Summary
Overview
Work history
Education
Skills
Timeline
Generic

Olivia Haigh

Netheravon

Summary

Experienced Reception Team Leader and Medication Dispenser with a strong background in customer loyalty, health and safety compliance, and policy implementation. Demonstrated expertise in employee performance management, training and development, and procedural optimisation. First aid trained with excellent telephone etiquette, calendar coordination, and event planning skills. Highly effective at multitasking, prioritising tasks, and maintaining an organised reception environment. Proficient in complaint resolution, team engagement, medicine dispensing, and stock management, with a commitment to accuracy and efficiency. Dedicated to fostering a positive workplace culture and enhancing operational performance.

Outside of work, I enjoy outdoor adventures with my husband and our two dogs, exploring new places and experiences. I hold a full UK drivers license with access to a personal vehicle.

Overview

9
9
years of professional experience
2020
2020
years of post-secondary education

Work history

Receptionist & Medication Dispenser

Avon Valley Practice
Durrington & Upavon
07.2024 - Current

Head Receptionist

My Dentist
Salisbury
06.2024 - 07.2024

Senior Receptionist

Calder Vets
Sandal
10.2022 - 05.2024

Dog Walker

Self employed
04.2022 - 10.2022

Animal care assistant / Student Veterinary Nurse

Animal Trust
Dewsbury
02.2019 - 06.2022

Animal Care Assistant

Calder Vets
Dewsbury
09.2017 - 02.2019

Hairdressing Assistant

Scott Banks Hairdressing
Wakefield
06.2016 - 09.2017

Education

Level 3 Diploma - Leeds

College of Animal Welfare
Veterinary Nursing
09.2019 - 04.2022

GCSE's -

Outwood Grange High School
09/2011 - 06.2016

Level 2 - Support Staff Course for Dispensing Assistants

Buttercups Training
08.2024 - 10.2024

Skills

  • Led front desk operations and reception team with a focus on efficiency and professionalism


  • Built and maintained strong customer relationships to enhance loyalty and satisfaction


  • Ensured compliance with health and safety regulations and best practices


  • Managed employee performance through regular feedback, coaching, training programs and goal setting


  • Developed, implemented, and maintained workplace policies and procedures


  • Certified in First Aid, ensuring quick and effective emergency response


  • Managed calendars, appointments, and scheduling with precision and discretion


  • Supported smooth business operations through strong administrative and organisational skills


  • Coordinated meetings and events, including logistics, materials, and follow-up


  • Excelled in multitasking and prioritising competing demands in fast-paced environments


  • Facilitated team-building initiatives to improve collaboration and morale


  • Resolved customer complaints promptly and professionally, ensuring positive outcomes


  • Accurately dispensed and managed medications in line with regulatory standards

Timeline

Level 2 - Support Staff Course for Dispensing Assistants

Buttercups Training
08.2024 - 10.2024

Receptionist & Medication Dispenser

Avon Valley Practice
07.2024 - Current

Head Receptionist

My Dentist
06.2024 - 07.2024

Senior Receptionist

Calder Vets
10.2022 - 05.2024

Dog Walker

Self employed
04.2022 - 10.2022

Level 3 Diploma - Leeds

College of Animal Welfare
09.2019 - 04.2022

Animal care assistant / Student Veterinary Nurse

Animal Trust
02.2019 - 06.2022

Animal Care Assistant

Calder Vets
09.2017 - 02.2019

Hairdressing Assistant

Scott Banks Hairdressing
06.2016 - 09.2017

GCSE's -

Outwood Grange High School
09/2011 - 06.2016
Olivia Haigh