- Reading
- Drums (grade 3)
- Piano (grade 3)
- Guitar (self-taught)
Olivia Jacob
Neston,Cheshire
Summary
Experienced Shift Co-ordinator with a proven track record in managing complex logistics and filling last-minute shifts under pressure at Betheny Nursing Care Services. Demonstrates exceptional communication skills, adeptly navigating language barriers and resolving conflicts to maintain vital commercial relationships. Former Crèche Supervisor at Jubilee Church Wirral, skilled in creating engaging environments for children and handling challenging behaviour with patience and creativity. Served as a Waitress at the 2023 Open Golf Championship, excelling in high-pressure hospitality settings and delivering premium customer service. Core competencies include active listening, analytical thinking, problem-solving, teamwork, conflict resolution, and customer service. Career goal: to leverage extensive experience in high-pressure environments to further develop leadership skills in operations management.
Overview
4
4
years of professional experience
Work History
Shift Co-ordinator
Betheny Nursing Care Services
07.2024 - Current
- As a Shift Coordinator at a nursing agency, I manage complex daily logistics in a high-pressure environment.
- My primary responsibility is filling numerous last-minute shifts, requiring exceptional speed, multitasking, and decisive problem-solving.
- A core part of my role involves constant communication with a diverse workforce.
- I actively navigate language barriers with staff who speak English as a second language and remain calm and professional when handling challenging or confrontational individuals.
- My key achievements include successfully mediating disputes between agency staff and care home management, preserving vital commercial relationships through strong conflict resolution skills.
- I adapt rapidly to new technologies and have a proven track record of mastering new booking and compliance systems with minimal training.
- This role demonstrates my resilience, elite interpersonal skills, and ability to coordinate operations under immense pressure.
Creche supervisor
Jubilee Church Wirral
01.2022 - 09.2025
- As a Crèche Supervisor, I provided a safe, engaging, and supportive environment for children aged 0–5 during weekly church services.
- This role required immense patience, adaptability, and high-level multitasking to supervise a group of infants and toddlers simultaneously.
- I was responsible for welcoming families, managing separation anxiety, and maintaining strict safety and safeguarding standards.
- My key achievement was consistently keeping high-energy and sometimes distressed children entertained for extended periods.
- I used my creativity to design and lead age-appropriate activities, interactive games, and storytelling sessions to ensure the children remained stimulated and did not get bored.
- This experience allowed me to develop exceptional conflict resolution and de-escalation skills when handling difficult behaviour or tantrums.
Waitress
Absolute Taste Ltd
07.2023 - 07.2023
- During the 2023 Open Golf Championship at Royal Liverpool, I worked as a waitress in an exceptionally fast-paced, high-pressure hospitality environment.
- Serving a massive international crowd at one of the world's most prestigious sporting events, I developed elite multitasking skills and the ability to remain calm and focused under intense time constraints.
- Before service began, I received professional training in high-standard silver service, customer etiquette, and health and safety protocols.
- My role was highly dynamic, requiring me to operate seamlessly across both front and back of house.
- On the floor, I delivered premium customer service, managed table turnovers, and processed orders efficiently.
- In the kitchen, I supported the culinary team by maintaining hygiene standards and polishing glassware and cutlery to a high standard.
- This role proved my strong work ethic, adaptability, and ability to thrive as part of a large, coordinated team.
Education
LEVEL 4 OVERALL GRADE - 2:1
Liverpool John Moores University
Liverpool04-2028
A LEVEL MATHS - C
Upton Hall School
Upton, Wirral, Merseyside07-2024
A LEVEL RELIGIOUS STUDIES - C
Upton Hall School
Upton, Wirral, Merseyside07-2024
A LEVEL SPANISH - C
Upton Hall School
Upton, Wirral, Merseyside07-2024
Skills
- Active listening
- Analytical and critical thinking
- Communication skills
- Problem-solving
- Teamwork
- Conflict resolution
- Customer service
- Positive and approachable
Additional Information
I hold a full, clean UK driving licence and have access to my own vehicle.
Volunteer Experience
Creche Supervisor, Jubilee Church Wirral, 2022-01-01, 2025-09-30, As a Crèche Supervisor, I provided a safe, engaging, and supportive environment for children aged 0–5 during weekly church services. This role required immense patience, adaptability, and high-level multitasking to supervise a group of infants and toddlers simultaneously. I was responsible for welcoming families, managing separation anxiety, and maintaining strict safety and safeguarding standards. My key achievement was consistently keeping high-energy and sometimes distressed children entertained for extended periods. I used my creativity to design and lead age-appropriate activities, interactive games, and storytelling sessions to ensure the children remained stimulated and did not get bored. This experience allowed me to develop exceptional conflict resolution and de-escalation skills when handling difficult behaviour or tantrums.
Interests
Timeline
Shift Co-ordinator
Betheny Nursing Care Services
07.2024 - Current
Waitress
Absolute Taste Ltd
07.2023 - 07.2023
Creche supervisor
Jubilee Church Wirral
01.2022 - 09.2025
LEVEL 4 OVERALL GRADE - 2:1
Liverpool John Moores University
A LEVEL MATHS - C
Upton Hall School
A LEVEL RELIGIOUS STUDIES - C
Upton Hall School
A LEVEL SPANISH - C
Upton Hall School