OLIVIA HOWARD
1 Darrian Court, Dorchester Road, Upton, Poole
Summary
I am a hardworking and motivated individual with a strong background in mathematics, computer science, and problem-solving. My academic achievements, combined with work experience in customer service and technology-focused extracurriculars, have equipped me with strong analytical and teamwork skills. I am eager to apply these abilities in a role that challenges me and supports my professional growth.
Overview
5
5
years of professional experience
Work History
General Store Clerk - Seasonal Position
Panorama Mountain Resort
11.2024 - 02.2025
- Independently managed store operations.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Maintained the coffee station by restocking supplies and ensuring coffee machine functionality.
- Conducted regular freezer temperature checks to ensure product quality and compliance with safety standards.
- Gained experience performing manual cashout at closing, enhancing organisational and financial management skills.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered calls and assisted customers with queries they had over the resort and stock queries and maintaining phone etiquette.
Checkout Assistant/Cashier
Tesco
12.2023 - 11.2024
- Greeted customers and provided outstanding customer service.
- Ensured compliance with local regulations by diligently verifying age requirements for restricted products during sale transactions.
- Streamlined checkout procedures for reduced wait times and improved customer experience.
- Assisting customers with packaging goods where necessary.
- Ensuring that customer queries are dealt with in a timely manner.
- Undertook training involving operation the Tesco petrol station.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Used POS system to enter orders, process payments and issue receipts.
- Occasionally supervised the team when the shift leader was on break.
- Trained new employees in proper checkout procedures and best practices for excellent customer service as part of an ongoing commitment to staff development.
Lifeguard
Haven Rockley Park
05.2023 - 10.2023
- Responsible for the supervision of our customers using the swimming pool facilities
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Ensuring that the swimming pool facilities were maintained and cleaned to a high standard
- Assisting pool customers with any queries they may have in relation to facilities
- Responsible for reception, maintaining a high level of customer service, dealing with any queries or bookings customers may have and taking payments for purchases
- Attending regular training to ensure skills remain up to date
Volunteer Experience for Duke of Edinburgh Award
Upton Library
02.2020 - 08.2021
- Interacting with customers to assist with queries within the library including locating books, use of library equipment including the self-service book system
- Re-stocking of shelves with returned books ensuring they were correctly and in alphabetical order
- General administration duties within the library including logging new books onto the system
- Assisting with Children's Holiday Activities including preparation for art activities and assisting during these events
- Self-motivated, with a strong sense of personal responsibility.
Education
A Levels -
Talbot Heath School For Girls
BournemouthGCSE's -
Talbot Heath School For Girls
BournemouthSkills
- Decision-making
- Flexible and adaptable
- Teamwork and collaboration
- Customer Service
- Cash-handling procedures
- POS system proficiency
- Friendly and outgoing
- Reliability and punctuality
Clubs And Memberships
- Lead tutor of Computer Club
- Architecture Club
- Sixth Form Committee Member
- STEM Club Assistant (Volunteer)
- Sea Cadets
- Wessex Water Youth Panel
- Conservation and Zoo-keeping experience
- Young Software Engineers Panel
- Computer Science Ambassador
- Digital Leader
- School Prefect
Core Skills And Achievements
- 9 GCSE Grades 7-9
- Duke of Edinburgh Bronze
- National Citizen Service
- STEAM Scholarship
- Architecture Community Award
- Highest Score in school in BEBRAS challenge
- NPLQ RLSS Lifeguard (Level 2)
- Winner of the Wessex Water Youth Panel
Timeline
General Store Clerk - Seasonal Position
Panorama Mountain Resort
11.2024 - 02.2025
Checkout Assistant/Cashier
Tesco
12.2023 - 11.2024
Lifeguard
Haven Rockley Park
05.2023 - 10.2023
Volunteer Experience for Duke of Edinburgh Award
Upton Library
02.2020 - 08.2021
A Levels -
Talbot Heath School For Girls
GCSE's -
Talbot Heath School For Girls
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