Olivia Ford
Streatham Hill,Lambeth
Summary
I am a dependable individual with a strong commitment to supporting educational development and fostering positive learning environment. I demonstrate excellent communication and organisational skills, combined with knack for building rapport with students. As well as aim to contribute to student success and create inclusive classroom atmosphere.
Overview
9
9
years of professional experience
Work history
Server
Fairmont Banff Springs Hotel
Banff, Alberta
04.2024 - 10.2024
- Improved customer satisfaction by providing attentive and professional service.
- Managed high-volume orders to ensure timely delivery of meals.
- Handled cash transactions, guaranteeing accurate bill payments.
- Worked efficiently under pressure during peak hours for seamless operations.
Host
Fairmont Banff Springs Hotel
Banff, Alberta
01.2023 - 04.2024
- Ensured guest satisfaction by providing excellent customer service.
- Handled table reservations for smoother dining experiences.
- Managed conflict resolution to maintain a positive atmosphere.
- Created a welcoming environment with friendly interactions and prompt service.
- Trained new employees to ensure consistent quality of service.
Receptionist/ Bartender
Burleigh Heads Bowls Club
Gold Coast
11.2021 - 01.2023
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Created an inviting atmosphere through friendly interaction with customers.
Before & After School Care Educator
Marymount Primary School
Burleigh Heads
10.2019 - 11.2021
- Lead Educator day to day
- Coordinated school events that encouraged community involvement and strengthened relationships between parents, teachers, and administrators.
- Cultivated a love for learning amongst students by presenting subjects in exciting ways which captured their interest level.
- Worked closely with special needs children, providing tailored lessons that accommodated their unique learning requirements.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
Lead Childcare Educator
Ahead Start Children's Centre
Burleigh Heads
09.2017 - 10.2019
- Created a nurturing environment by implementing innovative learning activities.
- Established strong parent-teacher relationships for improved communication.
- Enhanced children's social development with group play and cooperation tasks.
- Developed effective lesson plans to foster cognitive growth in children.
- Fostered inclusive learning atmosphere for enhanced student participation.
Retail Assistant
Ally Clothing Line
Currumbin
06.2017 - 07.2018
- Delivered excellent customer service by answering queries and providing product information.
- Managed inventory for streamlined store operations.
- Ensured visual merchandising standards with regular display updates.
- Boosted sales through suggestive selling techniques.
Waitress
Be Somewhere Cafe
Burleigh Heads
03.2016 - 06.2017
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
Hospitality
Subway
Burleigh Heads
05.2015 - 06.2016
- Ensured customer satisfaction by providing excellent service.
- Maintained cleanliness of work area to ensure food safety standards.
- Prepared fresh sandwiches, following specific customer requests for a personalised experience.
Education
Bachelor Primary Education -
Southern Cross University
Gold Coast, Queensland Certificate III Early Education and Childcare -
Ahead Start
Certificate IV in Hospitality -
Marymount
Year 12 Certificate -
Marymount College
Gold Coast, QueenslandSkills
- Conflict Resolution
- Lesson planning
- Health and Safety
- Classroom engagement techniques
- Creative lesson planning
- Academic support
- Engaging lesson planning
- Behaviour management
Timeline
Server
Fairmont Banff Springs Hotel
04.2024 - 10.2024
Host
Fairmont Banff Springs Hotel
01.2023 - 04.2024
Receptionist/ Bartender
Burleigh Heads Bowls Club
11.2021 - 01.2023
Before & After School Care Educator
Marymount Primary School
10.2019 - 11.2021
Lead Childcare Educator
Ahead Start Children's Centre
09.2017 - 10.2019
Retail Assistant
Ally Clothing Line
06.2017 - 07.2018
Waitress
Be Somewhere Cafe
03.2016 - 06.2017
Hospitality
Subway
05.2015 - 06.2016
Bachelor Primary Education -
Southern Cross University
Certificate III Early Education and Childcare -
Ahead Start
Certificate IV in Hospitality -
Marymount
Year 12 Certificate -
Marymount College
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