OLIVIA IRELAND
Helston,Cornwall
Summary
Hard-working assistant manager with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work history
Assistant manager
Amélie/CANTINA
Porthleven
2023.03 - 2024.11
- Managing daily operations to ensure smooth running of the restaurant floor
- Ensuring health and safety compliance, maintaining a safe working environment for all staff members
- Handling customer complaints effectively, restoring trust in our brand
- Assisting in recruitment process to build an effective workforce
- Coordinating with management on operational issues providing solutions for better efficiency
- Coordinating hiring, recruitment and training strategies to build successful administrative team
- Overseeing facility maintenance and allocated required resources to meet standards
- Evaluating staff performance, implementing training and development programmes to maintain exceptional service levels
- Preforming cash handling duties accurately to maintain financial integrity
- Assisting with the opening of a new restaurant
Barista
The Harbour View Cafe
Porthleven
2022.06 - 2023.06
- Ensured customer satisfaction by providing top-quality coffee and beverages
- Maintained cleanliness of the café area whilst preparing orders
- Provided a welcoming atmosphere to customers, promoting return visits
- Enhanced bar efficiency by keeping work areas tidy and well-stocked
- Implemented hygiene standards throughout café premises for public health safety compliance
Waitress
Whitbread
Helston
2019.03 - 2022.06
- Collaborated with kitchen staff to ensure order accuracy
- Showcased extensive knowledge of menu items, heightened customer decision making
- Enhanced guest satisfaction through attentive and prompt service
Education
NVQ Level 1 - Carpentry and Joinery
Penwith
GCSEs - undefined
Helston Community College
Skills
- Staff management
- Business understanding
- Resilience under pressure
- Outstanding customer service
- Cash handling precision
Timeline
Assistant manager
Amélie/CANTINA
2023.03 - 2024.11
Barista
The Harbour View Cafe
2022.06 - 2023.06
Waitress
Whitbread
2019.03 - 2022.06
GCSEs - undefined
Helston Community College
NVQ Level 1 - Carpentry and Joinery
Penwith