Olivia Haigh
Netheravon
Summary
Experienced Reception Team Leader and Medication Dispenser with a strong background in customer loyalty, health and safety compliance, and policy implementation. Demonstrated expertise in employee performance management, training and development, and procedural optimisation. First aid trained with excellent telephone etiquette, calendar coordination, and event planning skills. Highly effective at multitasking, prioritising tasks, and maintaining an organised reception environment. Proficient in complaint resolution, team engagement, medicine dispensing, and stock management, with a commitment to accuracy and efficiency. Dedicated to fostering a positive workplace culture and enhancing operational performance.
Outside of work, I enjoy outdoor adventures with my husband and our two dogs, exploring new places and experiences. I hold a full UK drivers license with access to a personal vehicle.
Overview
9
9
years of professional experience
2020
2020
years of post-secondary education
Work history
Receptionist & Medication Dispenser
Avon Valley Practice
Durrington & Upavon
2024.07 - Current
Head Receptionist
My Dentist
Salisbury
2024.06 - 2024.07
Senior Receptionist
Calder Vets
Sandal
2022.10 - 2024.05
Dog Walker
Self employed
2022.04 - 2022.10
Animal care assistant / Student Veterinary Nurse
Animal Trust
Dewsbury
2019.02 - 2022.06
Animal Care Assistant
Calder Vets
Dewsbury
2017.09 - 2019.02
Hairdressing Assistant
Scott Banks Hairdressing
Wakefield
2016.06 - 2017.09
Education
Level 3 Diploma - Leeds
College of Animal Welfare
Veterinary Nursing 2019.09 - 2022.04
GCSE's -
Outwood Grange High School
09/2011 - 2016.06
Level 2 - Support Staff Course for Dispensing Assistants
Buttercups Training
2024.08 - 2024.10
Skills
- Led front desk operations and reception team with a focus on efficiency and professionalism
- Built and maintained strong customer relationships to enhance loyalty and satisfaction
- Ensured compliance with health and safety regulations and best practices
- Managed employee performance through regular feedback, coaching, training programs and goal setting
- Developed, implemented, and maintained workplace policies and procedures
- Certified in First Aid, ensuring quick and effective emergency response
- Managed calendars, appointments, and scheduling with precision and discretion
- Supported smooth business operations through strong administrative and organisational skills
- Coordinated meetings and events, including logistics, materials, and follow-up
- Excelled in multitasking and prioritising competing demands in fast-paced environments
- Facilitated team-building initiatives to improve collaboration and morale
- Resolved customer complaints promptly and professionally, ensuring positive outcomes
- Accurately dispensed and managed medications in line with regulatory standards
Timeline
Level 2 - Support Staff Course for Dispensing Assistants
Buttercups Training
2024.08 - 2024.10
Receptionist & Medication Dispenser
Avon Valley Practice
2024.07 - Current
Head Receptionist
My Dentist
2024.06 - 2024.07
Senior Receptionist
Calder Vets
2022.10 - 2024.05
Dog Walker
Self employed
2022.04 - 2022.10
Level 3 Diploma - Leeds
College of Animal Welfare
2019.09 - 2022.04
Animal care assistant / Student Veterinary Nurse
Animal Trust
2019.02 - 2022.06
Animal Care Assistant
Calder Vets
2017.09 - 2019.02
Hairdressing Assistant
Scott Banks Hairdressing
2016.06 - 2017.09
GCSE's -
Outwood Grange High School
09/2011 - 2016.06