Olivia Hunt

Key Responsibilities:

• Delivered high-quality customer service via phone and email, resolving complex energy-related queries with professionalism, empathy, and clarity.
• Demonstrated compassion and active listening to customers, including those in vulnerable situations, ensuring their needs were handled with care and respect.
• Managed a high volume of enquiries while maintaining accuracy and meeting performance targets in a fast-paced, high-pressure environment.
• Composed professional and tailored email correspondence, ensuring tone, content, and information aligned with company standards and customer needs.
• Maintained strong time management and multitasking abilities, balancing casework, customer calls, and internal processes efficiently.
• Frequently stood in as team leader, successfully managing and supporting a team of 12 advisors, ensuring performance targets and service standards were met.
• Provided coaching, mentoring, and guidance to team members, fostering a positive and productive team environment.
• Completed specialist training in energy billing systems, smart metering technology, and smart energy products including electric vehicle tariffs, solar generation, and export tariffs.
• Contributed to the roll-out of new smart products by offering technical advice and customer education.
• Supported the continuous improvement of team processes and knowledge sharing by providing feedback and training input.

• Worked for major, busy events and festivals such as Download, Kendal Calling, Parklife, BBC Radio One, On The Waterfront., amongst others
• Assisted in training new staff, contributing to team efficiency.
• Served high volumes of customers quickly and accurately in a fast-paced, high-pressure environment.
• Prepared and poured alcoholic and non-alcoholic beverages to standard, maintaining speed without sacrificing quality or service.
• Operated tills and handled cash and card transactions, often with minimal supervision.
• Maintained cleanliness and organisation of bar area throughout shifts, including stock replenishment and waste disposal.
• Complied with licensing laws, age verification procedures, and health & safety standards.
• Worked closely with other staff members to ensure smooth service and crowd management.

• Served drinks behind the bar, including pouring pints, mixing cocktails, and preparing hot and cold beverages to customer specifications.
• Took food and drink orders at tables, ensuring accuracy and efficiency during busy service periods.
• Delivered meals and drinks to customers promptly and professionally, maintaining a friendly and approachable manner.
• Managed cash and card payments using EPOS systems, balancing tills at the end of shifts.
• Maintained cleanliness and organisation of bar, tables, and dining areas throughout shifts.
• Monitored stock levels and restocked bar and service stations as needed.
• Followed licensing laws, food safety, hygiene, and health & safety regulations at all times.
• Handled customer complaints or issues calmly and effectively, escalating when necessary.
  Supported opening and closing duties, including cleaning, setting up, and securing premises

• Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
• Served customers and upkeep a friendly atmosphere.
• Prepared drinks, ensuring consistent quality.
• Managed customer disputes, preserving the agencies reputation.
• Restocked bar during busy periods.
• Rotated stock regularly, reducing waste from expired products.
• Handled cash and card
• Handled and moved supplies between stores and bars for restocking and storage.
• Kept records of tabs to avoid monetary discrepancies

• Provided frontline customer service in a high-demand retail environment, helping customers with product enquiries, stock location, and purchases.
• Worked throughout the COVID-19 lockdown as a key worker, adapting quickly to evolving policies, safety measures, and operational procedures.
• Implemented store-specific COVID-19 procedures, including customer flow control, social distancing measures, and cleaning protocols.
• Replenished shelves and managed stock levels during peak periods, including panic buying phases and supply chain delays.
• Operated tills and self-service stations, handling cash and card payments with high accuracy and professionalism.
• Maintained cleanliness and hygiene across the shop floor and high-contact areas, ensuring a safe shopping environment.
• Balanced work shifts alongside university studies, demonstrating strong time management, self-discipline, and commitment.

• Greeted and welcomed a high volume of customers at the store entrance, creating a friendly and approachable first impression during the busy holiday season.
• Managed customer flow at the door
• Assisted customers in selecting jewellery items, offering detailed product knowledge and personalised recommendations.
• Supported customers with gift purchases, including upselling, gift packaging.
• Operated tills and processed transactions quickly and accurately, including handling returns and exchanges during peak periods.
• Maintained cleanliness and presentation of displays and product cases, ensuring the store remained visually appealing and organised.
• Helped restock merchandise, manage inventory, and prepare the store for opening and closing.