Olivia Haynes
Ely,Cambridgeshire
Summary
I am a highly motivated, enthusiastic, affable character who is eager to learn new skills and is able to adapt and do so very quickly. I am currently at the end of my GAP year with plans to attend Univeristy in September and I'm looking for a part-time job over the summer. I have had work experience in various hospitality sectors, working as a food runner, front-of-house waitress and bartender, where I gained practical abilities as well as an increase in confidence in my communication and teamwork skills. I am currently working at the Royal Standard but am looking for additional work or to transfer to something betting suited.
Overview
4
4
years of professional experience
Work History
Bartender
The Royal Standard
Ely, Cambridgeshire
09.2022 - Current
- Welcomed guests with friendly conversation and fun atmosphere.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Served guests spirits, lagers, stouts and cocktails, adapting to customers needs when necessary.
- Supported wider restaurant teams in set-up, cleaning and prep work, improving overall establishment efficiency.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Warehouse Operative
Recruitmint
Sutton
10.2022 - 12.2022
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Front House Waitress
The Royal Standard
Ely, Cambridgeshire
10.2021 - 08.2022
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Accurately received and processed orders, noting dietary requirements to maintain customer satisfaction.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Event Waitress
The Old Hall
Ely, Cambridgeshire
06.2021 - 09.2021
- Maintained a high standard of professionalism serving food and drink to guests at large scale wedding events
- Worked as part of a team to ensure the running of such events was smooth and well ordered
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Facilitated smooth flow of service by effectively coordinating service with other wait staff, hosts and kitchen staff.
School Work Experience (Y11 - 1 week)
G's Espana Limited
Murcia, Spain
06.2019 - 06.2019
- I spent a day each in different sectors of the company, including sales and marketing, NPD and innovation, transport and distribution, the processing factory and multiple farm/factory visits. I also visited an Organic food and drink expo in Madrid where I learnt how to pitch and sell products.
- During this, I learnt what goes into making a company successful whilst also developing my communication skills, often having to liaise in Spanish. My team work and creativity skills were also heavily applied and advanced during this period.
Education
GCSEs -
King's School Ely
(September 2017 - September 2020)A-Levels -
King's School Ely
Ely09.2022
Skills
- Hospitality expertise
- Food and beverage service
- Excellent communication skills
- Friendly and helpful
- Confident leader
- Hard-working and committed
- Confident with proprietary intranet networks and proficiency in all areas of Microsoft office
- Creative and adaptive thinker
- Excellent time management skills
Timeline
Warehouse Operative
Recruitmint
10.2022 - 12.2022
Bartender
The Royal Standard
09.2022 - Current
Front House Waitress
The Royal Standard
10.2021 - 08.2022
Event Waitress
The Old Hall
06.2021 - 09.2021
School Work Experience (Y11 - 1 week)
G's Espana Limited
06.2019 - 06.2019
GCSEs -
King's School Ely
A-Levels -
King's School Ely
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