Olivia Harvey
Rushden,Northants
Summary
Friendly Store Colleague with knack for creating welcoming shopping experiences and boosting customer satisfaction. Skilled at maintaining organised displays and assisting shoppers with product selections, resulting in consistently positive feedback. Known for teamwork and supporting colleagues to achieve store goals.
Reliable and dedicated with proven ability to provide exceptional customer service and handle various tasks within retail environment. Skilled in communication and teamwork, ensuring smooth operations and positive shopping experience. Looking forward to contributing to success and growth of [Desired Position] role.
Offering strong interpersonal and customer service skills, with keen ability to learn quickly and adapt to new tasks. Knowledgeable about maintaining clean and organised store environment, and committed to teamwork and communication. Ready to use and develop problem-solving, time management, and sales skills in [Desired Position] role.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Store colleague
Holland & Barratt
Bedford, Bedfordshire
11.2024 - Current
- Provided excellent customer service by addressing queries and resolving complaints swiftly.
- Ensured store cleanliness for a presentable and welcoming environment.
- Maintained accurate stock levels by performing regular inventory checks.
- Assisted customers with product selection, resulting in increased customer satisfaction.
Store colleague
Holland & Barrett
Rushden, Northamptonshire
09.2024 - 11.2024
- Provided excellent customer service by addressing queries and resolving complaints swiftly.
- Ensured store cleanliness for a presentable and welcoming environment.
- Maintained accurate stock levels by performing regular inventory checks.
Store Supervisor
Holland & Barrett
Bedford, Bedfordshire
10.2023 - 09.2024
- Improved store layout by regularly reorganising merchandise and display areas.
- Coordinated staff rota for balanced workload and efficient store operations.
- Increased customer satisfaction with prompt resolution of complaints and queries.
- Assisted in inventory management to maintain sufficient stock levels.
- Trained new employees, leading to competent store personnel.
- Ensured adherence to company policies, resulting in a well-regulated working environment.
- Performed daily cash handling duties, ensuring accurate financial transactions at tills.
- Handled delivery logistics for seamless stocking of new arrivals.
- Oversaw security measures to prevent theft or loss of merchandise.
- Cashed up tills and counted takings to balance books at business close.
- Led by example in delivering exceptional service, increasing repeat custom.
Store Colleague
Holland & Barrett
Bedford, Bedfordshire
03.2023 - 09.2023
- Provided excellent customer service by addressing queries and resolving complaints swiftly.
- Ensured store cleanliness for a presentable and welcoming environment.
- Maintained accurate stock levels by performing regular inventory checks.
- Assisted customers with product selection, resulting in increased customer satisfaction.
- Identified discrepancies in stocks through regular inventory management.
- Requested and checked customer IDs at checkout for age-restricted products.
- Tagged products quickly and accurately with price tags and stickers.
- Promoted customer loyalty scheme at checkout.
- Boosted product sales by offering selection guidance to customers.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Operated cash registers with accuracy and processed cash and card transactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Christmas Temp
NEXT
Bedford, Bedfordshire
11.2018 - 12.2018
- Assisted customers to find suitable Christmas gifts.
- Organised stock room for efficient retrieval of products.
- Maintained clean shop floor for a pleasant shopping environment.
- Collaborated with team members for smooth running of store operations during peak times.
- Handled customer queries and complaints swiftly, maintaining high level of customer satisfaction.
- Followed company policies in every transaction, upheld the brand image.
- Assisted in visual merchandising for attractive product displays.
- Managed stock replenishment timely, ensured availability of popular items throughout the day.
- Worked flexibly to meet peak Christmas trading hours.
Education
Batchelor of Arts - Graphic Design
University of Hertfordshire
Hatfield 09.2020 - 07.2023
BTEC (2x A' Level Equivalent) - Graphic Design
Kimberley College
Stewartby 09.2018 - 07.2020
GCSEs - Maths, English, Science, Graphic Design, Art
Wootton Upper School
Wootton, Bedford 09.2015 - 07.2018
Skills
- Shop floor management
- Customer service
- Stock management
- Rota coordination
Timeline
Store colleague
Holland & Barratt
11.2024 - Current
Store colleague
Holland & Barrett
09.2024 - 11.2024
Store Supervisor
Holland & Barrett
10.2023 - 09.2024
Store Colleague
Holland & Barrett
03.2023 - 09.2023
Batchelor of Arts - Graphic Design
University of Hertfordshire
09.2020 - 07.2023
Christmas Temp
NEXT
11.2018 - 12.2018
BTEC (2x A' Level Equivalent) - Graphic Design
Kimberley College
09.2018 - 07.2020
GCSEs - Maths, English, Science, Graphic Design, Art
Wootton Upper School
09.2015 - 07.2018
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