberforce College
2024.09 -
BTEC Level 2 Certificate - Business
Wilberforce College
2024.09 -
Receptionist
Aquarius Day Spa
2024.08 - Current