Olivia Gillman
Southend-on-Sea,Essex
Summary
Dedicated professional with a strong focus on customer satisfaction and efficiency in employee scheduling. Demonstrates exceptional adherence to safety protocols and hygiene standards, ensuring a safe and clean environment. Known for patience and diplomacy, effectively managing inventory to support operational goals. Committed to leveraging skills in customer focus and inventory management awareness to drive organisational success.
Overview
5
5
years of professional experience
Work history
Retail Baker
Asda
Southend-on-Sea, Essex
2023.09 - Current
- Ensured consistent quality for customer satisfaction with regular equipment checks.
- Upheld a high standard of hygiene for consumer's health safety in the kitchen.
- Trained junior staff members on baking procedures, improved team productivity.
- Managed ingredients supply, ensured uninterrupted production process.
- Packaged and labelled baked goods with accurate descriptions and ingredients.
General retail section manager
Asda
Southend-on-Sea, Essex
2022.11 - 2023.09
- Handled customer complaints promptly, ensuring satisfaction and retention.
- Provided consistent leadership to the team, driving operational excellence across the store.
- Trained new hires in company policies, product knowledge, and customer service techniques.
- Maintained high standards of store presentation for positive customer experiences.
- Improved employee performance through continuous feedback and coaching sessions.
- Performed regular performance appraisals, working with individuals to devise plans towards making necessary improvements.
- Walked sales floor regularly, identifying problems and resolving urgent issues.
Retail worker
Asda
Southend-on-Sea, Essex
2020.04 - 2022.11
- Created attractive product displays that stimulated customer interest and purchases.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Managed inventory levels effectively to minimise out-of-stock situations.
- Maintained clean and organised store shelves for a pleasant shopping environment.
HR assistant
Silk Helix
Southend-on-Sea, Essex
2021.05 - 2021.09
- Provided administrative support during annual appraisal process resulting in seamless execution.
- Handled leave management duties, facilitating appropriate cover arrangements during absences.
- Maintained close relationships with department managers, promoting smoother operations throughout the company.
- Compiled data for detailed personnel records, ensuring legal compliance.
- Upheld confidentiality of sensitive information, adhering to strict data protection laws and regulations.
Education
Certificate of Higher Education - Forensics and Crime Scene Investigation
Arden University
Coventry 2024.10 -
A-Levels - Law
Shoeburyness High School
Southend-on-Sea 2020.09 - 2022.07
A-Levels - Psychology
Shoeburyness High School
Southend-on-Sea 2020.09 - 2022.07
A-Levels - Religious Studies
Shoeburyness High School
Southend-on-Sea 2020.09 - 2022.07
GCSEs - English
Shoeburyness High School
Southend-on-Sea 2019.09 - 2020.07
GCSEs - Maths
Shoeburyness High School
Southend-on-Sea 2019.09 - 2020.07
GCSEs - Science
Shoeburyness High School
Southend-on-Sea 2019.09 - 2020.07
Skills
- Customer focus
- Employee scheduling efficiency
- Safety protocol adherence
- Hygiene consciousness
- Patience and diplomacy
- Inventory management awareness
Timeline
Certificate of Higher Education - Forensics and Crime Scene Investigation
Arden University
2024.10 -
Retail Baker
Asda
2023.09 - Current
General retail section manager
Asda
2022.11 - 2023.09
HR assistant
Silk Helix
2021.05 - 2021.09
A-Levels - Law
Shoeburyness High School
2020.09 - 2022.07
A-Levels - Psychology
Shoeburyness High School
2020.09 - 2022.07
A-Levels - Religious Studies
Shoeburyness High School
2020.09 - 2022.07
Retail worker
Asda
2020.04 - 2022.11
GCSEs - English
Shoeburyness High School
2019.09 - 2020.07
GCSEs - Maths
Shoeburyness High School
2019.09 - 2020.07
GCSEs - Science
Shoeburyness High School
2019.09 - 2020.07