Olivia Hollands
London,UK
Summary
Dynamic and results-driven professional with extensive expertise in advanced makeup application, store and team leadership, and luxury retail. Demonstrates exceptional skills in product knowledge, sales, and upselling, complemented by a strong background in visual merchandising support and team collaboration. Proven track record in store operations supervision, people management, and business development. Adept at staff training and enhancing customer experience through effective time management and organisation. Committed to leveraging skills to drive business growth and deliver outstanding service in the beauty industry.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Freelance Makeup Artist
Business Owner
Auckland, New Zealand, London United Kingdom
2024.11 - Current
- Provided makeup services for weddings, school balls, events, and photoshoots
- Delivered tailored looks based on client preferences, skin type, and occasion
- Managed bookings, scheduling, and client communications independently
- Built a loyal client base through consistent results and strong customer experience
- Enhanced client satisfaction by providing customised makeup services.
- Collaborated with photographers, resulting in seamless photoshoots.
- Provided makeup tutorials to clients, improving their self-application skills.
- Updated knowledge of latest beauty trends, helping clients stay current and stylish.
- Developed unique colour palettes for individual client needs; these were highly praised by customers.
- Assisted over 100 brides to achieve their desired look on wedding days.
- Maintained cleanliness and organisation in work area, ensuring a comfortable environment for clients.
- Developed fresh and creative beauty techniques to match changing industry trends.
- Carried out thorough client consultations to meet exact aesthetic requirements.
Zone manager
MECCA
Auckland, New Zealand
2021.01 - 2024.11
- Lead a team of 50 staff members
- Developed training programmes to enhance team competencies and performance levels.
- Conducted regular meetings for effective communication of organisational goals and strategies.
- Fostered a positive work environment through regular motivation and feedback sessions.
- Prioritised tasks effectively, resulting in increased productivity and efficiency in the zone operations.
- Managed conflict resolution within the team for a harmonious work environment.
- Enhanced team productivity by implementing efficient workflow systems.
- Mentored staff members, enhancing their skills set for better task execution.
- Assisted with stock inventory, ensuring availability of products on the shop floor.
- Managed appointment scheduling efficiently to maximise productivity during peak times.
- Trained new staff members on store policies and procedures, promoting consistency in service delivery.
- Fostered a positive shopping environment through courteous behaviour towards customers.
- Engaged in upselling techniques for optimal revenue generation.
- Achieved performance targets through diligent tracking and assessment of KPIs.
Colour Specialist
MECCA
Auckland, New Zealand
2017.06 - 2021.01
- Delivered personalised makeup applications and consultations in a high-end retail environment
- Built strong relationships with clients, leading to repeat bookings and customer requests
- Provided expert product recommendations across makeup, skincare, and beauty
- Worked towards sales targets and contributed to overall store performance
- Led and participated in in-store masterclasses, demonstrating day-to-evening makeup looks
- Maintained high standards of visual merchandising and presentation
- Trusted as a key holder with responsibility for opening/closing, cash handling, and POS systems
- Recognised as Colour Ambassador, supporting team development through product knowledge and creative training initiatives
Private nanny
Private Family
London, UK
2020.01 - 2021.01
- Fostered a nurturing environment with engaging, age-appropriate activities.
- Ensured child safety by monitoring their activities and whereabouts at all times.
- Managed children's schedules to ensure timely attendance at school and extracurricular activities.
- Created fun learning environment using arts and crafts, aiding cognitive growth.
- Assisted with homework, resulting in academic improvement.
- Communicated regularly with parents about daily activities and behaviours observed-maintaining transparency in care provided.
Retail Assistant
L’Occitane
Auckland
2016.10 - 2017.06
- Delivered high-quality customer service within a luxury skincare environment
- Developed strong product knowledge in skincare and fragrance
- Assisted with visual merchandising, stock management, and store presentation
- Handled POS transactions and end-of-day cash processes
Education
Highschool -
Greenbay Highschool
Auckland, New Zealand 2013.01 - 2017.01
Skills
- Advanced Makeup Application (Bridal, Events, Glam, Editorial)
- Personalised Customer Consultations
- Luxury Retail & Customer Experience
- Product Knowledge (Makeup & Skincare)
- Sales & Upselling
- Visual Merchandising Support
- POS Systems & Cash Handling
- Team Collaboration & In-Store Events
- Time Management & Organisation
- Store operations supervision
- Team Leadership
- Business development
- Staff training
ADDITIONAL INFORMATION
- British Citizen - full right to work in the UK
- Fully flexible availability (including weekends, late nights, and events)
- Portfolio available upon request
Timeline
Freelance Makeup Artist
Business Owner
2024.11 - Current
Zone manager
MECCA
2021.01 - 2024.11
Private nanny
Private Family
2020.01 - 2021.01
Colour Specialist
MECCA
2017.06 - 2021.01
Retail Assistant
L’Occitane
2016.10 - 2017.06
Highschool -
Greenbay Highschool
2013.01 - 2017.01