Summary
Overview
Work history
Education
Skills
Timeline
Generic

Olivia Gillman

Southend-on-Sea,Essex

Summary

Dedicated professional with a strong focus on customer satisfaction and efficiency in employee scheduling. Demonstrates exceptional adherence to safety protocols and hygiene standards, ensuring a safe and clean environment. Known for patience and diplomacy, effectively managing inventory to support operational goals. Committed to leveraging skills in customer focus and inventory management awareness to drive organisational success.

Overview

5
5
years of professional experience

Work history

Retail Baker

Asda
Southend-on-Sea, Essex
09.2023 - Current
  • Ensured consistent quality for customer satisfaction with regular equipment checks.
  • Upheld a high standard of hygiene for consumer's health safety in the kitchen.
  • Trained junior staff members on baking procedures, improved team productivity.
  • Managed ingredients supply, ensured uninterrupted production process.
  • Packaged and labelled baked goods with accurate descriptions and ingredients.

General retail section manager

Asda
Southend-on-Sea, Essex
11.2022 - 09.2023
  • Handled customer complaints promptly, ensuring satisfaction and retention.
  • Provided consistent leadership to the team, driving operational excellence across the store.
  • Trained new hires in company policies, product knowledge, and customer service techniques.
  • Maintained high standards of store presentation for positive customer experiences.
  • Improved employee performance through continuous feedback and coaching sessions.
  • Performed regular performance appraisals, working with individuals to devise plans towards making necessary improvements.
  • Walked sales floor regularly, identifying problems and resolving urgent issues.

Retail worker

Asda
Southend-on-Sea, Essex
04.2020 - 11.2022
  • Created attractive product displays that stimulated customer interest and purchases.
  • Received deliveries and stocked goods on shelves efficiently for easy accessibility.
  • Managed inventory levels effectively to minimise out-of-stock situations.
  • Maintained clean and organised store shelves for a pleasant shopping environment.

HR assistant

Silk Helix
Southend-on-Sea, Essex
05.2021 - 09.2021
  • Provided administrative support during annual appraisal process resulting in seamless execution.
  • Handled leave management duties, facilitating appropriate cover arrangements during absences.
  • Maintained close relationships with department managers, promoting smoother operations throughout the company.
  • Compiled data for detailed personnel records, ensuring legal compliance.
  • Upheld confidentiality of sensitive information, adhering to strict data protection laws and regulations.

Education

Certificate of Higher Education - Forensics and Crime Scene Investigation

Arden University
Coventry
10.2024 -

A-Levels - Law

Shoeburyness High School
Southend-on-Sea
09.2020 - 07.2022

A-Levels - Psychology

Shoeburyness High School
Southend-on-Sea
09.2020 - 07.2022

A-Levels - Religious Studies

Shoeburyness High School
Southend-on-Sea
09.2020 - 07.2022

GCSEs - English

Shoeburyness High School
Southend-on-Sea
09.2019 - 07.2020

GCSEs - Maths

Shoeburyness High School
Southend-on-Sea
09.2019 - 07.2020

GCSEs - Science

Shoeburyness High School
Southend-on-Sea
09.2019 - 07.2020

Skills

  • Customer focus
  • Employee scheduling efficiency
  • Safety protocol adherence
  • Hygiene consciousness
  • Patience and diplomacy
  • Inventory management awareness

Timeline

Certificate of Higher Education - Forensics and Crime Scene Investigation

Arden University
10.2024 -

Retail Baker

Asda
09.2023 - Current

General retail section manager

Asda
11.2022 - 09.2023

HR assistant

Silk Helix
05.2021 - 09.2021

A-Levels - Law

Shoeburyness High School
09.2020 - 07.2022

A-Levels - Psychology

Shoeburyness High School
09.2020 - 07.2022

A-Levels - Religious Studies

Shoeburyness High School
09.2020 - 07.2022

Retail worker

Asda
04.2020 - 11.2022

GCSEs - English

Shoeburyness High School
09.2019 - 07.2020

GCSEs - Maths

Shoeburyness High School
09.2019 - 07.2020

GCSEs - Science

Shoeburyness High School
09.2019 - 07.2020
Olivia Gillman