Summary
Overview
Work history
Education
Skills
Timeline
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OLIVIA IRELAND

Helston,Cornwall

Summary

Hard-working assistant manager with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

6
6
years of professional experience
2020
2020
years of post-secondary education

Work history

Assistant manager

Amélie/CANTINA
Porthleven
03.2023 - 11.2024
  • Managing daily operations to ensure smooth running of the restaurant floor
  • Ensuring health and safety compliance, maintaining a safe working environment for all staff members
  • Handling customer complaints effectively, restoring trust in our brand
  • Assisting in recruitment process to build an effective workforce
  • Coordinating with management on operational issues providing solutions for better efficiency
  • Coordinating hiring, recruitment and training strategies to build successful administrative team
  • Overseeing facility maintenance and allocated required resources to meet standards
  • Evaluating staff performance, implementing training and development programmes to maintain exceptional service levels
  • Preforming cash handling duties accurately to maintain financial integrity
  • Assisting with the opening of a new restaurant

Barista

The Harbour View Cafe
Porthleven
06.2022 - 06.2023
  • Ensured customer satisfaction by providing top-quality coffee and beverages
  • Maintained cleanliness of the café area whilst preparing orders
  • Provided a welcoming atmosphere to customers, promoting return visits
  • Enhanced bar efficiency by keeping work areas tidy and well-stocked
  • Implemented hygiene standards throughout café premises for public health safety compliance

Waitress

Whitbread
Helston
03.2019 - 06.2022
  • Collaborated with kitchen staff to ensure order accuracy
  • Showcased extensive knowledge of menu items, heightened customer decision making
  • Enhanced guest satisfaction through attentive and prompt service

Education

NVQ Level 1 - Carpentry and Joinery

Penwith

GCSEs - undefined

Helston Community College

Skills

  • Staff management
  • Business understanding
  • Resilience under pressure
  • Outstanding customer service
  • Cash handling precision

Timeline

Assistant manager

Amélie/CANTINA
03.2023 - 11.2024

Barista

The Harbour View Cafe
06.2022 - 06.2023

Waitress

Whitbread
03.2019 - 06.2022

GCSEs - undefined

Helston Community College

NVQ Level 1 - Carpentry and Joinery

Penwith

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OLIVIA IRELAND