Olivia Hillery
Northampton
Summary
Sales representative reliable in delivering accurate work following strict specifications. Team-orientated and dependable with strengths in multitasking and time management Motivated professional bringing strong organisational skills and attention to detail to sales processes. Demonstrates exceptional customer service and problem-solving abilities in fast-paced environments. Fosters teamwork and collaboration to support business objectives.
Overview
6
6
years of professional experience
Work History
Sales Representative
skyVac
Northampton
03.2025 - Current
- Managed sales administration and quoted for products.
- Oversaw eCommerce operations and inventory management.
- Facilitated business development initiatives to drive growth.
- Handled online customer chat to provide timely support.
- Implemented revenue-boosting strategies for enhanced profitability.
- Answered phones to assist customers with inquiries and orders.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
Sales executive
Simply Conveyancing
Daventry, Northamptonshire
07.2024 - 03.2025
- Maintain accurate records of client interactions and transactions, ensuring data integrity within the CRM systems.
- Collaborate with internal teams to streamline communication and improve client onboarding processes.
- Provide tailored solutions to clients, fostering long-term relationships, and promoting excellent customer service.
- Support the management team in identifying areas for process improvement, to enhance overall operational efficiency.
- Delivered tailored quotes to clients, fostering strong relationships, and successfully winning business opportunities.
Sales negotiator
O'Riordan Bond Estate Agents
Brixworth
09.2023 - 07.2024
- Conduct property viewings and provide detailed information to potential buyers, whilst catering each viewing to the individual.
- Negotiate offers and contracts, ensuring favourable terms for clients.
- Manage client relationships and provide regular updates on property sales progress.
- Conduct market research and stay updated on local real estate trends.
- Assist clients in pricing strategies
- Guide clients through the buying and selling process, including legal and financial requirements
- Network and build relationships with other real estate professionals, such as mortgage brokers and lawyers
- Stay updated on industry regulations and best practices
- Maintain accurate records of property listings and client interactions
- Liaising with clients to market properties so that they achieve their maximum price and assisting them to understand current market conditions
- Handling enquiries about properties from potential buyers
- Negotiating the sale of properties
- Providing in depth vendor market updates using Rightmove plus analytics to ensure the pricing strategy is correct
- Carrying out administration to ensure that sales and lettings are completed legally
- Completing the sales progression from agreeing a sale to completion, including liaising with solicitors and other agents to ensure a smooth exchange of contracts in a fast paced manner
- I achieved lowering our branches average exchange/ completion time to 8 weeks from 12
Senior lettings negotiator
Ashby Lowery Residential
Northampton
08.2021 - 06.2023
- Conducting property viewings and inspections and appraisals
- Negotiating and agreeing terms with landlords and tenants
- Preparing and processing tenancy agreements and other legal documents
- Managing and maintaining property listings
- Liaising with landlords, tenants, and other stakeholders
- Conducting market research and analysis
- Keeping up-to-date with industry developments and trends
- Process incoming enquiries and convert to appointments where necessary
- Undertake property viewings
- Perform credit and reference checks on new applicants in accordance with company guidelines
- Assisting with Property Management and liaising with contractors
- Maintain accurate and comprehensive records and file notes
- Respond quickly and effectively to all communication from clients
- Selling insurance to landlords and tenants
- Execute new business generation through landlords calls, social media and canvassing
Bar tender
McManus Pubs Co LTD, Barratts Snooker Club
Northampton
07.2020 - 01.2023
- Managed opening the building safely, including retrieving the tills from the safe, as well as ensuring the bar is fully stocked before service starts
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests
- Consistently adhered to quality expectations and standards
- Trained and mentored new wait and host staff
- Competently and accurately processed charges, produced bills and collected payments
- Effectively used the IPAD till management system to successfully record orders
- Exceeded targets set to me when using the IPAD system
- Proficient handling of a money belt, float and cash handling
- Performed closing duties including cleaning, sanitising and replenishing
- Collaborated with team members to provide seamless service during busy periods.
Marketing apprentice
Kajima partnerships
Northampton
02.2020 - 04.2021
- Managed all social media pages
- Created content for all social media platforms
- Competent using different computer programmes including but not limited to; Microsoft Word, Zendesk, Outlook, a private bookings platform and excel
- Managed a client account
- Communicated with clients and customers via email and telephone to assist in their enquiries
Education
GCSE Results Grade - BTEC Health and Social Care, English Language, English Literature, Combined Science, BTEC Dance, Maths, BTEC ICT, History
Malcolm Arnold Academy
Northampton, Northamptonshire07.2019
Skills
- Microsoft applications
- Customer service and problem-solving
- Ability to work under pressure
- Leadership
- Excellent communication
- Sales skills
- Ability to work independently
- Teamwork
- Attention to detail
- Organisational skills
- Time management
- Market Analysis
- Sales progression
- Property Management
- Customer Relationship Management
- Contract Law
- Real Estate Software
- Scheduling understanding
Custom
- GDPR
- Customer service
- Health and safety in the workplace
- Health and well-being within the workplace
Timeline
Sales Representative
skyVac
03.2025 - Current
Sales executive
Simply Conveyancing
07.2024 - 03.2025
Sales negotiator
O'Riordan Bond Estate Agents
09.2023 - 07.2024
Senior lettings negotiator
Ashby Lowery Residential
08.2021 - 06.2023
Bar tender
McManus Pubs Co LTD, Barratts Snooker Club
07.2020 - 01.2023
Marketing apprentice
Kajima partnerships
02.2020 - 04.2021
GCSE Results Grade - BTEC Health and Social Care, English Language, English Literature, Combined Science, BTEC Dance, Maths, BTEC ICT, History
Malcolm Arnold Academy